Hacienda Encantada Resort & Spa

Pleasant experience all around. Shot out to Bell Man Eric, concierge Manny and pool concierge Tania. Only complaint is people saving pool chairs at 8am and not coming to them for hours. Often times no place to sit and having to go to kid pool area.

This visit was amazing , as the resort grows, there are many more activities to do and things to see. Tania and the rest of the staff here is amazing and made the trip very enjoyable. The restaurant in the vista tower was delicious and the view of Cabo amazing.

We thoroughly enjoyed our recent stay at the Hacienda Encantada! The pools were well maintained and at a good temperature, the food generally very good and the staff attentive & friendly. (bonus for all of them entertaining my very pedestrian Spanish). Rooms: we had a basic double queen room with a western ocean facing view which was lovely to sit out & enjoy coffee each morning, as well as dry off swimwear several times a day. Well kept & stocked daily with coffee/ water / beer. Activities: Ariel & Monse ran some very fun on-site events throughout the week that were free to join, however we were unaware of them until we sort of stumbled upon them (there's a videoboard in the "Vista" lobby). Breakfast: Las Marias - beautiful al fresco views, lovely attentive staff & delicious breakfast buffet with everything you could possibly want Lunch/ Poolside Snacking: La Pergola - deliciously sloppy nachos, burgers, wings etc. but the real draw here is the sushi menu - so many "caught that morning fresh" options (octopus tostadas!) Great waiters include Eric & Jaime Il Forno: pizzas, sandwiches, burgers, snacks brought to your chaise or daybed (pizza is passable but super cheesy) Great waiters include Juan de Dios and Vladimir behind the bar Dinner: El Mestizo - On the top floor of "Vista Encantada" a beautiful room (also does breakfast), amazing views to the East, lots of delicious fresh fish selections like seabass. Dress up! LaTrajinera - charming & warm, food was lovely Barolo - despite the fact that the Manager couldn't have been more lovely and earnest, the food (that we got to) was inauthentic. Maybe had we stuck with it & ordered a second course like pasta things would have improved, but the carpaccio and minestrone were big misses and the kids didn't see anything they'd enjoy on the menu, so we left for Il Forno El Eden - first night & without a reso we were graciously accepted here. Amazing delicious Mexican buffet with amazing tortilla soup, tacos, fried seafood, rice, churros etc... we had our final night here also and enjoyed a spectacular Magic Show as we enjoyed dinner! Los Riscos - mesquite fired grill, my ribeye was absolutely delicious but everything was quite slow here (Note: we were 100% forewarned that the kitchen was running behind - so, forgiven) Misc: Fresco (juice / panini bar) - next to the spa in the Vista Encantada, we unfortunately didn't discover this gem until our last hour - so enjoyed some delicious fresh smoothies and panini Cantomar: the lobby bar - wonderful drinks served up by the muy amable Augustin! Fantastic views east also. Getting around the resort: It's a fairly sprawling area, some walks can be lengthy. To mitigate this, they have a fleet of elongated golf carts (carritos) which are always around & you can either call one or just hop in when you see one to get where you need to go. Marina Fiesta: With the all inclusive plan, guests can also enjoy drinks & meals at 4 other restaurants at the sister hotel in the Marina, we only got to two but they were awesome. (Jack's & Deseo). The free shuttle is quick, regular and a great way to get offsite & explore some shopping etc. Lastly, and this has been mentioned a great deal: In the all-inclusive plan, with every single drink, meal, snack whatever - you get a bill. It was irritating to start with, but you get accustomed to it before too long. It occurred to me that this is 100% an accounting need, where they can see where the money is being spent, keep an eye on inventory, track trends etc. Of course there's no charge to the Guest, unless you'd like to leave a tip (I always left a bit of cash for snacks / drinks - more for full dinners). BUT: the amount these bills add up to are remarkably high (another good argument to go w/ all-inclusive), so you will be spending a LOT on tipping if you were to ever go with a "regular" percentage of say 15-20%. I'm unsure whether or not all of these all-inclusive resorts are going to follow suit, or if this is the only one giving bills. Regardless, a bit of an inconvenience (I'd prefer to just leave some $$ under a plate and be able to leave when I wanted), but not a dealbreaker. The staff & quality of food, drink and setting were enough to make up for the inconvenience. Thank you Hacienda Encantada!!! :)

Ingrid is an excellent server! We always look forward to seeing her. 💕 The food at the El Patio is always fresh and delicious. We enjoy the pear salad, coconut shrimp and chicken sandwiches best! The view here is a perfect spot to see the whales.

We are beyond happy we chose to stay at Hacienda Encantada. We stayed in the El Encanto building and did the regular all inclusive package. The highlight for us was the pool directly overlooking the ocean as well as the magnificent views from nearly all the restaurants. The food was quite good as well. The restaurants that required dinner reservations definitely had the tastiest meals so be sure to make reservations. We made most of our dinner reservations prior to the trip but you could make them onsite. At one point a concierge came around poolside and helped us book an extra dinner reservation in addition to booking an excursion for us in town. All the staff at the resort were really helpful and friendly. Special shout-out to Oner who was very helpful in helping us get from point A to point B whether that was in one of resort golf carts that circulate onsite for the guests or arranging a taxi to the airport. The spa was another great feature of the resort - I loved my pedicure and then enjoyed the other spa amenities like a cavern pool resting area and sauna. The spa is not included in the all inclusive but we did happen to receive a complimentary 15 minute massage poolside which was delightful. The resort wasn’t particularly full when we went so we had no issue finding pool loungers for the day when we went down after breakfast. There were a few things at the resort that weren’t as ideal. For instance the interior of the rooms weren’t quite as beautiful as the rest of the resort but were fine. It took us a while to figure out that the “do not disturb” tag was a small leather shoe that you were supposed to hang from your door. Also, the restaurant we were eating at the first night closed midway through our dinner so that was pretty disappointing and very strange. We were shooed off to another restaurant which was fine but we weren’t expecting Italian on our first night in Mexico. The other tricky thing was that when we checked in the resort was explicit that they didn’t allow Ubers on property. What we did while we were there was call a taxi in the lobby when leaving and then when coming back we would uber. The lobby for the resort is about a 15 minute hilly walk to the gate so it would have been hard to walk to meet the Uber at the gate. Luckily when we called an uber to get back to the resort they would take us all the way to the lobby. To give you an idea of costs, for one ride a taxi was $40USD when the Ubers were about $10USD. So it would be helpful for the resort to allow Ubers on property. They didn’t have a free shuttle to their sister resort in town which we did use to save on transport costs. All in all none of those points of feedback would dissuade us from staying at this resort again. We think we got a lot of value for our money with the quality of the resort restaurants and views. We thoroughly enjoyed our time.