Secrets St. James Montego Bay

Beautiful resort Wonderful employees Clean and up to date with all amenities in the room and on the resort Fun and friendly staff Welcoming and inviting Helpful and understanding staff An awesome resort I have been going here since 2018 and can not and will not think of another resort/place to go to. My favorite place to go to on vacation before now and after. Thank you guys for making my stay always memorable and fun!

A fantastic resort. The location and layout meant that most if not all rooms have a sea view. We were especially pleased to have a room on the ground floor and was able to access the pools, restaurants etc through our patio doors. The surroundings were beautiful and well maintained. Staff were friendly and the food was excellent. We were especially pleased that they provided a lot of traditional Jamaican dishes. Whilst there is a modern system in place to book your restaurant the same evening it did mean that the waiting times could be long. The rooms were spacious and nicely decorated, although we did have to ask for things like snacks and minibar to be replenished. Overall we really enjoyed our holiday at this hotel.

Resort is now infested with roaches they don't give you wristband key cards anymore you have to walk around the resort holding key cards. There are roaches in the World Cafe! Many couples for furious on the Wild Orchid and St James side about the roaches. I was also not aware that Butler Service only comes with a swimout. I stayed at this Resort last year around this time and had a pretty good time and that is the reason why I rebooked but I cannot recommend this place to anyone right now and they are in the process of transitioning to Hyatt.

They booked our resort, flights, excursions and ride share to and from airport. Variety of different cultural restaurants on site. It’s an adults only resort with great customer service throughout resort, different types of bars throughout resort, several pools, different events on property throughout the day. This resort is connected with Wild Orchids and Breathless.

I was not happy with my milestone trip to Secrets Preferred. When arrived and checked in we also spoke with Miguel-he basically lied to us the whole time we was there. I was celebrating my 50th and my daughter 21st birthday. She wanted to go to a club off the resort, Miguel told us he could arrange for transportation for us to club Pier 1. I asked him if there was a extra charge for transportation, he told me no, it comes with the resort. I said oh that is great. My family and I went to dinner, he comes to find us and tells us the charge for transportation will be $20 PP. I said to him you told me no charge. He said he did not know how much it would be and needed to check the price. I said to him again, that is NOT what you told me when I asked you about a charge. It was 5 of us, which meant that would be $100. My daughter was very disappointed. Prior to our trip, that is one place she really wanted to go and couldn't. I asked Miguel about a microwave. He said there was none they could provide in the room, but could come downstairs to have food warmed. Another lie! There was no way to warm food. Description says MINI BAR, well no liquor in the room at all. You have to keep going downstairs for drinks. I ended up having to buy my own bottle. There was only soda and water in the room mini fridge. My room had roaches. Air was constantly going out. Food was not good. Went to Oceana seafood restaurant, no variety of seafood. Only like 4 things on menu. Not able to order room service from restaurants, could only order from 1 spot each night. I was so tired of burgers, pizza and chicken quesadillas. That was all I could order late night. Then it took 1hr for food to come which always arrived COLD. All the restaurants was not open. Not able to get drinks late night, everything was closed. Requested for my whole party to be on 1 floor. 1 part of my party was out on the 1st floor. This was one of the worse trips I had been on. We spent too much money for all us to be so disappointed! I hate I chose that resort and wish I would have gone some place else for my 50th and daughter 21st!!