Paradisus Cancun

We have been going to Paradisus since 2017 around 1-2x a year (with a few exceptions, including during the pandemic). I have reviewed the hotel before in terms of the room, amenities, etc., but will skip that part-- the hotel will be closing for an approximately year-long renovation and it would be better to review once again after the facilities have gotten a refresh. What I would really like to review is the primary reason we continue to go back year after year, which is the staff, most especially the staff across the many restaurants on the premises. I have traveled to many places around the world, including numerous all-inclusive resorts throughout the Caribbean. Experiences have varied but never have my family and I felt quite as genuinely welcomed and cared for as we have at Paradisus-Cancun. These they represent the hotel with the utmost professionalism and customer service. They have become such friends that we keep in touch with them on WhatsApp to share life updates, holiday greetings, and simple check-ins to say “hello”. The hospitality we have felt from these individuals goes way beyond it being their job. They not only remember our tastes, preferences, restrictions, but go so far as to help us when sick (having soups and other food brought to our room), make special meals and desserts to accommodate us or just to celebrate our being there, and even bring us gifts and tokens of friendship, which means the world, particularly when done for our young daughter. By doing this and much more, time and again they have shown us that we are not just hotel guests or customers, but family. It is why we return there instead of experimenting elsewhere whenever we want a relaxing vacation away from stress. My husband and I started going there when we were just dating, and since then they have seen us go from dating, to married, to expecting (they took very good care of me while pregnant) to having seen our daughter grow from one visit to the next. During one of our visits, we brought our friends with us (two families with their children) and they felt similarly comfortable with, and well-treated by, our Paradisus friends. The following list of names is not exclusive by any means, but it includes the names of the people who have had the most impact on us and with whom we have developed genuine bonds that go beyond the confines of the hotel and our stays therein. They take pride in their work and, above all, take human connections seriously. Roberto Ortiz Francisco Tello David Guillermo Nacho Ramiro Pech Armando UC Balam Patricia Sanchez Alberto Linares Liliana Garcia Ruben Gomez Hardworking doesn’t begin to accurately describe the work-ethic these people have, but what is even more incredible is the joy and passion with which they show up and how they do everything with a smile on their face and love in their hearts. Thank you to them and all of the wonderful people who have taken such great care of us throughout the years and who have made Paradisus feel like home. We are excited to see the improvements with the facilities, activities, etc., after the renovations, and we look forward to returning, with the sincerest pleas and hopes that the individuals mentioned above be retained-- their presence is what really makes Paradisus, and no number of upgrades or luxury additions will make up for their absence. They are Paradisus-Cancun and their absence would be a terrible loss for the hotel.

Amazing hotel, luxurious rooms, delicious food, reach self-service breakfast, but most of all friendly, helpful, always smiley staff, from concierge, bell boy, cleaner, gardener, entertainer, bartenders- everyone there was always super friendly and customer oriented to fulfill every need. It was exceptional. The hotel is cleverly intertwined with a jungle vibe with wooden pathways leading either to another part of the hotel or to the beach. There is Adult only section for everyone to be able to relax, chill etc, while family friendly part offers a variety things to do of you have children. Top attraction is aqua Park.

I am currently staying at Paradisus, and while the resort itself is absolutely beautiful, my experience with the Kids Club has been very disappointing. I was informed to bring my 8-year-old daughter 10–15 minutes before check-in time if the children would be leaving for another activity or location on the resort. We arrived early, around 5:50 PM (check-in was at 6:00 PM), but I was told that she could not enter because they were only accepting children participating in the show. Her cousins, who were right in front of us, were allowed in, but my daughter was turned away. She was heartbroken and spent the evening in our room crying, not understanding why she couldn’t return to a place she had enjoyed earlier that day. She had been there all day and only needed to leave because the staff were taking their scheduled break from 5:00 to 6:00 PM. When I asked when she could return, I was told 9:30 PM — which caused me to miss my 9:00 PM dinner reservation. There also appears to be inconsistency in the check-in process. When I registered my daughter, I was not asked to present her passport, yet another family member was told her child could not attend without showing one. Additionally, the Kids Club is only available for children up to age 10, leaving limited activities for older kids, which can be challenging for families traveling with children of different ages. Overall, while the resort grounds, rooms, and amenities are stunning, the lack of organization and consistency within the Kids Club was disappointing. For a family-friendly resort, I expected a smoother and more accommodating experience for children. Unfortunately, based on this, I would hesitate to return or recommend Paradisus to other families.

Not really impressed at all. 1- Beach drop to 4-5 ft deep in the first 3 meters. 2- It is hard to find chairs after 9am. 3- Beach chairs can be set in only one position 4- Buffet verity is very low. 5- huge disappointment, No night life, although there suppose to be DJ, but didn’t show up. There is a musician that comes from 8-9 and that is it. 6- No shower to wash your feet from the sand 7- No volleyball Boulders on some parts of the beach that hit you as soon as you walk in. 8- Songs playing at 5-6 in the morning. Don’t know where it’s coming from. 9- Can’t use the facilities after 6pm although our bus pickup is at 8pm.

I understand they're closing for remodeling, so I'm not sure how accurate this review will be soon but I wanted to say that even before the remodel we had a wonderful experience. We booked in the reserve and I'm so glad we did. We were swept up when we got there. Offered drinks and popsicles and escorted to the reserve area. Jose met with us shortly after checking in to talk with us about what we were looking for and booked all of our dinners for the whole trip. We spent a lot of time at the reserve pool, where we were well taken care of. The time of year we were there I guess was a slow time because there were no lines or waits for anything. Not a lot of nightlife. Things wrapped up pretty early, but there were some shows and games and crafts to keep up busy if we were inclined. There are a couple of tables set up in the main area to help book excursions too so you don't have to plan any of that ahead of time or leave. Anything we did set up was just at Aquaworld just across the street. Many things I read people complaining about turned out to be very nitpicky and didn't have any negative effect on our experience.