Dreams Jade Resort & Spa

Wanted to provide a thorough review of the resort for other travelers. Overall, this place was good+, not great. The service by far was the highlight of the experience. EVERYONE I came in contact with was VERY friendly and helpful. Rooms I booked a preferred, ocean view king and received an upgrade to a Governors Suite (building 6). This was really special. My kids thought I was super cool because of that. The suite had a king bedroom with a sitting area, a very large walk in closet and a very large bathroom. This was connected to a very large terrace with a covered seating area. There was a large living and dining room, which was great as it rained for a day and a half so we had room to have everyone in our room for games and activities. My kids had the connecting bedroom with 2 double beds. Rooms were very clean, no musty/moldy smell. Beds and linens were nice. Air Conditioning was not consistent throughout the suite, even though we did in fact keep the doors closed and each space had a separate thermostat. Preferred Status Definitely worth it for the preferred pool and lounge alone. The main pool was super loud (music) and so many chairs were reserved very early in the morning. The Preferred pool was quiet and people were so friendly. Never had an issue getting a chair. Plenty of waitstaff around the pool to order drinks. Lunch at the pool was really great. Had the fish tacosWe were able to go to the lounge anytime for a drink or snack. Didn't love their snacks but the drinks were great. An ice cream machine would be a great addition here! Beach Obviously at no fault of the resort, the beach was unusable due to the seaweed and the water was not crystal blue as I expected. The piles of seaweed were 3-4' high at certain areas of the beach and wasn't really even walkable. There was a smell, but it wasn't noticeable after a while. Food & Restaurants We ate at the breakfast buffet every morning and it was great. Great & friendly service and good food. Large variety of food for whatever you may be craving. Room service was NOT good. Both the quality of food and temperature: frozen, mcnugget like chix nuggets, cheese not melted on quesadillas, meatless chicken wings (just bones). Room service took over 1 hour all of the time. Hibachi and the Asian restaurant was definitely our favorite. Luis was great at the hibachi. Italian was just ok but service was great (some food was better than others, strange take on lasagna but amazing arancini). Pizza was delicious at the restaurant by the regular pool. Drinks everywhere were great, bartenders were friendly. Would have liked a specialty drink menu at all bars. Great to try new things. Another suggestion- please take reservations. Would make the overall experience so much better! Tried for 2 days to get a Hibachi reservation. I got in line at 2:45pm as suggested on the first day, wasn't successful, but got in line at 2pm the next day and was 2nd in line. There has to be a better way. Too much upselling We were greeted in the preferred lounge upon arrival by Maureen. She was incredibly friendly and personable until I realized all she was trying to do was upsell at every turn. Thought she was there to be a "concierge" of sorts. Until I was introduced to Pamela the next day who introduced herself as our butler and she was great. Very accommodating, checked in with me daily and helped us navigate things around the resort. 5 star service by Pamela. Spa Booked a massage ahead of time through an email I received. Olga was my technician and she was incredible. Friendly and highly skilled! Loved every minute of it! One thing here, even though I booked and paid for the massage ahead of time via my credit card, at check out, I noticed that they charged the service to my room. I showed them proof of the cc charge and they took it off. I was contacted a few days after check out telling me I never paid for the massage and said they were going to charge me. Mentioned something about "upsell guru". No idea what that is but it was an email from the resort ahead of my stay. We were at the Hyatt Ziva Cap Cana (Punta Cana) in 2024. Definitely liked that hotel and experience better. Felt a bit more upscale. Still a great time however. As a note, it is my understanding that this is changing to an "Adults Only" Hyatt brand in the fall.

We had a great time at Dreams Jade. The food was top notch, but the wait staff was truly exceptional. We always felt catered to and truly enjoyed our time.

Such a great experience! He was very entertaining and very joyful the entire time! His tricks were amazing and he was very interactive with everyone at the table! Not to mention the food, it was absolutely amazing and everything tasted so well!

The rooms are old and in places the walls are crumbling. The food is extremely salty. The pools are great as are the activity staff. Most waitstaff are not friendly. Not very clean. Dishes and glasses are gross sometimes. Sked for extra towels, had to reach out again 4 hours later as my towels still had not arrived. Definitely not worth it.

Dreams Jade was ok. Not great but definitely not terrible. We paid for the Preferred Club (PC) and to us it is (was) totally worth it. PC concierge ZULE is fantastic. Anything we needed, she made sure it was handled. CAROLINE & MICHELLE in the PC bar, made the most excellent drinks - we looked forward to visiting w/ them in the evenings before dinner. Pools were decent. The entertainment staff always got the crowd involved & were fun. The swim up bartender at the activities pool (EDUARDO) was awesome. Always ready with a wink, a smile & cold drink that was made very well. EDDER was our pool area server & never missed us when he was making rounds. At the PC pool OMAR was our guy - funny with jokes and the best service. Restaurants were just ok. Buffet was very small and boring. Our favorite restaurants were Mexican, Hibachi (LUIS the +6ft tall chef was incredible) & Italian (ERIK was super attentive & did a great job). The French restaurant serves ala cart breakfast for PC guests. This was a hidden gem. Food was hot and very good. TIMOTEO was our server here for breakfast & transferred to Castaways in the afternoon for lunch. He was fabulous. All my years to Mexico (been travelling to Cancun almost yearly since 1987) the people are what make the experience. I wish I could tag them all because they work so hard & most really do a great job & deserve recognition but these are the names that stood out to us. The sargassum made the beach gross but there is absolutely nothing that can be done about it. The hotel had workers daily trying to keep up with it but forget it. In my opinion the hotel was very clean, the rooms were nice & cleaned/stocked daily, the pool area could have been attended to a bit more there were band aids & wet napkins on the ground. Food was fair. Mixed drinks anywhere other than the PC lounge were not very good. There is a lot for the kids to do & at the end of the day everything was very doable. It is Mexico and you are on vacation. If you want the Ritz then you need to pay for that and stay there. :)