Hyatt Zilara Rose Hall

I chose this resort primarily based on the property. This was our first time with all inclusive so we really wanted our money’s worth and never left the grounds during our stay. Overall the property is absolutely gorgeous and the amenities are well organized and readily available. I found posted reviews very helpful. One big caveat to this review is that we gambled on hurricane season and won. The resort was EMPTY and we had the grounds to ourselves. Therefore customer service was excellent as they had less guests. We had a swim up room- agree with reviews as to the mildew smell. But honestly you only noticed it upon entering and it never bothered us. Having the swim up room was excellent for flexibility - swimming at any hour, semi private, don’t need to pack a bag to ‘hang by the pool’, etc. It got a little busier on the weekend- many groups all sharing one of the guests pool access. Also room was clearly worn. Lots of scuffs on every surface, shampoo bottles with worn labels, wall art looked like many people had hit their head on it. But in general we didn’t regret it. The food was not bad but I was often disappointed by the pre-made quality. The buffet had the same things every time we went and looked as if it had been sitting for hours. Especially breakfast where waffles are kept in a humid warmer so they are basically a wet sponge. It could be because there were less people so there was less food turnover, but it was not enjoyable. Otherwise food was pretty good, especially dinner only restaurants, just limited. Calypso had at least 3 things unavailable on a menu of 10 choices. Worst of all the restaurants by far. I was looking forward to the spa. My service was phenomenal - best facial of my life. The facilities were depressing. Cold plunge had a gross film on top (no one using or cleaning it,) shower I used to rinse didn’t drain, and one of the three bathrooms had no handle -just a lock. Because it’s so humid, the doors stick. I had to actually ask an attendant to help me get out. But again amazing service so it was a wash. In general the place was so beautiful and service so good I would consider returning soon. However, not sure how some of the issues would vibe when the place is packed.

Great resort to visit, you are able to be in the family side if you have kids or not and enjoy the adult side without kids. Adult side is great vibes and great for partying. All the food is great with different options, and they actually serve authentic Jamaican food every day. The entertainment is great, and you will not be bored. They ensure to have events almost every night. The resort is clean and kept well.

Clean nice hotel would visit here again. The pool area and beach were beautiful, However, small children may not have many menu options.

Our overall experience was excellent. The food was great. The staff was always friendly and professional. Our room was ready upon our arrival and the activities during the day and entertainment at night was great too.

Great overall experience. Plenty of restaurants and activities to chose from. Relaxing getaway. Pool beds were always available, and the pool bars were fun. Enjoyed being able to go to Zillara (adults only section) for dinner and other activities.