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Escape into luxury at Secrets® Aura Cozumel. Ideally located in one of the most recognized tropical locales in Mexico, this Cozumel all-inclusive, adults-only resort boasts beautiful white-sand beaches, coral reefs and calm ocean waters - making it a haven for scuba diving, golf and ancient Mayan exploration. With the charm of a coastal getaway, Secrets Aura Cozumel Resort & Spa offers an intimate island escape with a world-class spa, on-site PADI dive center and pier for recreation, alone time or getting married underwater - all complete with our signature Unlimited-Luxury® experience.
Secrets Aura Cozumel
Carretera Costera Sur KM. 12.9
Cozumel, Mexico
77600
Nearest Airport: CZM
Love this resort remember it is old and a bit outdated but the location and the staff keep me coming back. Food is ok but the beach and pools are amazing. Remember this resort is not a 5 Star Secrets but it is a wonderful resort to spend a week at!
Sherpa25159344088
DO NOT BOOK! I was extremely disappointed with our entire experience. Upon arrival, we were immediately pressured into attending a breakfast presentation intended to persuade us to extend our stay or book at the sister property. The conversation was pushy, lasted over 30 minutes, and took place when all we wanted was to settle in after a long day of travel. The first room we were assigned was unacceptable everything felt damp, including the sheets, towels, and even the toilet paper. The room smelled musty, the tub didn’t hold water, the jets didn’t work, and there was rust on all the drains. We even found hair in the tub. When we requested to be moved, we were told there were no other rooms available, even though the resort appeared far from full. To make matters worse, we were awakened at 4 a.m. by water pouring from the ceiling into our bathroom, which we had to clean up ourselves. On top of that, nightly entertainment took place directly outside our door, making it impossible to relax or even hear the television from 9 p.m. onward. The dining options were also very disappointing. The restaurants frequently ran out of food, offered extremely limited menus, and were not open daily as advertised. It seemed as though the restaurants and staff rotated operation days. On one occasion, I even found unidentified items in my food. Room service was the best option daily. Additionally, there were roaches in the public restrooms. We had booked a spa treatment hoping to unwind, but instead we were subjected to the constant noise of nearby construction, drilling and backup sirens, which made relaxation impossible. We chose this resort for our honeymoon, expecting a relaxing and romantic experience, but it turned out to be one of the most stressful trips we’ve ever had. I ultimately had to insist on speaking with management and demand, beg, and plead to be moved to another room. Otherwise, we were prepared to change our flights and leave less than 24 hours after arriving. I will be contacting Hyatt directly regarding this experience, as we have photos to document everything. This was meant to be a once-in-a-lifetime trip, but it ended up being anything but memorable for the right reasons.
Nik D
This is a resort that is NOT above a 2.5 star rating. If you are a foodie, stay away. Food quality and flavor is not there. They claim 8 restaurants but only have 2 at a time open with menus that are the same things. The Sushi place does not have fresh raw fish, only Lox for salmon and a spicey tuna. California roll is cream cheese and rice wrapped in seaweed. They have a lot of very nice people working there, like Rosanna at the buffet. The buffet looks like it is running out of food so they stretch out the items by placing them on big plates to fill up space. The ham is a processed paste, looks like a pink bologna. They have a whole lot of cream cheese all over the place. Was a big disappointment for our 48th wedding anniversary. The beach was beautiful but rocky to get into the water, you need enter and then once you can lay down just float out and enjoy the water. Pools are needing a good cleaning, black algae. The water slides do not have enough water flow for you to slide down, you have to scoot down all the way. The pool that has the iguanas that are 2-4 feet long poop like dogs and they don't do much clean up, they just scoop and smear. We have memories but just the wrong ones.
pat m
The room itself (1026) was nice - but the hall outside was dank and wet - with what looked like mold growing on the walls. The hotel was less than half full - so why they put us in that area was beyond me. The water at the beach is clear and beautiful - but accessing that water is difficult. Not the hotel’s fault - but the beach base is coral - and slippery with uneven surfaces. We never got in or out without stumbling - and if I were frail I would be very concerned about breaking a hip slipping on the coral. We are beach people - so we didn’t use the pool. But because we are beach people - we wouldn’t go back. And we go to many all inclusives because we live in Playa del Carmen and we do frequent trips to local AI’s - but this was by far the worst we have visited - but clearly not the least expensive.
Live4FunInMex - Trenton, New Jersey
Great time spent with our family. Paola and Temo are wonderful event coordinators. We love to get involved and meet new people!
Eliot K - Haughton, Louisiana
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Truly a five star place - the resort never seemed crowded and maintained a quiet vibe. The food was outstanding at every meal. I would recommend this resort to anyone at any time without blinking. We will definitely return to this resort.
-M. Pearson