Sonesta Ocean Point Resort

Our experience was just amazing when we arrived they gave us cold wash cloths that smelled like eucalyptus and it was so refreshing. Once we walked through the resort doors we were greeted with a delicious welcome drink. Everyone was very polite and welcoming. Our rooms were not ready so we were told that we could enjoy the restaurants and or pool area. My husband and I had the suite that included the Butler service and they really did an excellent job of surprising me with birthday balloons and decorations for my 60th. Our Butlers were Ranjeet and Vigillo. They were both very attentive and on top of everything including reserving a cabana for us each day of our stay. The housekeeping staff were very friendly and made sure that our suite was fresh and clean every time we came back to the suite. I highly recommend SONESTA OCEAN POINT SINT MAARTEN.

A wonderful resort, great amenities, and even better people! Suddeen from seascape pool bar was a wonderful person and provided the best service & company. Jonathan from Azul also provided amazing service and was truly the happiest person we ever met! Amazing people to add to an amazing trip we had

After a direct flight from Southwest BWI airport, landed 4.5 hours later. The location of the hotel is less than 10 minutes from the airport. The airport taxis are convenient to catch and are mostly 10 person vans where the drivers are very familiar with the hotel and only charged us 10 for both. The arrival at the hotel was not a grand welcoming as we have seen at other brands, however it was only a few minutes before a front lobby person gave us instructions to stand and wait for the cart to take us to our building. We had a nicer welcoming once we arrived in the lobby of our building with welcome drinks and a brief wait to be checked in at the counter. I found it surprising that there were only 2 check-in desks but we did not have to wait. We were also surprised it was not air conditioned compared to the family side of the resort which had air conditioned lobby. We had a jr suite which was a nice room with a beautiful extra large bathroom with shower and double sinks. We immediately noticed it had an obstructed view on the third floor but you could see the ocean and pool at an angle. That was the biggest disappointment of the room and we asked to be moved, but the other options available were standard size rooms so we stayed in our Jr. suite. Overall, we had a pleasant experience. The people were generally friendly. We did experience some of what other reviewers have said about perceived attitudes, but I chalked it up to culture differences and expectations. I agree a little more training for interaction with guests would be desired. Many other reviewers have complained about the food, but we enjoyed the food on the adult side of the resort. We did try a couple of restaurants on the family side and they are not intended to be fine dining but to appeal to families. The family buffet was good given that perspective and allows for lots of choices and similar to what you would find large buffets. The Azul is the best restaurant if you enjoy finer dining and don’t mind wearing better clothes than what you wore at the pool. They serve breakfast lunch and dinner with also a breakfast buffet. I ordered eggs Benedict off the menu but everything is also available at the buffet. The Views at the Azul restaurant can’t be beat. It’s about the service, scenery, and the added experience of seeing the planes close up while you dine. While they have music at the poolside and some activities (i.e. karaoke), this is not the resort if you are looking to “turn up”. We were the only people in the fabulous sky lounges on a couple nights. There are no big shows, dancing clubs or entertainment in the evenings. There were some mishaps with likely newer people still needing training but overall solid 4 start experience at the resort.

We visited from April 13 to April 19 Short Overview Best food we’ve ever had at a resort, hands down. Like the late night options at the Sports Bar. Azul’s menu changes daily which provides lots of options. Drinks are good and many bars to choose from as well. Room service wasn’t slow and the pizza to our room was great. Housekeeping also might be the best we’ve ever experienced. The room wasn’t bad, but we did have a few issues with air conditioning and water pressure but the management made up for it. Details Checkin - quick, super quick. We landed at 1:30pm, arrived at the resort at about 2pm, and were in our room by 2:30pm. Room It’s a standard room, housekeeping has been amazing, but had a few issues with A/C and water pressure, but everything was fixed my maintenance. Pools The Edge Pool - our favor pool from our trip in 2019. The first three days there was zero drink service. We had to walk up to the Azul bar to get drinks, which is a walk. I brought this up to management at the management cocktail hour and every day since, we’ve had drink service. Seascape Pool - this is the pool on the adults only side with a swim up bar. Very good pool. Omar and Bethanie were great bartenders at the swim up bar. Restaurants - food is excellent at all restaurants. Really the star of this resort is Azul. Service at the restaurants has been more miss than hit. Seems like a lot of the staff is either new or just not very happy. Cantina Paradiso (Mexican) - very good tacos Azul - by and far the best resort restaurant we’ve ever encountered. menu changed daily, always great food with flavor. Something as simple as cream of mushroom soup was super flavorful. Braised short ribs, braised lamb shank were my favorites. Portofino (Italian) - lamb chops were delicious, service here was really good. Jing - very good Japanese food. Shot out to our favorite bartender Mahendra at the sports bar. This is the bar on the outside of plaza of the resort but is part of the all inclusive (the resort should do more to discuss this bar because half of those staying here know anything about it). He was always fun to talk to and made sure we were happy. Definitely the best bartender here. Another shout out for Carlos. Seemed to be working everywhere bartending and supporting multiple bars.

The food was ok, mostly disappointing. Employees attitudes leave a lot to be desired. Front desk ladies were great, the bell hop was great, Carrick at the bar was amazing, anmd Marie making wings by the adult pool was also lovely. Everyone else was almost rude, annoyed to be working it seemed. Specially Sheryl at the adult only pool, she was particularly harsh in her attitude. Would not give me the brand i asked for and insisted the off label brand was the same. She was annoyed with me every time I asked for a drink even though we tipped very well. The other guests that were African American received smiles and laughter. Has me thinking Sheryl doesn’t like white people, because another guest told me she also felt Sheryl didn’t like her. As far as the resort itself it was nice enough. Our bathroom has mold in the shower ceiling. It definitely was not worth the almost $1000 a night we paid.