Fairmont Orchid, Hawaii

We want to give a very special shout-out to Grace, our housekeeper at the Fairmont Orchid. ❤️ We appreciate Grace more than we can say. We actually request to stay on her floor every time we visit because of her! She goes above and beyond in ways that may seem like little things, but those little touches are exactly what make such a big difference to us. Grace has a way of making our room feel extra special. She notices the little things, adds thoughtful touches, and takes such pride in what she does. It’s something that truly stands out compared to any other housekeeper we’ve ever had. And beyond her incredible work, Grace is just such a wonderful, personable person. She always makes us feel welcomed and cared for, and seeing her is one of the highlights of our stay. Grace, we love and appreciate you so much! ❤️ Thank you for everything you do and for making our stays at the Fairmont Orchid even more special. You are truly one of a kind, and the Fairmont is incredibly lucky to have you!

The Fairmont Orchid is such a lovely, refined property. We have stayed here many times. The best part of the experience is the genuinely happy, friendly employees, especially the breakfast staff. The housekeepers also do a great job and are both kind and friendly. Everyone here wants to make sure you are enjoying your stay.

This hotel needs work desperately. I would expect so much more for the price. The beach has no umbrellas, and the only shade you can get is a covered double chair for $175. There were constantly giant dryers set up in the hallways to dry wet mildewy areas. The renovation of our room was a shoddy job. The shower curtain had black marks from people hands opening it so much. The pool table looked like they dragged it out of a fraternity house. The gym never had any sanitizer or wipes the whole time were there. I know these are all first-world problems, but they need to fix this hotel in a lot of ways. We also stayed at the other hotel down the beach and it was everything this hotel is not. For this price, this hotel should be nicer.

Really nice resort. Fun bay for snorkeling. Loved the luau. Sat on my balcony watching the birds. Tasty breakfast.

We stayed at the Fairmont Orchid for just one night after spending the first part of our Hawaii trip in an Airbnb with our family of nine—and our only regret is that we didn’t stay at the Fairmont Orchid for the entire trip! From the moment we arrived, it felt like we had stepped into a completely different level of vacation. This is true luxury. The property is beautiful, peaceful, and incredibly well cared for, and the service was exceptional from start to finish. We rented a beautiful cabana for the day, and it was absolutely worth it. The cabana service was fantastic, and it gave our family the perfect place to relax and enjoy the resort. The staff were attentive, friendly, and genuinely made us feel taken care of. The service from the front desk and valet teams was equally outstanding. Everyone we encountered was welcoming, professional, and helpful. After coming from an Airbnb with nine people, the convenience and level of service at the Fairmont Orchid were such a treat. Our one-night stay left us wishing we had booked the entire trip here. If we could do it again, we would skip the Airbnb and stay at the Fairmont Orchid from beginning to end. Beautiful resort, gorgeous cabana, incredible service, and true luxury. We will absolutely be back—and next time, we’re staying longer!