Fairmont Orchid, Hawaii

We paid $ 747.00 per night thru hotel and we were located where we could feel the vibration from working on elevator. We even paid to upgrade to ocean view. Why put people in building with work going on. My son and family were 2 doors down from elevator, incredible that after paying a premium to be put there. He requested a new room and over 2hrs later they were moved. So check when check in if any work being done!

Our stay at the Fairmont Orchid was incredible! It’s a beautiful and peaceful hotel. No loud music and just the sounds of nature around you. The manager, Rose Ruehs, personally went out of her way to accommodate us when an issue arose, and made sure our stay was wonderful. Thank you!

There’s no denying that the Fairmont Orchid is set in one of the most stunning locations in Hawaii. The natural beauty of the coastline and grounds remains a huge draw and is a major reason I’ve been returning here for years. Unfortunately, while the surroundings are exceptional, the property itself is no longer keeping up and it shows. The rooms have undergone some renovation, but oddly enough, the bathrooms were left untouched. The explanation I was given was that the marble is "classic," but in reality, the bathrooms feel outdated and in desperate need of a full refresh. Likewise, the hallway carpets are musty and stale, signaling a clear need for new flooring and better upkeep. The spa is another weak point. It feels old, uninspired, and not up to the standard you'd expect from a luxury resort in this price range. Meanwhile, the dining experience is hit-or-miss. Brown’s Beach House is still solid and enjoyable, but the other venues particularly Binchotan and Luana Lounge served disappointing meals and lackluster service. The dining density and layout also need a rethink, especially during peak hours when the experience feels crowded and rushed. One of the most disappointing aspects of this trip was how poorly Accor members, especially long-time loyal guests are treated. While I watched new guests being given free perks as part of recruitment efforts into the Accor program, I wasn’t offered any of the benefits that I, as a long-term member, should have received. That left a bitter taste and made me question the value of continued loyalty. A final major concern is the pool and beach setup. The pool area is outdated and in desperate need of new loungers and umbrellas. The resort’s approach seems to prioritize squeezing extra dollars from guests rather than providing comfort and hospitality. They rely on guests paying extra for shade or cabanas a practice that feels like a blatant money grab. As for the beach, I was told they couldn’t place umbrellas in the sand due to it being a managed beach or having concrete beneath, but there are rolling umbrellas designed exactly for that purpose. It feels like an excuse, not a solution. Overall, the Fairmont Orchid has the potential to be a world-class resort again. The setting is truly magical. But it desperately needs renovation, better management of amenities, a focus on guest comfort over upselling, and a much better appreciation of loyal Accor members. Until then, it’s hard to justify the cost or return as enthusiastically as I once did. Bottom line is this is no longer a five-star hotel. It’s coasting on its location and charging luxury prices for a mid-range experience. I hope they invest in the updates and service improvements that are clearly needed but until then, I won’t be rushing back.

Great time, food was excellent and the show was awesome. Teens with us liked the food and were impressed with the dancers and fire. Adults enjoyed it too!

Fairmont is NOT a 5 star hotel. I repeat, it is not a 5 star hotel. I have stayed at many luxurious hotels and this is not it. It’s clean ENOUGH, but not quite. (Nothing was consistently cleaned around the grounds and I was grossed out by my bathroom door that clearly hadn’t ever been cleaned) The staff is nice ENOUGH, but they have not been trained in the way of a luxurious hotel. It’s the little things but also the big things too. The service (the way they hire nice people but you can tell the training was minimal from top down) , the way there isn’t consistent messaging (the left hand didn’t know what the right hand was doing), the price for what you get. The website was incredible, quite misleading in my opinion. I have stayed all over, including various hotels on 4 different islands and Fairmount Orchid is either purposely false advertising their hotel status OR naively believe they are worthy of that title.