Secrets Aura Cozumel

Overall a great experience! We couldn't have asked for a better room!! Would highly recommend. Just do a little research on the place to make sure its exactly what u want. We were looking for romance an thats exactly what we got!! It was a much need vacation for us!!

The food is very good, it's a great dive destination. But the rooms we stayed at in Secrets needed renovated badly. Lots of maintenance issues. And the tier system of preferred or not makes getting breakfast and lunch very limited alot. Roof leaked, no hot water, not 1 fridge out of 3 rooms worked. Staff is holding this place together. They are amazing.

We were looking so forward to coming to this hotel. We were at first directed to a room that was under a stairwell. It was fine at first until the loud music started at 11 PM and continued, but then we discovered that there was no cold water. They suggested that we just shower with hot water, but we could not even flush the toilet so they moved us to another room at the back of the facility. We were informed the next day that we would be relocated to another room yet again this room was actually quite nice, but we received no compensation for the inconvenience at all . Also, we had paid for a waterfront room. Then, upon checking out, we saw that another guest had fallen on the stairs and they made no effort to help that person at all. They just stood there and gawked at them. . I made a request through Chase travel to see if I could get any type of refund and they contacted the hotel and it was denied.. I’m not used to this level of service at a hotel. It was really sad. I would never recommend anyone to go there. My husband and I were looking forward to a nice weekend getaway but it was exhausting and I feel so bad that I had to leave this review .

Great location on the beach. Friendly staff. Went in off season so some of restaurants not open. We loved the Bordeaux restaurant. The waiters, Yun, Alejandro Gain and Hostess, Diana were very sweet and worked hard. Recommend they keep pool cleaner near the Bordeaux. The others seem very clean, but this one has a lot of stuff floating in it. Great Honeymoon though.

The overall experience at this hotel was extremely disappointing. The hotel is outdated and has the old appearance. The food quality is average. The service is slow and non-responsive at times. The gave us the wrong room and it took 2 days to get resolved. They limit you on snack and drinks you can have even though it is an all inclusive place. We will not visit this place again and recommend you try another location. They are associated with Dreams and we tried both location with the same results.