Lake Austin Spa Resort

We knew that the resort was highly-rated, but could not have anticipated a nicer experience. All the members of the staff are so genuinely kind and helpful. They anticipate every need. The food is exceptional, delicious, and healthy, without being pretentious or fussy. The whipped ricotta with lemon and honey was one of the best dishes I have ever tasted! Thank you, Chef James! The location is superbly peaceful on the lake. The classes and instructors are passionate about their subjects and very knowledgeable. We took classes such as morning yoga by the lake, tarot card reading, Japanese wooden swords, floating meditation, and took kayaks out on the river. Thanks to Natalie, Hunter, Melody, Zoey, and others who made our experience truly memorable!

My mom, sister, and I have been coming to Lake Austin Spa Resort every other year since 2012. It was always our favorite retreat — peaceful, welcoming, and high quality in every way. Unfortunately, this recent visit made it clear that the resort has changed, and not for the better. The once warm and cozy atmosphere now feels dated. The food quality has noticeably declined, and service, while friendly, was uninformed and inconsistent. Even the spa and common areas felt less clean and maintained than in years past. There were still some bright spots. The lake setting is beautiful, and instructors and guest speakers were excellent, but overall, the experience no longer matches the premium price. After over a decade of visits, we're considering finding a new mother-daughter getaway. Longtime guests should be aware: this is not the same Lake Austin Spa it used to be.

I loved my massage with Ben Z. He was extremely professional and did one of the best massages I've ever had. I highly recommend him at the Lake Austin Spa. He really knew how to get those knots out and he never gave up trying to loosen them up. He's a real pro. Great masseuse and great guy

Wow. I have been fortunate to travel and stay in many nice locations but this is exceptional. First and foremost the staff: from being greeted on arrival by Lauren, hiking with Ann and Jen, meditation with Elena, yoga with Nette, tubing and lake cruises with Paula, the dining room staff and CJ who is everywhere, just very attentive and helpful. The grounds are breathtaking— the landscaping and maintenance are lovely. The lake views are breathtaking. My room was absolutely lovely. The activity menu is great- if you want to be super active or want to chill by the pool either can be easily accommodated. The food was very good. The spa is expensive but the prices were very transparent and in line with other high end resorts. Phenomenal stay.

I have made 6 phones calls/voicemails/messages to the general manager about a refund. None of my phone calls have ever been returned. I did speak to the general manager one time and she said that she would give me a partial refund. The partial refund has never been applied. Not sure why she still has a job there if she can't call me back and lied to me about the refund. I was told she was the escalation point. The rooms are old and outdated. The rooms smell like mold and mildew. They put a diffuser in the room to cover the musty smell. The fragrance from the diffuser is overwhelming and caused a headache even after the diffuser was removed. Even though I booked a king room, all they could offer me was room 18 which had 2 queens. The room had a sloped floor due to foundation issues. The TV did not work. The lamp did not work. The shower door did not go all the way to the floor and I stepped out into 3 inches of water on the floor due to the inferior shower door. The garden library smells like mold and mildew. The food was fine - not organic, some processed and ultra processed food is available. The chef was extremely pleasant and took great care of me. The staff seems to work hard and is very professional. Unfortunately, the staff has no authority to resolve complicated issues or financial issues - so nothing gets done. When I was onsite, I was told the general manager was unavailable and it could be hours or days to hear back from her. Again, 6 calls to the general manager over 2 weeks and nothing has been done. No email, no phone calls, no refund, nothing. The general manager ruins all the hard work her employees put in. This is not a wellness hotel. This is a toxic environment with a mix of chemicals and mildew/mold in the rooms. There are many other better options in Austin to spend your money at.