Cheval Blanc Paris

Modern, beautifully run, and a genuine competitor to the George V which from me is not a phrase I hand out lightly. Expensive, and not a great "value," but it delivers, which is the part that actually matters. The staff are excellent. The pool in the basement is one of the best hotel pools in Paris, worth the trip down on its own. A practical tip: ask for a firm bed and a high floor. Even the smaller rooms put you right at the windows, and the view from up there is spectacular but there is street noise.. The shower with the steam function is fantastic. Everything works the way it should, and the people make it better. Easy to recommend if you are willing to pay a premium.

What a disappointing experience! I love the Palace feel and the Service so I had le Cheval Blanc on my bucket list. I booked through Amex Platinum. At arrival i was guided to the front desk. Rude staff. No welcome. No smile. Not offered a drink. Seems like i was not a worthy customer maybe cause i only had booked a Deluxe Suite? I asked for the upgrade, a perch with Amex booking. Reply was no upgrade available at next room category. I went on the net and there was availability on the next category. I made the remark. Reply was that the room was too noisy close to top floor and therefore it was not offered to me. Is it a joke? The Spa is nice and service great there. Would have been great with a jacuzzi. Dinner at the top floor was good but a bit slow. Great view! Lunch at the fish spot was amazing. The room was nice and very well equiped. Amenities were amazing, top class! The breakfast was the worse experience ever in a 5 star hotel. The staff was not focused, i did not get the ordered coffee, my fromage blanc was replaced by cream, wrong egg dish; how can it turn so bad? The quality of the food was not a the level expected, the salmon was really not tasty. Cost saving? The check out was a nightmare. My luggage was not fetched in time in my room. Check out 16.00, at 19.00 when i took a taxi no one knew where my luggage had gone. It took 30mn before the staff realised there were still in the room. How can it be? I paid a fee of 50 eur due to the fact that the taxi waited for me. No excuse. I am a positive person and i am travelling around the world. This is the worse ever experience in a five star hotel. Time to act and improve !

When you visit Paris, the City of Light, you think of her beautiful sites, delicious cuisine, gorgeous architecture and historical monuments are the secret to her Famous reputation but Cheval Blanc Hotel Paris has another SECRET UNFORGETTABLE ELEMENT THAT DEFINES THE HOTEL AND DEFINES LOUIS VUITTON’S (parent company) VISION FOR UPLIFTING AND ELECTRIFYING THE SOULS OF THEIR GUESTS…Loving, Welcoming, Kind, Caring, Professional and Respectful Staff… that’s their SECRET. They hire the BEST OF THE BEST like Margaux Médeau(head of front office), the First Impression for guests and the last Impression upon checkout or just leaving to see the city. Margaux assembled the DREAM TEAM OF HOSPITALITY thus creating an unforgettable experience for Guests. I’ve never seen a leader so loved by staff, while I love all the staff except one hostess at the rooftop restaurant lol, my wife and I Love the front door staff like our sons. Whether staying there or visiting, I make a point to see them, they are very Special to Us… each and everyone of them are STARS, they uplift the Guest, add so much to the Guest experience because of their sweet smiles, kind words and kind tone… their actions, running to guests or visitors to help or open a car door or carry packages. They are the face of Hospitality and all of them ADORE Margaux Médeau, they light up when talking about how Special Margaux is and I agree. I saw Margaux last week and asked her how Cheval Blanc is so SPECIAL and she gave credit to the Hotel Director( called G.M) in America. She gave glowing remarks about her Boss and didn’t talk about herself. She’s very Special to us like the Sweet Bellman. I met the Most Incredible restaurant General Manager in the World while at the Famous Rooftop restaurant and bar( the only hotel on the famous Seine River with Glorious views) , Fabio was absolutely a delight to talk to so my wife and I now call him Fabulous Fabio. :). He’s smart professional respectful kind caring welcoming with a warm personality. He became one of our favorites in the world, he came over to me because a hostess was being rude as I asked for a bar table if available, an angry rude look was her response when I said my wife just had an amazing Dior Massage and we thought we’d have drinks before leaving, the bar area was 30 percent full but she said no in a very disrespectful voice and angry look, I was shocked for many reasons, 1. it’s never happened before, 2. I’ve been there many many times 3. I’m known in the hotel for gifting almost every staff member I see…from the front door to the restaurant to sweet bathroom attendants ( male and female) to security and even the sweet girl in the Spa front desk and of course the spa massage therapist. I’m not saying I’m Special, I’m saying I love staff, I love showing them that all of them are important and loved by us. They are the Heart beat of the Hotel so I gift 20€ 50€ or 100€ bills to Special Staff. My way of showing love and respect is to gift people and smile. This is why I was surprised by being so disrespected but Fabio fixed it in 2 seconds with a smile, a handshake and gave us a Great table and took great care of us. DO I STILL LOVE CHEVAL BLANC? YES, even more than before because of a Giant Security Guard sweetly said goodbye with my name lol( how did he remember) because Fabio became our new Friend, because all our Doormen sons surrounded us with smiles and love as we left( of course I gifted them all). So, I highly recommend you stay or visit the Cheval Blanc Paris, the cuisine is Amazing, the Location is the Best in France, the Dior Spa is the Best in the World and the STAFF, oh the Beautiful Kind Caring Staff, I get chills thinking about how SPECIAL THE STAFF IS… from Christian Boyens who opened the Hotel years ago to the Fantastic Leaders ( Directors GMs Managers) to each and every staff member who create such a welcoming loving kind caring experience for guests everyday except for that rude hostess lol. Margaux, Fabio, our Doormen Sons and the sweet young Spa receptionist who we thought was amazing and talked about her Bosses in a Glowing manner(Fri. May 15, 6:30 appt)… we missed you all the moment we got in the car and left. WE LOVE LOVE YOU ALL❤️🇫🇷❤️🙏❤️

Cheval Blanc is a landmark in Paris and an incredible location. Although we didn't stay there, we visited the rooftop bar during sunset and it was absolutely wonderful. The view is breathtaking. Instead of paying to go up a traditional landmark attraction rooftop, I recommend going here and spending that money on drinks instead. It is a much better deal, and I guarantee you won't be disappointed. The atmosphere is very chic and attractive.

TLDR: If you read no further, know this. This hotel earned every one of its five stars with my family and has made nine loyal patrons of the Cheval Blanc brand. Cheval Blanc Paris is not simply a beautiful hotel. It is a place that makes you feel genuinely taken care of. Our experience began well before we arrived in Paris. Traveling as a group of nine over Christmas is a logistical challenge, and the Cheval Blanc team was instrumental in coordinating and booking our itinerary. Their guidance was thoughtful and organized, allowing us to arrive already feeling confident in the vacation we were about to have. Upon arrival, the tone is set immediately. You are greeted by the porters and then introduced to your personal majordôme, who escorts you directly to your room to complete check-in. We were the Seine Suite, which offers a stunning view of the river. It was amazing to have as it gave us a place were we could all congregate at the same time. The experience is polished and warm and inspires complete confidence. From the first moment, you feel expected, welcomed, and cared for. The physical design of the hotel is quietly impressive. Every surface feels intentional and artistic. The bed was exceptionally comfortable, with some of the best sheets we have experienced in a hotel. It feels new and cared for. What truly distinguishes Cheval Blanc is its people. Every member of the staff knew all of our names and remembered what we had done the day before, following up with genuine interest about our plans. They felt less like staff and more like attentive and capable friends. All I can say is that Cheval Blanc Paris delivered. Consistency, attention, and an uncommon level of personal care. It earned our trust early and kept it. We would return without hesitation.