Viceroy Riviera Maya

From the moment we arrived, the Viceroy Riviera Maya set a standard that never wavered. Check-in felt like a celebration — we were welcomed under a stunning artisanal canopy with signature coconut and lemongrass tea while our luggage was handled and paperwork was brought to us. No rushing, no lines, just pure ease. The service throughout was exceptional. Every staff member, from the pool and beach team to the restaurant servers, was attentive, knowledgeable, and genuinely warm. Dishes were explained with care, drinks appeared before we thought to ask for them, and relaxation felt completely effortless. The concierge team was equally impressive, offering thoughtful recommendations that felt personal rather than rehearsed. Our room was gorgeous, the outdoor shower was a highlight, and the pool lounge and terrace became our favorite spots to unwind. Even an unexpected late-night raccoon visit was handled swiftly and with a smile. Departure was just as seamless — staff checked in the day before to confirm our airport logistics, brought our car around on cue, and sent us off feeling truly cared for. As travelers who have experienced hospitality across Latin America, this stay resonated deeply. We will absolutely be back.

Its "White Lotus" without the floating bodies. Truly a once in a lifetime experience. Service and hospitality beyond belief. A private villa with your own private pool and sunning deck and outdoor shower which I became obsessed with. So quiet and serene. A top notch spa that will do all to make your stay relaxing. From your own private butler to quiet service at the pool/beach from providing little "treats" throughout the day to washing your sunglasses and providing ice cold towels soaked in coconut water to cool you down. We will definitely be back and soon!.

This hotel has all the enviromental things and amenities that you need as a guest if you like calm , pasivity , great energy, jungle and nature contact. We were a group of 6 villas , of all kinds and all over the hotel. Everthing was great according to plan. Staff great, villas great, beach was a bit with Sargazo , but tolerable. Food fantastic service pretty pro. Its not a huge resort, it does not have a huge pool. Its a place to be with your fiance or with friends, if you like luxury and service. You have to walk minutes to get to the main pool area and to get to the beach if you are in the back villas area. Most of them are there, but all of the rooms are simply magical. Its not cheap at all, but every penny goes back to you. As a jungle hotel, expect some fauna that are part of the enviroment, which makes the experience even better.

Viceroy Riviera Maya is a little hidden paradise. I’ve been 3 times now and it has been incredible each time. The food is amazing, the staff is exceptional, and the accommodations are lovely and fit for some serious relaxation. The spa is top tier.

Viceroy riviera maya was beautiful. The villa, food , main pool was all kept immaculate. The staff were the best i have ever experienced, conciege, waiters, pool staff 10/10. Everyone couldnt do enough to assist you. Making our mexico experience unforgettable, thankyou and well done everyone.