Omni Louisville Hotel

Nice hotel, rooms are good quality, very clean, hotel is well designed and probably one of the nicest in the city. Restaurant aesthetics are very nice, service is good, food and drinks are mediocre. Restaurants could be cleaner. I would still stay again, but would eat elsewhere next time!

Rated 3 out of 5 due to rude staff at arrival on May 8th after midnight. This employee was too busy listening to her music as she could not bother to take her airpods out (one was in her ear) and her attitude matched this. There was a couple of issues (left my detailed comments on your survey) and Britney made my adult children - mid and late 20’s) feel stupid in her lack of empathy and assistance. I spoke with her on the phone as well and she was rude. She did not want to talk to me and her attitude was clear on the phone — in person and on the phone it was clear we were bothering her. Overall, other than the difficulty in getting my room cleaned and items restocked, all was well. Britney, however. left a bad taste in the overall experience. Maybe hospitality isn’t the career path for her. My favorite was Jack at the front desk! He was awesome!!!

A beautiful hotel in the heart of downtown Louisville. Walking distance to many downtown attractions. The hotel has a few shops, a bourbon tasting room, a large food court, and a nice restaurant. ROOMS: Awesome! Hotel staff -- very friendly and helpful. The photos on the website will show you how nice the place is.

The property itself is gorgeous, and the staff at the Omni were incredible 10 out of 10. Unfortunately, I had a little “accident” while I was staying there, took my niece to the ballet in downtown Louisville and had a mishap….. I needed extra assistance. I was in pain, scared, and away from home. I reached out to the Front Desk manager, Ostin, the night of the accident, she Was VERY concerned very helpful and overly accommodating. She actually offered me a late check out so I could wait in my room, while my husband drove from Alabama to pick me up because I could not get on my flight home…. and to make matters worse, of course I didn’t have any crutches or anything so she sent up a gentleman with a wheelchair to bring me down. They gave me water, offered me food , and even gave me a parting gift bag!! I cannot say enough about the staff at this hotel …post Covid guest services are not good… on the average, but the Omni guest services was exemplary. If you are thinking of going to Louisville, I’m hoping you don’t have an accident like I did 🤪and hurt yourself but DO stay at the Omni , you will be very happy you did!

The hotel boasts an unbeatable location, just a short stroll away from a variety of popular tourist attractions. You can confidently explore the area at any time, knowing it's safe and welcoming. Additionally, the staff are exceptionally professional and genuinely friendly, ensuring a delightful stay.