Pool service was a five out of five. Christian went beyond and above for us. Had such a great attitude and super friendly. He made our day. Can’t wait to come back to enjoy the experience again. He was such a delight. He made our whole trip and we had a large group..

1. Filled out a credit card authorization form (Which took me 3 weeks to actual get someone to email me) and still charged my card I booked with, so they DOUBLE charged me. #2. We booked a $500 Cabana at the pool. And (TWICE) the server came to ask us if we needed anything the entire day and we were there from 11-5pm. The rest of the entire day we had to go to the bar ourselves to get drinks and/or try to track ‘Christian the server’ down to ask him for drinks. #3. There were Ants all over our room the entire night, Our kids’ room was fine but our ants all over, I couldn’t put a cup down or our dinner on the table. we went downstairs to let the front desk clerk know about it around 10-11pm, they just noted it. I cleaned them up and we went to bed, again waking up with them all over our packaged food and drinks and all over the dresser. I attached a couple photos but I have videos as well if needed. All in all this has been an absolute bust and more of an aggravation than anything. I am very upset and disappointed with our service and stay here.

Entry/lobby are nice but it goes downhill fast. Carpet in hallways are gross. Rooms are fair in my opinion. Keep your shoes on. Running water from sink had a foul/gas like odor. On my last day there was a huge roach in the restroom. Showed front desk staff pictures and they changed my room but it appeared someone had been in that room briefly. Probably because the neighboring guests were very loud. Soap and towel was used and one bed appeared sat on. Too tired to move again. It wasn’t worth the hassle. Everything else was booked so my job selected this hotel. Told them in the future I’d rather drive in from a nearby area if margaritaville is the only option.

The room was just ok. It was nearly impossible to get someone to answer the phone when calling front desk, restaurants or valet or guest services. Room service was a joke as no one ever returned the call or delivered the order this morning. I get that it's Mother's Day weekend but that's not an excuse. I'm a paying customer and also a mother visiting your resort also!

Bed & pillows are comfortable. Very clean hotel. Friendly staff except for the rude lady that checked us in. Pool is very nice. Good drinks at the bar. Bathroom is clean . Warm shower. I would definitely love to come back here again on our next vacation.