Thompson Dallas

My husband and I chose the Thompson Hotel to celebrate our 7th wedding anniversary and arrived with great expectations for what we hoped would be romantic getaway. While we appreciated the complimentary room upgrade in honor of our anniversary, our overall experience fell far below the standards we expected from a hotel of this caliber. The room itself was beautiful; however, we immediately discovered that the desk outlets were not functioning and the room safe was inoperable. We contacted the front desk three separate times regarding the safe, yet it was not resolved until the second day of our stay and only after we physically went to the front desk to report the issue again. That same night, our television also stopped working. While both issues were eventually fixed, it took far too much effort and follow-up on our part. One of the biggest disappointments was the excessive noise. Every night sounded as though scenes from *The Fast and the Furious* were being filmed directly outside our window. Despite being on the 14th floor, the noise level was incredibly loud and made it difficult to relax or enjoy the romantic atmosphere we had anticipated. Additionally, housekeeping accidentally took one of my bras when exchanging our robes, as it had been hanging beneath one of them. To make matters worse, my husband accidentally left his Beats headphones at the pool, and when we inquired about them, we were simply told they had not been turned in. What was perhaps most disappointing was the level of customer service we received while trying to resolve these issues. Given the reputation, status, and price point of the Thompson Hotel, we expected a much higher level of attentiveness and care. While we appreciated the $50 courtesy credit that was offered, it did little to offset the overall experience. That said, I would absolutely return for the restaurants. Monarch was unforgettable and truly one of the highlights of our trip. The food, atmosphere, and overall dining experience were exceptional. Catbird also exceeded expectations with amazing food and a wonderful ambiance. Both restaurants delivered the level of excellence we had hoped to experience throughout our stay. Unfortunately, what was meant to be a special anniversary getaway became a series of frustrations and disappointments. We are grateful for the room upgrade and the courtesy credit, but based on our hotel experience, we will not be returning as overnight guests.

Good stay overall. The property is nice and well kept, the pool area is large, and the staff consistently friendly and attentive. I ate at Little Daisy a few times and had great experiences there. The manager was especially welcoming and hospitable. Housekeeping was also attentive. The location is excellent if you're staying downtown for work, with a lot of places within walking distance. I even walked back from Deep Ellum one early evening. Few things could improve. I wish there had been an option to sit outside for breakfast. The bed was comfortable enough, but the pillows felt a bit lumpy and ready to be replaced.

I recently stayed at the Thompson Dallas and absolutely loved the experience. The hotel has a beautiful modern design that feels both luxurious and welcoming. The bed was incredibly comfortable, and the pillows made for some of the best sleep I've had while traveling. The staff was outstanding professional, attentive, and always willing to help. The food was excellent, with great options and quality throughout my stay. I was in Dallas attending a conference, and staying at the Thompson made the trip even more enjoyable. This experience reminded me made a new fan of Hyatt properties. I would highly recommend the Thompson Dallas to anyone visiting the area for business or leisure.

Our check in experience after our wedding was phenomenal. We got in late maybe around 11:30pm and we were welcomed by Jason at the concierge desk. He promptly helped us, congratulated us, and was able to upgrade our room for our special day. Plus he sent us cookies and ice cream as well. A very nice bonus touch! After we checked in, we went out with our wedding party and were out to the early hours. When we got back Jason offered some additional waters. Overall, our experience was strongly shaped by Jason’s attentiveness, attention to detail, and willingness to go above and beyond. Our experience between the Thompson Houston and Thompson was night and day.

I stayed at The Thompson by Hyatt from May 27–30 and was somewhat disappointed by the overall experience. While the hotel’s modern aesthetic is appealing online, the property felt noticeably more worn in person. The room and bathroom showed visible signs of wear and maintenance issues that didn’t align with the luxury image or price point. Additionally, a late-night room service chicken wrap arrived still frozen in the middle, which was unexpected for a hotel of this caliber. The design and atmosphere have potential, but the overall upkeep and quality control need improvement. Overall, I’d rate my stay a 5.5/10.