The Royal Cancun All Suites Resort

We had an amazing time at this resort, the staff was attentive and so friendly, especially Angel at the beach bar. The room was clean and updated, room service was great and extremely meticulous. I only have a few negatives, I wish they had a few more things for toddlers, my son (3) was too young for the kids activity center. Also the noise from the resort next door was extremely loud until late hours, we could barely sleep, not their fault but just something to note. Also, the sister resort was a let down, the toddler water park was closed for repairs and all the chairs at the pool were already reserved so there was nowhere to sit, but this made us very happy that we choose The Royal Cancun. The food was also very good, especially our meals at La Trattoria. We will definitely be back!

A small and laid back resort with attentive staff and better food than at larger resorts. Suites are large for 2, comfortable for 4. Located in a bay, the water is clear, calm and free of seaweed. Highly recommend.

The Royal Cancun is a treasure nestled among the high rises and hustle bustle of Cancun. We love the quieter atmosphere, the intimacy of the place, and meet friends there every year. Highly recommend!

Room was good. Activity staff was great as usual, other staff members as well. The rolling food carts were a nice addition. We heard that the tables by the beach bar were a new dining option for dinner. We checked the menu, and it looked all right. We went to a table about 6:15. We were the only ones there except for a few people having drinks in their swim suits. The only waiter was the bartender who had served us drinks a couple of hours ago. No napkins or silverware was on the table. We asked if this was a restaurant, and the waiter said that it was. We placed our order. It arrived in a while, brought to us by the guy doing the grilling. Still no silverware and napkins, so we asked for them. Then we had to ask for salt and pepper. Finally, we asked for butter for our baked potatos. The waiter left and came back and said that there was no butter. I asked if this was a restaurant and he said "no." We have had a few bad experiences dining at Royal Resorts, but this was the worst ever. It was an embarrassment. We were the only customers while we were there. Here is what I cannot understand. Royal Resorts has been in business for 50 years, Holiday Inn probably far longer than that. In all that time, why can't anyone figure out how to run a restaurant at the resorts with good atmosphere, good service, good food and something that exceeded expectations rather than disappointed? As an owner, we are disgusted with the food scene at our resorts. It once was very good, not spectacular. It has continuously declined since the early years, and the only people who eat there are the all inclusive people because they have to. Please hire someone who can make our restaurants desirable again.

Quiet, relaxing resort with excellent staff starting with the bellman, Reynaldo, on arrival. Rooms and amenities are more than adequate, with all kitchen appliances needed. Villas are cleaned daily and the report grounds are immaculate maintained. However, the living room furniture is very uncomfortable and needs replacement. The convenience store has a lot of groceries and other items, including beer and liquor There are a few pharmacies/drug stores nearby. We do not do the all inclusive as there some outstanding restaurants in the Hotel Zone (i.e.: Puerto Madero and Harry’s) specializing in Italian, seafood and steak. Ubers are available and reasonably priced.