The Royal Cancun All Suites Resort

The absolute best service ~ jeremias chi, Vincent and manual. The villas and grounds were always spotless . Felt very safe ! The resort is smaller than others but that means less people On the beach and in the pools . The food was delicious and prepared fresh daily! We will be going back for years to come😀

This resort is fantastic! We took our grandchildren and we all had the best time ever. Everything from start to finish was wonderful, and we have no complaints. The staff work so hard to make guest feel welcome. I can't think of anything to complain about. When I read negative reviews I asked myself what they could possibly be talking about. The rooms were pristine, the pools were pristine, the food was delicious, the restaurants were all excellent, the staff was over the top friendly, and I can't imagine anybody complaining about this amazing vacation spot. We just had the best time ever and felt very taken care of from start to finish. Love this place!!!!

As an all-inclusive guest at The Royal Cancún , I was extremely disappointed with my stay. The customer service was terrible — staff were often inattentive, unhelpful, and seemed bothered by simple requests. It never felt like they prioritized my family as guest. I noticed guest without wristbands we’re receiving service faster. It would take about 10 minutes to just get water and the waiters would forget about our table. The food options were also very limited for an all-inclusive resort. The 2 restaurants that were available had little variety, and it quickly became repetitive after a day or two. On top of that, the resort had almost no activities or entertainment, making for long, boring stretches of downtime. Overall, my experience felt nothing like what an all-inclusive stay should be. I never truly felt like an all-inclusive guest, and for the price I paid, I expected far more. Unfortunately, I cannot recommend this resort. The only upside from this trip I took with my family was the beach side bar was very accommodated to my families needs. And if you are a member of the royal resort, I strongly advise staying at their Sister hotel Royal Sands that had better service more options in overall made you feel like you were welcomed.

Still Here – And I Strongly Recommend You Never Come I am currently staying at The Royal Cancun, and I can honestly say this has been one of the worst resort experiences I’ve ever had. From day one, we’ve been met with cold, indifferent service — especially at La Palapa Restaurant, where we were treated without basic respect or courtesy. Staff behavior made us feel like second-class guests. It’s unacceptable, especially considering we’re IHG members who paid for the all-inclusive package. Frankly, it felt less like a vacation and more like an “all-you-can-regret” deal. We also witnessed other guests being treated far better — even though we seemed to have similar packages. The double standard is obvious and frustrating. The only positive in this entire stay has been Carlos, the bartender by the pool. He was professional, friendly, and attentive — a rare bright spot in an otherwise miserable experience. Management should take notes from him. Aside from that, everything else has been subpar, from food to service to hospitality. I will strongly recommend that friends, family, and fellow travelers NEVER stay at this resort. Save your time, money, and peace of mind — go somewhere where guests are treated with the dignity they deserve.

The staff is super nice and helpful. They make you feel at home. The food is great, we got the all inclusive deal they offered. The views are spectacular. The beach is calm and relaxing. The only cons is that their laundry closes so early at 6pm. Other than that it was a great experience. We will definitely come back. Highly recommended.