Secrets St. James Montego Bay

I had an absolutely wonderful time at the Barracuda Bar! The atmosphere was vibrant, and the beachside views added to the experience. KD and Dwayne were exceptional; their attentiveness and friendly demeanor made us feel right at home. They went above and beyond to ensure our needs were met throughout the evening. The service was truly outstanding, making every moment enjoyable. Thank you for such a memorable night! ❤️

To get the full benefits of SECRET, one need to book preferred club.. As a member you can move within their hotels freely and that is where the magic begins. Overall the JAMAICAN food on all properties was excellent. If you love JAMAICAN AS I DO, you will not be disappointed.

We had an amazing vacation!!! We got the value from the trip: restaurants, clubs, beach, amenities, room service, pools, staff, good alcohol,... all. With Preferred Club you will be pleased having full access to the other hotels, parties, and restaurants; it was really worth it. Tips: Avoid the buffet; they have others incredibles choices that will surprise you! The shrimp tacos at Breathless were to died for, the jerk chicken by the pool was awesome. My favourite was the Jamaican traditional soup at Bleu Mauntain restaurant. Will we come back to Jamaica? A hard yes

On my second evening at the hotel I became extremely ill, which resulted in two days in hospital on an IV machine. The doctor said my illness was symptomatic of food poisoning. Upon my return to the hotel from the hospital, I discovered that money was missing from inside my suitcase. (In the rush to the hospital, I had not locked it as I usually do). Hotel management was informed and an internal investigation was conducted which was inconclusive; my money was not recovered. The management team offered generous gestures of goodwill of upgrading our room, a private dinner for two and store credit to use in the hotel shops, which we accepted. I appreciate that the management (Richard & Denique) did what they could to ensure the remainder of our time at the hotel was as comfortable as possible and Denique also helped my partner to set up something special for our last night, which we are grateful for. However, the two incidents I experienced were extremely stressful and had a significant impact on my physical health and emotional wellbeing. Two other members of staff who I must mention are Syan and Darwin. They were absolutely lovely whenever we saw them and really showed an exemplary standard of hospitality. Overall, while our stay was marked by unfortunate and distressing incidents, I want to acknowledge the efforts made by the hotel staff to support us during a very difficult time. I sincerely hope the hotel continues to improve its procedures to prevent similar situations in the future.

We had a really nice time here. The resort is beautiful, plenty of bars and pools. The room was clean, turn down service was nice. We had a champagne breakfast in the room which was great. The downside, food was horrible, not much to choose from and you never knew what restaurants were open or closed (just random) entertainment was bad every night other than karaoke night, check in staff weren't really friendly and definitely stay away from Amstar tour desk! Bar staff and housekeeping were all really good.