Grand Hotel Rimini

We had a pleasant 4 night stay. The hotel has a private beach and a small kids pool next to the beach which was fantastic. The main pool isn’t heated so very cold for kids even in August. I’d say it is very traditional in style which is not what we usually opt for in a hotel, however we were meeting friends there and it seems like the best hotel in Rimini. The main negative for us is that as with much of Italy, the restaurant was not prepared for those who have a nut allergy, I only found one helpful waiter who was able to speak good enough English to discuss what food definitely did not contain nuts

U want to taste Italy,..the Riviera. Go there…food is amazing…people are very kind and to ur service ( of course italians ..be also kind 😀) ..food…food…is in charge of a chef who will make u cry …of pleasure….even in his beach restaurant ..just go! From barefeeet man 😂

Bed's are amazing, incredibly comfortable, beach was lovely, beach sun bed towels were super soft, the beach staff were nice. And that's where the positives end. No tea or coffee facilities in the room, you have to call down for a "kettle kit", which turned out to be literally a kettle so again you have to call for tea bags and milk. There are two nightclubs that blast music until 4am so dependant on where your room is, it may mean you get no sleep. But ultimately its the staff that let this place down and downgrade it from a supposed "5 star" to a 3 star. The younger staff are good, attentive and friendly and should be kept and cherished. The older staff (restaurant manager, male and female), working at breakfast and dinner are just a let down. Rude, inattentive and slow. They avoid eye contact so you spend ages waiting to ask someone for something. When they finally decide to answer you, its then a long wait. We once received our drinks after the meal had ended despite asking a couple of times. This was on our first night of arrival. They seem to favour the older guests which is so ridiculous, the hotel is going to need to impress the younger guests to ensure the future of the hotel otherwise it will literally die out. Such a disappointment and I won't be recommending this hotel to anyone. Quite the opposite.

Beautiful hotel, but the hotel's focus lies mostly on external events hosted in the garden, beach or terrace. That leads to noise nuisance and staff being occupied by it. I don't mind the occasional wedding but every single night gets very annoying. A real 5-star hotel should always focus on the guest first in my opinion.

One of the most unique hotel resort type places weve ever stayed! Very Environmentally Effective unlike the USA (we from FL) !! Amazing fresh food, excellent staff & service!!