Sandals Montego Bay

To me this is by far one of the best resorts I have ever stayed at and the best so far in Jamaica. The room was flawless and the entertainment was excellent. I would love to go again but I will be trying the Dunns River resort next.

I booked a 4-night stay at Sandals Montego Bay expecting a luxury resort experience, but my stay was cut short after just one night due to unsafe conditions, discriminatory treatment, and a failure to deliver on what was promised. From the moment we arrived, the property felt dated, poorly maintained, and far below the standard shown online. At check-in, staff repeatedly and uncomfortably asked if my travel companion and I were “on a work trip,” making it clear they were questioning why two women were sharing a room. This was our first indication of the resort’s unwelcoming attitude toward same-sex couples. This “couples-only” policy was never disclosed at the time of booking, and the environment quickly became hostile and uncomfortable. The room we were given was not the Caribbean Deluxe category with pool and garden views that we booked. Instead, it overlooked the back of a restaurant (including trash bins and storage areas), and we found a cockroach in the bathroom—likely due to the room’s proximity to the kitchen. When we immediately raised the issue with the front desk and requested to be moved to the room type we paid for, we were passed between staff members and told that only the reservations department could help—yet no one from that team was available. No one made any attempt to resolve the problem. That evening, the discrimination continued. At dinner, despite the restaurant being far from full, we were seated in the back, away from other guests, and deliberately skipped over for the “couples photo” being offered to every other table. This treatment was blatant and alienating. The next morning, we checked out at 9:00 a.m., forfeiting the remaining 3 nights of our prepaid stay because the experience was incompatible with what we booked and what was advertised. Despite clearly explaining our concerns and leaving early, Sandals refused to provide any refund for the unused portion of our stay. This was one of the most disappointing and uncomfortable travel experiences I’ve ever had. I cannot recommend Sandals Montego Bay to anyone, particularly LGBTQ+ travelers, and I strongly advise potential guests to be aware that the resort’s online presentation does not match the reality on site.

This was our 9th Sandals Jamaica vacation but first at Montego Bay. We can’t say enough nice things. We arrived on an early flight and were at the resort by 07:50 am. We did have a butler room. Cassandra was our perfect butler. She put us poolside in a pool bed since we were early. We had breakfast and by 10:30 we were upgraded and our room was ready. They put us in a Beachfront Butler Villa (OBV). This was a one level upgrade (already in a butler room). This room was next to the Jerk Shack and the smaller party pool. The resort has 2 pools. The larger one is not impressive. The smaller one has the swim up bar and is the party pool. If you like pools you will be disappointed. However, the ocean is fantastic. Best beach we have had in Jamaica. Water was perfect. The restaurants were great. Room service for breakfast was perfect. We had no real complaints. I will say that our Butler Cassandra stole the show. She has a great personality. She was attentive, friendly and took care of us like family. We have been disappointed in the past with butler service but Cassandra was the best. After visiting Royal Caribbean twice, south Coast three times, Negril twice and Dunns River once, we have to say that Montego Bay is our newest favorite. Enjoy the planes, the water, the amenities, and the food. You will not be disappointed.

Just home from a great 10 day stay at Sandals, Montego Bay. Food was wonderful especially Butches and Bayside. Every member of staff was happy, friendly and helpful. Big shout out to the Entertainment Team who work so hard Interacting with everyone. Shania is a credit to your team, she is so friendly, polite, lovely to chat too, always smiling mingling with everyone and has a fantastic personality. Wishing you lots of luck for the future Shania you have so much going for you. Leroy from swim up pool bar and beach bar and a lovely lady from bar next to Dinos were LOVELY JUBBLY always going out their way to chat and laugh with us. Looking forward to our next Sandals vacation. Lorraine and Paul from UK

The diddles are back from 9 nights in mobay. Wow, one of the best resorts we have visited. Food is very good and the staff are excellent. We stayed in a millionaire butler suite at the end of the resort. The roo. It is a few steps from the beach and amazing. Our butlers were great and sorted out a shady spot for us with a cooler, brought us snacks and generally just looked after us. Amazing drinks and food. Went to butch's twice at night as it was that good. The resort was spotless and the staff do a great job of keeping it thst way. We were a little worried about the plane noise but it did not bother us at all. We went to royal caribbean one night and thought the noise was more intrusive there Final.shout out to sean and the entertainment team. The energy those guys bring is off the charts. We'll see you again mobay. Peace and love