Sandals Royal Caribbean

One of the best vacations wife and I have been on. We opted for the butler experience. Paul and Demetra were amazing. They both were extremely fun. I think because of the both of them it made the experience of this vacation top notch. Highly recommend

This trip want bad quickly in the Montego Bay airport. We had purchased the Club Mo-Bay airport experience thru Sandals for both arrival and departure. Upon arrival they did not have a reservation for us and it was very stressful trying to figure out what happened, which took over an hour. We did reserve a private car transfer, thank goodness as I was in no mood to be on a crowded transfer bus at that point. American Airlines managed to break off the handle on our suitcase which as made many international and domestic trips over the past 8/9 years without incident. So upon arrival we were sent to the club lounge and then escorted around the property and to our room by our butler. Our butlers for this trip were Andre (Bossi) and JP. Our room was nice, but dated, bed was comfortable but shower was so-so and toilet didn't flush well. Housekeeping was spotty at best, didn't always come and we didn't get our requested drinks. We were on the 3rd floor in a Crystal Lagoon Honeymoon Penthouse Oceanview One Bedroom Butler Suite - PH which overlooked the main pool and ocean in the distance. It was a corner room and had a large balcony with outdoor couch and dinning set. We arrived on Saturday and by Sunday I was out of my mind from the obnoxious music coming from the pool. I went and requested a room change and was helped by the hotel manage on duty. We talked later with our Butler Bossi and he convinced me we shouldn't move, that it would get better. I didn't want to move as the room they were offering was nice, but at the very back of the property and we liked what we had (comfortable bed, large balcony and semi-Oceanview close to the beach). Thank goodness come Monday the madness at the pool subsided and quieted down for the rest of the week. We were treated to reserved beach loungers under a palapa each day along with a cooler filled with drinks we requested. Bossi also made sure we had full drinks and full bellies when needed. I was not impressed with the restaurants or the food, best meal was the breakfast we had delivered to the room each morning after we discovered we could do that about 3 days in. We did go over to the Montego Bay property twice to eat, once at Tokyo Joe's (was ok) and once at Butch's (which coming from Texas was a let down). The beach is small and if you get out to far (close to the ropes) the local vendors will try to engage you. We will not be booking the Club Mo-Bay thru Sandals, but directly, and you do need it as the Montego Bay airport is a nightmare! We would possibly consider going back should the price be right, but probably not without a Butler and would request Bossi.

We are back 10 days and are missing this place. Had a new Skypool suite in Balmoral which was incredible. Our butlers Rayo and Cooper were awesome. Always checking on us and giving us surprises. Thanks guys! Food awesome, especially the French. Loved breakfast every morning with champagne at Bombay. Michelle was fun. Chris and Andre at Mariners made our drinks and time there fun. Loved meeting the lovely GM Dawn who was gracious and welcoming. We would definitely return....thanks to all for a memorable week!

I love this Sandals location. The people are wonderful to include the Club lounge, Bartenders, Servers, Restaurants and boat Captains. Kadeem (Manager) deserves a special shout out for her kindness and going above and beyond to help with our reservation request and Nikoy ( Boat Captain) for going above and beyond to help with our disabled guest. Many Thanks.. Private Beach is so nice. The best best for rejuvenating.

We stayed at Dunn's River for 3 nights and then Montego Bay for 3 nights which we then took a day to spend at Royal Caribbean. It was lovely, the staff we super friendly, fun and polite but I never got their names because we were only there for a few hours. However we played football with a talk dark guy that had a band around his arm and two other fun ladies with braids I think. The entertainment staff were great! But we must shout out Bobbie by the pool swim up bar! We stayed most of our time there with him. He was great kix/fun and made some delicious cocktails... some of my favorite!!! Especially the Hummingbird woww woww I love it!! It was short but sweet!!