Miraval Austin

A friend and I flew into Austin for work, and decided to extend our stay and visit Miraval in Austin. Because we could only stay for a night, we got permission to come in early since we wanted to experience Shinrin-Yoku at 7:30am (not available everyday). We arrived on property around 7am to an extremely flustered employee (Elizabeth) who seems both surprised and confused at our early arrival, and felt it necessary to make comments regarding so. Luckily, another front desk employee, Kit, tried to help and diffuse the situation. We were told to check in after Shinrin Yoku to see if our room would be ready. It was not, but we were told the occupants were leaving early in the morning, so Elizabeth put in a request to housekeeping to prioritize our room. She then told us to check in every hour to see when the room would be ready. We did, from 9am onwards until 3pm. She finally got a manager to help, and they decided to change out the room we were assigned. Close to 3:30pm, we got keys and walked into a dated, moldy suite. The AC unit was leaking onto the carpet creating a musty smell, the "patio" seemed to face junk, and the furniture was stained. As much as I didn't want to, I went back to the front desk and asked for a replacement room. The gentleman at the front desk was helpful and got me into a regular room, on the 3rd floor facing the gorgeous hills. This room was clean. I lost the Suite Upgrade Award that I used, but was so tired of going back and forth to the front desk and just wanted to enjoy the rest of my day. I got a facial that evening which was good, but not amazing. For that price, I am expective a higher level of service. However, my esthetician was sweet and very calming. The classes I thoroughly enjoyed were Shinrin Yoku (although confused why there was an additional charge for a mindful walk through the woods), Restorative Yoga, Cardio Drumming, and Line Dancing. The shuttle service was nice, but it would be helpful to extend the hours it ran by a few hours so you can fully enjoy the resort on your last day if you have an evening flight (2pm is the last shuttle). A few employees that stood out: Kit, at the front desk. So helpful and respectful. Phil with Experience Planning was so wonderful and patient. Very helpful with planning our day. Marcos, our server in the restaurant, went above and beyond with his service and friendly attitude. I was so impressed that a server so young could make eye contact let alone be as energetic and attentive as he was. Overall, I enjoyed my stay, but was miles away from the customer service experience I had at Miraval Arizona. Also, there is no Globalist recognition at this property. If they could give additional training and be consistent with their customer service, I would return. Until then, I'll stick with Miraval Arizona.

Miraval was such an amazing experience. Everyone there was professional and welcoming. It was relaxing and enjoyable way to spend a few days. My room was very clean and comfortable. The views from the balcony were serene and quiet while sitting enjoying some tea on the balcony.

Miraval is one of my favorite places. It's a luxury for sure, but the sense of peace and wellbeing I get is amazing and so good for me. I love leaving my phone in my room and not needing to be connected or online (and being actively encouraged to disconnect). The classes are fantastic and the staff is so helpful and friendly. If you can take a class with Cate (Fun Cate!) do it!

I genuinely wanted to love my experience at Miraval Austin. The property itself is stunning, and I chose it because of its reputation for exceptional hospitality and transformative wellness experiences. Unfortunately, my stay did not consistently reflect those expectations. The most significant disappointment was the service. On several occasions, interactions with staff felt transactional rather than welcoming. For example, when my guest and I arrived at an Ayurvedic lunch at approximately 12:03 p.m., we were informed that the facilitator was already well into the presentation and there was little acknowledgment of our arrival or effort to help us integrate into the experience. We were later informed there was a five-minute grace period for activities, which made the experience feel inconsistent and left us feeling more like an inconvenience than valued guests. Another moment that stayed with me occurred after a restorative yoga class. The practice unexpectedly brought me to tears, and I briefly stepped out to avoid disrupting others. Afterward, I shared that the experience had been deeply moving, but the interaction felt dismissive and lacked the warmth I had expected in a wellness environment. I was not seeking counseling or special attention, only a moment of human connection and presence. I also noticed a meaningful difference in the hospitality I experienced among staff. Several employees made me feel genuinely welcome and cared for, while other interactions felt noticeably less inviting. Regardless of intent, the inconsistency affected my overall impression of the resort. Culture awareness and sensitivity trainings are urgently needed. Beyond service, I found the food to be underwhelming for a property at this price point and the pool loungers appeared dated and less comfortable than I anticipated from a luxury wellness destination. None of these issues alone would have defined my stay. However, taken together, they created an experience that fell short of the premium standard and restorative atmosphere I expected from the Miraval brand. One of the most disappointing aspects of my stay was the condition of the bed on my first night. The mattress or bed frame was noticeably slanted to one side, causing my body to rest in an unnatural, off-center position throughout the night. As a result, I woke up with significant neck and back pain that persisted for nearly a week after my stay. The discomfort was substantial enough that I sought two massages in an attempt to alleviate the pain, yet the symptoms remained severe and distressing. While I appreciate that housekeeping addressed the issue the following day by adjusting the platform or frame—after which the bed felt comfortable—the physical impact of that first night's sleep had already affected the remainder of my visit and the days that followed. For a luxury wellness destination where rest and restoration are central to the guest experience, I found this particularly concerning.

A nice place to unplug and unwind. It's nice to just be in the moment without using digital devices. The spa services were excellent as well.