Dreams Jade Resort & Spa

We stayed at Dreams Jade Resort for two weeks in August, travelling from the UK, and overall we had a really lovely holiday. The resort has beautiful, well-kept grounds and from the moment we arrived the staff were so welcoming and friendly. When we arrived there was quite a lot of seaweed on the beach. It was a shame, but the staff worked really hard to clear it and keep on top of it throughout our stay. Within a few days the beach was clear and they continued working hard to keep it as clear as possible. If you are a massive beach lover, this may not be the best resort for you. The staff were definitely one of the highlights of our holiday. Everyone was friendly and attentive, but Edwin from the Carnival buffet deserves a special mention. He really did make our trip. Every day he would pick out a table for us with an ocean view, make a big fuss of our little girl and surprise her with a special drink or ice cream. He was so kind and thoughtful and always made us feel really looked after. Jose and Jonathan were also fantastic and always went out of their way to help us. We were lucky enough to receive a lovely upgrade to the Privilege section, and the staff in the Privilege Lounge were brilliant. They were always friendly and attentive and made us feel very welcome. The food was good, with plenty of choice and variety. Spice was probably our favourite restaurant and we really enjoyed eating there. The kids’ club staff were brilliant too. There were lots of activities for the children and our little girl loved being included when they could. She was actually too young to attend the kids’ club properly, but the staff were so lovely and always made an effort to include her, which we really appreciated. Our room was lovely, spacious and kept clean throughout our stay. Unfortunately, about a week into our holiday, our little girl tripped while walking to breakfast and cut her forehead, which meant she needed to go to hospital for stitches. It was obviously a very frightening and stressful experience for us, but the staff were fantastic. They acted really quickly. The hotel doctor arranged for us to go to the hospital and made sure everything was organised. By the time we got to the lobby, a taxi was already waiting for us, and the driver had been asked to wait for us and bring us back to the hotel afterwards. Martin from the Concierge desk was also amazing. He messaged us while we were at the hospital to check that everything was okay and continued to check in with us regularly once we were back at the resort. That meant a lot to us, especially after such a stressful experience. I think that really says a lot about the staff at Dreams Jade. We will always remember how well they looked after us when we needed it most. A huge thank you to everyone who looked after us, especially Edwin, Jose, Jonathan and Martin. You all made our holiday that little bit more special, and we would definitely love to come back.

Hiram was a great bartender and very attentive to us and our kids!

My husband and I were celebrating our first year wedding anniversary and we booked a preferred club ocean view room with dreams jade. Unfortunately the room was very disappointing. It was on the first floor facing the pool and everyone in the pool can see through our bedroom and living room. We had the curtains closed at all times. We were super disappointed in the room. Resort staff were incredibly nice and friendly, great service. The restaurants are good 7/10. We also got a couples massage and the service was good as well. They don’t have too many entertainments going on so it’s pretty much pool and bar and restaurants.

Jonathan and edward Are the best workers in the Hotel :)

Edwin and Jonathan were the best, dearest employees who made our holiday more beautiful. Thank you!