The Ritz-Carlton, Tokyo

酒店位置十分的好，位於六本木中城，十分方便！ 酒店的公共空間十分的華麗堂皇！ 房間很大，方正實用，十分的舒服！城景景色很棒！ 行政酒廊的氛圍很好，很多家庭客人父母帶小孩，十分溫馨！下午茶、歡樂時光、甜品+雞尾酒、早餐、午餐，種類豐富，出品美味！ 日式餐廳的Hinokizaka，環境清幽典雅，天麩羅十分的美味！ 酒店裏的工作人員很熱心、熱情、友善、自信、樂於助人！ 感謝：Front Service - Mr. Ozawa、Mr. Osawa和Mr. Noma, Concierge - Ms. Emiko, Front Desk - Ms. Oiishi, Hinokizaka - Ms. Yui & Chief Tokubuchi. 特別感謝：Club Lounge Team - Mr. Brando Tang, Mr. Johnny Wang, Ms. Takahashi, Ms. Linnea, Mr. Hemant, Mr. Watanabe, Mr. Yuuya, Ms. Sarika.

It is an outstanding hotel in a fabulous location but it is service that make it an unbelievable hotel. I purchased access to their incredible club lounge (and it was worth every penny). They anticipate your needs and respond beautifully to any requests. They make me feel welcomed and appreciated and that it is most about at this level of hotel. But the hotel itself is exquisite and in a fab location. I spend over 100 nights a year at marriott Bonvoy hotels. And this Ritz is near the very top of any place that I have stayed anywhere in the world. I very much look forward to coming back.

Positive: the rooms were clean and spacious, and the bed was very comfortable. Bell service was great and their pool and spa circuit was really nice and relaxing. Hotel decor is dated. I emailed “guest relations” before we arrived and never received a response. Service we encountered was cold and stiff. Nothing really stood out and at this price point something should.

Rooms are pretty good. Very clean and nice views but starting to show age. Location is OK. Roppongi is not the liveliest area. The problem with this hotel is the service. Upon check in, they offered breakfast as a Bonvoy perk. I asked if they had Japanese breakfast options and the lady at the front said "no, only Western". I found this odd and subsequently declined the breakfast. I later found out they did have a Japanese breakfast. Sign of poor training or just no care. Concierge is a complete disaster. I specifically asked for non tourist food recommendations. One of the places they ended up booking for us was all tourists. On top of that, this place openly discriminates on diners. Some are treated and offered different experiences than others, even though everyone is paying the same prices close to $1,000 per person! When I told the hotel, they said the place would give refund of the food portion of the bill. However, this is not the point. Being discriminated is extremely demeaning and hotel should figure out why people paying the same price get different levels of experiences. Concierge played games for a month and claimed they didnt recieve emails, people were away, and/or just never responded. Horrible service. Would never stay again. We have ambassador status at this hotel and they don't value loyalty.

My Family and Me were there for the last three days, the staff was great and the rooms were cool too. They should renovate the floors , but they’re fine. The breakfast buffet isn’t that big but most of the time everything is there. We are very grateful for this experience