Secrets St. James Montego Bay

During our stay at Secrets Resort, one of the highlights was the incredible service at the Secrets Food/Mini Bar located in my resort section (4 Four). thanks to our amazing server Chelsea. From the moment we arrived, the resort staff Chelsea, Anika Reception, Kerisa food server and Dayona UVC Club made us feel welcomed and truly pampered. Their attention to detail, warm personality, and genuine care for guests elevated our experience beyond expectations. Whether it was remembering our favorite drinks, offering great recommendations, or simply checking in with a smile, they consistently went above and beyond. It’s rare to find someone who brings such energy and professionalism to their role, and it made every visit to the bar a pleasure. If you're visiting Secrets Resort, make sure to stop by and see them. You’ll be in excellent hands!

Do. Not. Stay. Here. I go on two tropical vacations a year. This is by far the worst hotel I’ve ever experienced. It took two hours for check in—all for them to put us in a room in the hotel we didn’t reserve, separate from our friends. In addition, the lock didn’t work and after 2 people looked at our door, and hotel made us 10 keys to try, staff started to believe us. The lock never worked the first night. We were moved to the hotel we wanted on the 2nd day around 5 pm. That room was never once stocked with beverages and had ants. Food is inedible Room service took hours, all for it to be horrible and missing items every day. Buffet lines were huge so we never experienced that because we just stood in the heat and after no movement in the line, we left. We left hungry and angry after spending $3k on a “ vacation “. I’m appalled at how we were treated.

Secrets St James was an amazing place to visit. Very relaxing, and exciting atmosphere. I will definitely visit again.

I wish the pool bars were open past 5 o’clock and it didn’t take so long to get your food at dinner sometimes. Those are the only negative things I can say. The resort is awesome. The people are awesome. The buffet is fantastic. It’s hot in the morning but by mid morning there’s such a breeze that you could sit outside all day long. We stayed in preferred which I would recommend just because of the availability of drinks and food all day and night. I would go back tomorrow in a heartbeat. if you go in there thinking it’s the Ritz you’re gonna be disappointed but if you’re just going to have a fantastic vacation, I would stay at secrets St James every time!

Way overpriced for what you get. The food was very average. I got food poisoning from one of the restaurants. The menus are very limited. The pool and beach are lovely but I wouldn’t stay again for cost vs quality. The rooms are run down.