Lake Austin Spa Resort

Wow. I have been fortunate to travel and stay in many nice locations but this is exceptional. First and foremost the staff: from being greeted on arrival by Lauren, hiking with Ann and Jen, meditation with Elena, yoga with Nette, tubing and lake cruises with Paula, the dining room staff and CJ who is everywhere, just very attentive and helpful. The grounds are breathtaking— the landscaping and maintenance are lovely. The lake views are breathtaking. My room was absolutely lovely. The activity menu is great- if you want to be super active or want to chill by the pool either can be easily accommodated. The food was very good. The spa is expensive but the prices were very transparent and in line with other high end resorts. Phenomenal stay.

I have made 6 phones calls/voicemails/messages to the general manager about a refund. None of my phone calls have ever been returned. I did speak to the general manager one time and she said that she would give me a partial refund. The partial refund has never been applied. Not sure why she still has a job there if she can't call me back and lied to me about the refund. I was told she was the escalation point. The rooms are old and outdated. The rooms smell like mold and mildew. They put a diffuser in the room to cover the musty smell. The fragrance from the diffuser is overwhelming and caused a headache even after the diffuser was removed. Even though I booked a king room, all they could offer me was room 18 which had 2 queens. The room had a sloped floor due to foundation issues. The TV did not work. The lamp did not work. The shower door did not go all the way to the floor and I stepped out into 3 inches of water on the floor due to the inferior shower door. The garden library smells like mold and mildew. The food was fine - not organic, some processed and ultra processed food is available. The chef was extremely pleasant and took great care of me. The staff seems to work hard and is very professional. Unfortunately, the staff has no authority to resolve complicated issues or financial issues - so nothing gets done. When I was onsite, I was told the general manager was unavailable and it could be hours or days to hear back from her. Again, 6 calls to the general manager over 2 weeks and nothing has been done. No email, no phone calls, no refund, nothing. The general manager ruins all the hard work her employees put in. This is not a wellness hotel. This is a toxic environment with a mix of chemicals and mildew/mold in the rooms. There are many other better options in Austin to spend your money at.

Just returned from a three night stay, a three generation trip. I can honestly say the entire staff went above and beyond for my family in the most meaningful ways. My mom has some mobility issues and when she realized her room did not have a step in shower, she told the staff and that same night they offered her two alternative places to shower and set them both up for her. Hunter and Julie took care of her and helped us shuttle back and forth to the spa. The food was amazing at every meal, the menus had just enough variety, and the staff in the restaurants were terrific. We enjoyed the classes. This was my first visit here, but it will most definitely not be the last!

Heaven on earth. It’s one of many superlatives to describe our incredible four-night girls’ trip. It was an ideal spot to relax, reconnect, and indulge in luxury. The spa is world-class, and the treatments are incredible. We booked facials, massages, floating meditation sessions and intensive foot repair – we were so pampered that, while reluctant to leave, we left feeling relaxed, refreshed and recharged. The energizing fitness classes, yoga sessions and morning hikes were first-rate and allowed us to indulge in the fabulous organic, farm-to-table meals and the scrumptious desserts. The staff is exceptional and I wish I could remember everyone’s name but would like to give a shout-out to Michelle, Logan, Dave, Shana, Nette, Kathy, Bianca, Dennis, Cale and Renee as well as to everyone we interacted with while we were there. Next time I’ll be sure to write everyone’s name down, so I don’t forget. We are already planning a return visit – can’t wait. Thank you.

Disappointed – Not the Experience We Expected for the Price We stayed here hoping to relive the great experience we had back in February but this visit fell far short of expectations. For the price point (nearly $1,900 for our stay), we anticipated quality service and a welcoming atmosphere. Unfortunately, we encountered the opposite. It seems like management isn’t fully in control, several temp workers were on staff, and many of them appeared disengaged and uninterested in providing good service. What stood out the most was a disappointing interaction during dinner. We asked to make a few simple modifications to our meal, and a staff member named Stephane (possibly a manager) responded with unnecessary rudeness. It left a bad taste and made us feel more like a burden than a guest. To make matters worse, the salad bar was in poor condition, unappetizing and unkempt. Overall, the food was nowhere near the standard we experienced during our last visit, and certainly not what you’d expect from a high-end property. There are many other hotels and resorts in Austin with better food, friendlier service, and far better value. Sadly, we won’t be returning, and I wouldn’t recommend this location based on our latest experience.