Viceroy Los Cabos

Where to begin when I share about Israel and Jorge, our wonderful Concierge Team @Viceroy Cabo?!? Every need we had from a dinner reservation that was not just made, but changed and changed again due to our timelines getting shifted to tracking and securing for us a very unique Cannon camera battery that did not arrive in time before our trip, to being attentive each day and warm with nothing but golden hearts to help make our trip memorable and fun. They have been wonderful dedicated hosts. The family trip we had this time was effortless and they were a major reason for it. Thabk you and we can’t wait to see you again soon!

A perfect 5 star venue, different from your typical resort. The people, food and especially the spa were amazing. Recommend Scarlett for massage ❤️

Excellent service and excellent quality

The Good: -- Masseur and massage were amazing. The massage facilities are nice and punch a bit above their level for this caliber of resort. -- Breakfast service: Continuous great service from the team. -- Housekeeping was fantastic and always on time. The fine/OK: -- Beach service is generally what you'd expect from a resort of this caliber. Generally attentive but can be hit or miss at the pool or other areas. They also don't know how to make a pina colada that actually has flavor and had to remake it. The Bad: -- The worst part: Our dedicated "host" (i.e., concierge) focused his attention on my partner, who is white, while I'm not. I'd have to assume it's because he thought my partner was the one paying for the vacation, but it was clear that the reservation was in my name, the host saw me pay twice (once for incidentals and when we checked in), and I gave him my phone number to reach me (and not my partner). Little eye contact my way or any conversation -- it was all directed toward my partner. This treatment also continued at the end of the stay, which left a very bad taste in my mouth. This tells me one of two things: -- The staff don't know who is who and didn't take the time to learn (even though they identified us by passports). They don't pay attention to when we introduced ourselves; OR -- There is bias and they assume white people are the ones that should be addressed. Non-white folks can be secondary. Which is it? ++++ Other issues: -- The resort plays loud music starting at 9:30am by the pool. Think club music, not relaxing. I asked for it to be turned down and the response was "it's for the guests." After 30 mins or so, they were finally able to lower the volume for the speaker close to us. -- The room, while large, had broken sink drain stoppers on both sinks. The toilet also failed to flush but we managed to fix it ourselves by re-attaching a part. -- Prices are steep for what you're getting, although that's generally true of Cabo. Expect $21 cocktails and $30+ pizzas, etc. -- The resort added a small donation to a "foundation" on our incidental bill. They neither disclosed this nor asked for my consent. They did offer to remove the "donation" after I asked them what this was (but didn't explain further). No idea what this charity is. More transparency is required if this is a legitimate foundation. -- I also found them asking twice to be reviewed on Tripadvisor to be in poor taste of a luxury resort.

Ann gave me the deep tissue massage of my life. No words to describe how much I loved this massage.