Chatham Bars Inn Resort and Spa

I decided to book this stay as a treat for my mother and I. I’d seen plenty of reviews on social media and thought it would surely be the best place to stay on the cape. I wasn’t wrong. As soon as I arrived, I felt as though everything could be reliably done for me. My car was valeted, check-in was easy, bags taken to the room. I could immediately relax. The room was incredible and had an amazing view of the ocean. The turndown service was great. They even left us the weather forecast for the next day - a delightful detail. All of my time was spent doing nothing but relaxing. Exactly how it should be. I would absolutely stay here again. It was serene, picturesque, and well worth the cost.

The entire venue is incredible! However if you have food allergies BEWARE! I cannot have gluten in any form and the hotel does not accommodate for that allergy at all! Not a GF pizza or any other type of food. You are literally on your own to determine what you can eat and not eat. Made for a very long few days and numerous issues with eating food that contained gluten and normally should not have.

I am PICKY especially when spending a lot of money and I was so impressed with this place! It actually felt worth the splurge. The staff were super friendly and accommodating, they went out of their way to ensure we had an exceptional experience. I will definitely be back, loved this place!!!

Fabulous location and Old New England style hotel. Rooms are small but beautiful and well maintained. I newer more powerful hairdryer may have been good and USB/C points but otherwise perfect

CBI is a beautiful setting with wonderful people working there. Our conclusion is that it is a 5-star event venue and beach club with a 3-star hotel attached. Rooms are dated, which I initially chalked up to part of the charm, until the toilet had to be fixed twice, one shower had mold in the corner, the curtain in the other was stained, and we could hear our neighbors through the walls. Our first night was a Sunday, and we were so pleased to be somewhere quiet and relaxing after a week in Boston. Unfortunately, the hotel was hosting a wedding, so we put our kids to bed to the sounds of Pink Pony Club blaring from the tent - not exactly what we had expected for $3k/night. We went to grab a drink at the bar a few days later, waited several minutes for eye contact while multiple servers fawned over a couple ordering drinks (influencer? Parents of the bride? I’m not sure), and then they finally looked up and waved us away (“They’ll serve you down there”…with a vague gesture toward the other end of the bar). We also were disappointed in the wheelchair accessibility. We got the impression that years ago, someone was very interested in making the hotel accessible (common areas are great, and they have a beach wheelchair you can borrow, which was part of the reason we booked), but current management is not. There was no lift at the pool. The pool manager brought out a janky wheelchair made of PVC pipes (with a broken armrest) and explained that it was technically ADA compliant because the pool is zero entry. We were to transfer to the plastic chair and wheel in and out (very difficult, given that the chair floats as soon as it hits water), and for the raised hot tub, we were to transfer to the painful, pebbly surface on the side, swing legs around, and then lift in (also quite difficult, and the lifting out was almost impossible.) As the cost of a good pool lift is equal to about 2/3 of what we paid for our 5-night stay, this was egregious and, frankly, insulting. CBI trades on its reputation for going above and beyond for guests, but that was not our experience. They did comp one night of our stay, not because the facilities were so lacking, but because they had told us they had a lift when I asked at the time of booking. I walked the pool manager through how difficult the lack of a lift made our pool experience, naively thinking that maybe no one had ever needed to use the plastic chair before, but he told me they have a few wheelchair users each summer, meaning that the hotel is content to watch people struggle rather than provide an easy option for them. He gave me the manager’s contact info so that I could provide this feedback - I left a message for him three days ago and still have not heard back. The parking lot by the pool and beach has a disabled spot that is permanently blocked by trash cans and hotel maintenance detritus. Again, it’s hard to blast this hotel because the people working there really were overall so kind, and our stay was by no means bad. And if the manager had called me back, I would have provided all of this information to him directly and maybe would have been less inclined to put it online. But there is a management problem in how hotel guests - disabled or otherwise - are treated, and for the price, there’s no excuse for that. We would love to come back to Chatham, but we will look elsewhere for lodging.