Hyatt Regency Kyoto

This is a beautiful hotel with spacious rooms, a lavish breakfast buffet and outstanding customer service. The location is great, right across from a museum you'll certainly want to visit (although I was unable to do so owing to a hectic schedule). The only thing I didn't love (and this is NOT the hotel's fault) is that it's uphill from the convention center, train station and so on, which is rough at the end of a long day. :-) Really enjoyed our stay here!

The staff at the Hyatt Regency Kyoto were friendly, helpful, and welcoming throughout my stay. I truly appreciated their warmth and hospitality. However, the check-in experience left something to be desired—not due to attitude, but knowledge. The associate assisting me, while very kind, struggled to answer some basic questions, which was a bit frustrating though not unpleasant. The hotel’s common areas are well-maintained and aesthetically pleasing, showing care and effort from the staff. However, certain details are clearly being overlooked. For instance, the elevator ceiling light cover was heavily stained and long overdue for replacement. It's a minor fix, yet it leaves a surprisingly strong negative impression—especially for a hotel positioned as a Category 5 in the Hyatt portfolio. The guest room itself was small and noticeably dated. While it’s clear the staff work hard to keep things clean, the age of the property really shows. Most disappointing was the condition of the bathroom. The toilet area had a distinct urine smell, suggesting that it hadn't been properly cleaned. This raised concerns about overall hygiene, as it seemed there may have been dried urine left unaddressed on the floor or surrounding areas. Overall, while I appreciated the service from the staff, the physical state of the property and the cleanliness issues were simply unacceptable for what is marketed as a premium Hyatt experience. In my opinion, this hotel more accurately reflects the standards of a Category 2 or 3 property. I hope management takes these concerns seriously and considers a much-needed renovation and review of housekeeping protocols.

Everything about this hotel was perfect. The staff were so polite and welcoming. They went above and beyond to make our stay wonderful. The hotel is in a great location and right across from the museum. The food at the restaurant was excellent. The breakfast was incredible.

Great and very attentive staff. The breakfast was superb and dinner at the Italian restaurant was also delicious. Definitely a great property and a great stay. My only recommendation would be, that if you want a hotel in the heart of Kyoto this isn’t it. We had to take an uber almost anywhere … but for the prize paid I would definitely stay here again.

This property embraces the zen of the Higashiyama Ward in this sancutary of a hotel. The staff was extremely attentive and the rooms are uniquely appointed. Food at the varioius restaurants were delicously prepared and the staff was extrenmely attentive and accommodating.