Nanuku Resort

In general nice resort, but it's not delivering a premium experience which would you expect considering the price point of the hotel. It looks mostly nice and if you don't mind our critiques, you might have a good experience anyway. Usually I would credit 3/5, but the price was way to high for what is delivered so I deduct one point to the final 2/5. Arrival: I asked by email about getting cash at the hotel because several ATMs didn't provide cash when using Amex credit cards. The next day (way too late) I got the response I can get cash at an ATM nearby the hotel. I explained in my email that ATMs didn't work for me. Why do you recommend using an ATM?It's no problem that most of the staff finished work late in the evening when we arrived. But don't announce a room mommy who will contact us the next day when there is none. We appreciate the nice welcome amenity, but I told upfront that my wife is pregnant and therefore alkohol doesn't make sense. So it feels like a lack of attention to details to find alkohol as part of the welcome amenity. General service: We asked for 2 towels around 6pm as there were none. The employee left for a coiple of minutes and came back without towels, telling us to wait he will look for it. After a couple of minutes he came back again without towels and told us to wait a little longer he will get us some from the laundry. He didn't ever show up again. After 20 minutes we asked the next employee abotu towels and after another couple minutes we finally got some. It felt very weird to stand 25 minutes next to the pool and just wait. Why is staff passing empty bottles at the beach without caring about it? Why do I (a guest) have to pick it up and trash it? General condition: Lots of dirty cushions on the daybeds. Dirty cushions on the balkony, shabby exterior in front of the room. Ropes in the gym are damaged and therfore useless; too hot and humid in gym due to no windows (only wooden planks), 2 of 4 A/Cs not working Roofs are optically in a very poor condition. Restaurant: Ordered 2 omeletts, one of which without onions. Both came with onions. Next day we ordered it again (this time without any restrictions), both had no onions.Breakfast very limited. Expensive additional items on the menu. Breakfast feels very American (and that's not a compliment) and disappointing when you are used to Europe or Asia. Breakfast quality is good, food quality in the restaurant was okay (not fitting to the price point). Activities: I think the snorkeling tour was advertised with 2h but was only 80 minutes in the end. Thats no problem but don't advertise it wrongly. The guys conducting the snorkeling tour were apparently the only ones in the resort not knowing about it so we had to wait 15 minutes at the booth until everything was figured out. Boat contained lots of garbage. Didn't feel very premium. Check-out: 3.5% additionial charge for credit card payment is ridiculuos. Never had that before at an international hotel. I pay with a Hilton credit card and have disadvantages by doing so when paying at a Hilton property?

Nanuku is an elegant, serene retreat that delivers a true sense of understated luxury. The property is stunning, with beautifully designed spaces, a peaceful atmosphere, and a level of privacy that makes it easy to fully unwind. Service throughout the stay was warm and thoughtful, with a genuine emphasis on making guests feel cared for without ever feeling intrusive. The resort encourages you to slow down, disconnect, and enjoy the surroundings — and it succeeds beautifully. Wifi is throughout the property for personal use, the televisions have a few apps for streaming however no live televsion in the homes. While Nanuku clearly prioritizes tranquility over technology, a few modern touches would make the experience even more seamless. Still, these are small details in an otherwise exceptional stay. For travelers seeking a refined, relaxed, and intimate luxury experience, Nanuku is a wonderful choice. It comes very close to perfection, and I would absolutely return.

The people are amazing and the villa was beautiful. Unfortunately, the food and drinks were below average. Fitness center had AC issues the entire week. The resort is very beautiful and remote. If you are looking for a peaceful place and do not care about the food/drinks/amenity quality - then I’d recommend. If those details are important, pick a different place.

