Nobu Hotel Barcelona

Daniel the night manager and the whole team at Barcelona went above and beyond to accommodate and make sure our first time in Barcelona was secure and planned out. From the first experience team and concrete conceriagr service everything was intentional.

Quite disappointed in customer service. Checked in at 4pm with a cruise group. Told luggage would be delivered. At 5pm called customer service asking for luggage-told delivery would be immediate. At 530pm , called again for luggage . Went to 2nd floor and found luggage. Was told bellmen busy. Took luggage myself with help to room. I feel it is reasonable to expect luggage delivered to room within 30 min of registration-much less 1.5!!!!

We were excited for months to go to Nobu Barcelona, after staying at Nobu Hotels in London and Miami. What a disappointment! The breakfast had so many things which looked great, but were tasteless. But the worst part was, nothing was hot. Not even warm. On our second day I asked for eggs to be made for me. After a lot of pushback, they finally said okay, but 20 minutes later they still weren't there and we had to leave for our tour. On our third day my husband asked for an omelette to be made for him and gain, lots of pushback. The bathroom was so dark, I couldn't put on my eye make up properly. We had a suite, but even for a suite it was small. The service by the rest of the staff, especially Abdul was very good and we ate at the restaurant in the evening and it was fantastic. I just watched the "Nobu" documentary about the care he takes at his restaurants. I'm sure he would be livid if he knew what the breakfasts are like. I'm giving 2 stars instead of 1 because the Nobu restaurant at night was wonderful and Abdul was very helpful.

I spent a night at the Nobu hotel on 21/05/26. After spending an eye watering amount on a single night for my family I expected a seamless and carefree experience. At the point we arrived at the reception the experience started to go down hill. We had already reserved a double room with two double beds and a cot for myself, wife and two children to be told when we arrived we had been allocated a single room with 2 single beds and a cot. This was disputed by the reception staff who stated we had only reserved the single beds and would not accept what we had booked until we showed them the reservation via email which we obviously had. Upon that first mishap being resolved we were told the room was not ready and wouldn’t be ready for 3 hours, again a disappointment we weren’t happy with. After some typing on a keyboard by the receptionist I asked when the room would be ready and was told a few hours, seconds later I was told the room was ready and when I asked if this was the case was rudely told “yes, all you had to do was be patient”. The room provided was pleasant but faced the same side as the Barcelona Sans train station which is going through huge renovation works. During the day this was extremely noisy with trucks and diggers moving around whilst work was carrying on. Upon night fall work had stopped but unfortunately we were woken up the next day extremely early as work recommenced. After an average night sleep and early wake up call breakfast was lovely and I can’t fault it. Upon checkout the expected tourist tax needed to be payed and I was asked if I was happy for it to be charged to my credit card used to secure the room. This was accepted but I was told that the transaction was not successful so paid the tourist tax with the exact cash cash and left. Upon returning home I have found that my credit card did get charged for the tourist tax so have paid twice to my annoyance. My wife has contacted the hotel who stated they will deal with enquiries within 24 hours. It now been two days and we have still to receive any form of contact. In summary rude reception staff, noisy environment around the hotel so expect an early wake up call, charge you twice for taxes, customer service poor. Save yourself some money as paying top dollar doesn’t guarantee you a five star experience.

This hotel was booked for us on a Viking post cruise extension and billed as first class. Had to pick up our luggage on the 2nd floor after checkin because no enough bell staff. Luggage storage hand no security. Hotel is poorly maintained, the Hvac system is ridiculously loud, the bed lumpy the pillows lumpy the view nonexistent from our room. There was not even ventilation in the bathroom with cracked and rundown fixtures. Despite a do not disturb on our door knob, they woke us in the middle of the night, knocking on the door and calling on the phone claiming that we had placed a room service order. Ridiculous of course since the room had only one chair and a small table. So much wrong with this place that I can’t begin to make a comprehensive list . The one star is for guest services who helped to print boarding passes that were delivered by Viking after an hour on the phone in six separate PDF files and for the view from the restaurant (lousy coffee) and the rooftop bar (very slow kitchen). Owner Robert De Niro, shame on you for this run down property.