Zoetry Marigot Bay St. Lucia

From the moment we arrived at Zoëtry Marigot Bay, we were wrapped in warmth, elegance, and seamless hospitality. The arrival experience was flawless—welcoming smiles, refreshing drinks, and a breathtaking view of the bay that instantly set the tone for what would be an extraordinary stay. We were celebrating a double birthday—my husband’s and my son’s—and the incredible team, led by the phenomenal Ms. Livia Napoleon, went above and beyond to make it unforgettable. From personalized touches to surprise moments, they made us feel like royalty in more ways than one. Their attention to detail and genuine care turned our celebration into a cherished memory. Our room was immaculate—elegantly decorated with thoughtful details and a serene ambiance that made it feel like a private sanctuary. The décor was both luxurious and inviting, with stunning views that made every morning feel like a dream. And the food—oh, the food! Every meal was a culinary journey. From fresh local flavors to gourmet international dishes, the chefs at Zoëtry delivered excellence on every plate. Dining here was not just a meal, it was an experience—beautifully presented, bursting with flavor, and served with grace. To the entire team at Zoëtry Marigot Bay, thank you for making our family celebration so special. And to Ms. Livia Napoleon—your leadership, warmth, and magic touch made all the difference. We left with full hearts and unforgettable memories. We can’t wait to return!

Limited food selection, not many excursions and no elevators. You have to walk up several stairs. I was put in the wrong room due to availability. I didn’t get in the right room until two days before I left. My expectations were not meet for the amount of money that I paid.

Had dinner at 1461, Rasheeda was our server she made sure we had an exceptional time and everything was to our liking. And renata & Kevin was always so helpful throughout breakfast and lunch

For my very first time Ii should say everything was really good from the staffs too the drinks & eats. Also Ii would love too say Ii really really really appreciated Rashida’s & Renata’s service they’re so sweet they were making sure we’re good and enjoying our meals during our stay. Ii look forward to coming back.

This was supposed to be a special trip to celebrate our anniversary, but it ended up being one of the most disappointing experiences we've ever had. I had been in contact with the hotel for over a month prior to our stay. They confirmed all our requests and assured us that everything would be handled. But when we arrived, it was clear that none of it mattered. Everything fell apart, and to be honest — I don’t even care about the reasons anymore. We’re just done. The room was absolutely filthy. There were greasy handprints on the walls, mysterious stains on the floor, and a general sense that no real cleaning had been done. As a test, we purposely left some debris on the floor — and it was still there the next day. All housekeeping seemed to do was make the bed. For a hotel that presents itself as high-end, this was unacceptable. My wife is pregnant, and we have strict dietary needs. When I spoke to the hotel in advance, they reassured me they would accommodate us. That turned out to be a complete lie. Not only were our needs ignored, but we were treated like we were asking for too much. Eventually, we gave up trying and cut our trip short. The staff — especially someone named Claire — were extremely rude and dismissive. Simple requests were met with attitude and resistance. We waited hours for food that was flavorless and barely edible. Their restaurant menu was shockingly limited, and despite the hotel’s beautiful photos online, the reality was the exact opposite. This place is a masterclass in false advertising. It ruined a trip we had been looking forward to for months. We feel like we wasted our time, our money, and our energy. We’ll never come back here — and we strongly advise others to stay far away.