Sandos Cancun Luxury Resort

This post is intended to provide information on what our experience provided and to comment on items that Sandos can control. We are Royal Elite members and I will make a few comments to that as well. We arrived midafternoon on a Saturday, mid-September. The RE check in was quick and we went up to our room on the 6th floor, which was facing North overlooking the Golden Parnassus property, (which appears to be closed for renovation). The room was very spacious with a King bed, good size TV, (not many English channels), and the normal hotel furniture. The bathroom was also large with a single sink and a tub/shower. The bed was firm but very comfortable and we really liked the pillows. The AC worked well so no complaints there. I did realize after a few nights that I could turn off the bright LED light on the AC unit at night. The door to the very small balcony was a challenge to open and probably was time for a replacement. There was no safety lock on the hall door other than the internal dead bolt, which I’m not sure did much. But we never felt unsafe in any way. We never ordered room service. The room was cleaned in the mornings regularly and turn down at night happened a few times early in the week. The drinking water in the room was in glass bottles which is forward thinking, (or back perhaps) as the bottles are recyclable, although it was concerning considering the tile floors if dropped. The beverage service in the afternoon was okay and we asked for specific items and left a few bucks and they provided requested items. What was concerning was the wear and tear on outdoor stairs and walkways around the pools. I did catch the tail end of a lady falling after getting out of the pool…she was okay, but it sounded terrible. This property is very “used” after 3+ decades and needs a lot of repairs, some cosmetic and some for function. There is a new theater area being built on the North side toward the beach. Not sure of any final plans there. The tub in the room is just dangerous getting in and out. One has to step over a 12 inch top to get a foot in the tub. Very weird set up. No fans, anywhere. No ceiling fans or floor fans anywhere. The power went out for 3 hours or so and the building was on backup generator. Some moving air would have been nice during the power outage from backup power. The room was getting warm quick, but fortunately, it came back on about 10 PM that night. I don’t feel being RE does much at this resort. Sure, there a few places close to the pool and on the beach for RE, but it really isn’t much of an adder. I didn’t think service was any better or worse either. I did notice at St. Trop that there was “top shelf” liquor that literally had a Royal Elite sign. We didn’t have alcohol on our trip, so that was only information for us. We had great service one day around the lower pool sitting pool side. When we moved to the RE area, 50 feet away, we did not have good service. We’re not to needy, but it was noticed. There is an RE check-in area where reservations can be made also, but mostly it was so empty, walking up was not an issue. The food was all pretty good; there are just odd things at the ala carte restaurants on the menu. I think for me, the bottom line is always the question, “would I come back here?” If the price were right, sure. I would probably not go in September, as the population was down which has its upside, but we like to meet people and the population being down was noticeable.

Tony and Captain Adan were the best servers ever!!! Great experience over all, very professional and amazing service. Thank you to all the amazing staff for a great vacation

Karla Paula Juan Daniel from entertainment team Beautiful energy and entertainment Come and enjoy they are very talented

Tony, Gabriel, and Capitan Adam are fantastic!! We just got here and they are taking great care of us! It’s going be a fun week!!💜

Fantastic service! With great personalities. Tony was the best. Very attentive and willing to Spanglish together. Thank you!