Impression Isla Mujeres by Secrets

Guplman was the best at the pool and beach area always the first to greet and take care of us right away everyday on our stay and made sure we were satisfied before we left for the day if you see him I recommend him👍🏼

We had a great time at Impressions Isla Mujeres. 5 things keeping this from being a 5-star review. (1) Butler service was subpar. One of our butlers was great. The other never bothered to find us to introduce herself, was not very response/attentive to WhatsApp messages, and overall was not very helpful. (2) A lot of people tout the food. We found it to be above average, but not entirely certain it's worth the extra Impressions price tag. As always, the teppanyaki table was the best experience. Spezia is the crown jewel restaurant, but we found it to be very noisy with outside guests (folks not staying at the resort). This diminished the dining experience quite a bit. (3) Water slide was not functional during our stay. (4) Resort is lacking quality entertainment. We had to find entertainment staff to "reserve" our participation in different events. Variety of events was lackluster; although, I do highly recommend the Island Biking Tour. (5) Spa was great (couples massage), but definitely overpriced compared to other resorts. After oils and tips, an 80-minutes couples massage was north of $700 USD. Would recommend if you want a very low-key, low-energy trip. A very beautiful resort with mostly great service and quality food options. You can obviously find something to complain about any resort. Nothing above kept us from enjoying our trip, though.

This was our first time staying at the Secrets Resort in Mexico Isa Mujeres, and I honestly can’t say enough good things, it exceeded every expectation. From the moment we arrived on July 11th, Julio Gonzalez made sure we received top-tier service, setting the tone for an unforgettable stay. Our concierge, Demi, greeted us each day with a warm smile and genuine care, always checking to see if we needed anything. Karen and Silvia, who serviced our room, added those special little touches that made us feel pampered and appreciated. Every staff member we encountered went above and beyond to make us feel like VIPs. The hospitality was not only flawless—it was heartfelt. This is how we like to travel. Thank you to everyone who made our stay wonderful. If I could give them seven stars, I would. This resort has set the gold standard for what hospitality should be. My husband and I are beyond thrilled we chose Secrets for our getaway. We’re already planning our return!

Where to begin...the entire vacation was an absolute dream. Everyone was so friendly and helpful and went out of our way to make our stay memorable and amazing. The food was delicious. There was a perfect balance of relaxation and entertainment. The resort itself was gorgeous: we could tell each element was carefully thought out, from the grand archways in the main lobby down to the style of the plates used in the restaurants. The rooms were immaculate: lots of pillow choices, rainfall shower heads, and a well-stocked fridge. The beach area was kept clean of seaweed, and the design of the docks kept the ocean water clear for swimming and snorkeling. We loved the variety of activities offered: everything from candle making to kayaking. Thanks to April and the other sweet lady (I can't remember her name!) for making the activities fun and engaging. Our favorite activities were macrame, the bike tour, and the cocktail class! We want to give a special shout out to our butlers, Ritik and Edgar. They did a phenomenal job taking care of us while we were there. They were extremely helpful in managing our reservations and checked in with us throughout the day to make sure we had everything we needed. Overall, this resort exceeded our expectations, especially for an all-inclusive. We can't wait to go back!

The resort is really beautiful and the staff is amazing. The food is good for the most part and the service was amazing. It has several pools and a beachfront area that allows you to have a variety of places to relax throughout the day. The entertainment at night is wonderful as well. They did a great job of providing multiple themed events every night.