Just a Fantastic trip to Nanuku. We went as a family (2 adults, 3 kids age 6-11) for 10days. It was a magical, welcoming, adventurous and relaxing time at the resort. We'd go back in a heartbeat. The staff and Bula spirit made our stay so special. We were greeted "bula" by all staff members (from landscapers to the day/night manager). The staff knew all our names and picked up quickly on our preferences (the pastry lady putting out extra banana bread for the kids; Housekeepers keeping extra water in the refrigerator, etc). We enjoyed watching the traditions (singing on Sunday), welcome and torch lighting ceremonies. We very much appreciated the special beach goodbye with the Kid's Club buddies and the departure singing with the staff - we all got tearful. It's a small boutique resort with emphasis on natural plants, open air common spaces with an onsite farm (bring in tomatoes, eggplant, chilis and coconuts). The soft-sand beach has ample space for lounging and playing sports. There are small waves; especially in the morning, the water was very calm (and easy to do standup paddle boarding). We stayed in a 2bedroom (2.5 bath) garden villa - it was spacious and modern with great air-conditioning and fans. The personal pool was a great size for kids' play and lounging. There is a full kitchen with medium sized fridge/freezer, a dishwasher, and a washer-dryer combo. The resort supplied dishwasher soaps and washer soaps. The villa was cleaned twice a day and was picked up every time. The housekeepers placed a small mattress in a small hideaway closet (sorta Harry Potter-like) under the stairs (after asking); the kids would hideout/play and fight over sleeping in it. The Kid's Club and buddy/nanny team made the trip especially safe, exciting and fun for the kids. The kids are each paired up with a personal buddy or nanny for the whole stay. They can participate in scheduled group activities (with the other kids) or have their own adventures at the resort with their buddies or a Kid's Club team member. The kids would run off to the club from breakfast and would drop themselves off/be escorted back by a buddy in the evening. They never wanted to come back to the villa. Highlights from their adventures included biking, kayaking the river, mango and coconut gathering, crab/frog hunting, pool games with other kids and buddies, building a beach hut, and creating their own bamboo swords and tie-dye shirts. The buddies would come with us on our excursions at the resort - so we'd have an extra set of hands. During the Nanuku Island Adventure - the buddies played hermit crab racing/built sand forts with the kids while shooing my husband and I off for a swim and quiet walk. Every evening, the kids loved dressing up with their buddies and the resort warriors to blow the conch shell and play the drums while lighting the fire torches. The resort is gated and we felt secure with the kids exploring the resort; the older ones check in and out of the kids club on their own. But there was always a buddy/nanny with the youngest. The other staff members were also watching out for the kids (front desk, housekeepers) - and we would get updates on their location and activities. Kids were so entertained - there were no requests for tech/TV time the whole stay! Nanuku is located ~3hour drive from Nadi. We rented a car, so saw some sites (Hot/mud Springs, Garden of the Sleeping Giant, Hindu temple in Nadi) prior to arriving at the hotel. Otherwise, I think it's far to do any Nadi or Denarau Island excursions. True Market (a supermarket, with food court with pizza and good Korean food), pharmacy, and bank-ATM is a few miles away. Sigatoka is about ~1hour west to see sand dunes, waterfall and Suva is ~1hour east for museum, markets and had a fantastic dinner at Tikos. There are lots of free activities throughout the day at the resort. The gym is decently equipped (free weights, multi-weight system, treadmills). Wifi had good strength and was available in villa and main hotel area/pool. Was able to video conference and VoIP. We did River Tubing excursion (a fantastic adventure), 1/2 day Nanuku Island excursion (magical for kids and adults), and Mangrove Crabbing (more fun that expected and a little rustic with cooking over a fire at the resort). There's small reef/coral/seaweed area just feet away from the beach at the resort with good variety of fish and sea life (blue starfish!). Follow the reef westwards to get out of the seaweed and more of the coral. The one-mile snokel excursion was fantastic for the adults, but not for the kids due to stinging small jellyfish/sea lice. (They got out of the water immediately and refused to get back in). The mosquitos are very aggressive. The resort leaves out (a wonderful smelling and natural citronella based) insect repellent in the common areas and in your villa. But I would suggest bringing some of your own if you need something more lasting/stronger.

We went for our honeymoon (1 one week) and it was the best possible choice we could have made. Everyone makes you feel so special from check-in to check-out. The cultural and general activities daily are amazing and especially their private island which I’d highly recommend. We’ll be back