Secrets St. James Montego Bay

The staff should know where everything is on the resort and if/when the restaurants are open. I am not sure that I would visit again.

My boyfriend and I spent a week at St. James Secrets Resorts. We splurged on a Beachfront Preferred Club room and it was absolutely beautiful! Little did we know, our room class came with butler service. Rashmaine was our butler and he provided superior service. He anticipated our needs before we did and made our stay 10x better! I highly recommend booking the Beachfront room. We were located on the ground floor just steps away from the serene tropical waters and beach. We loved the peaceful environment! The restaurants gave a great variety of food choices and the service was exceptional. They are very conscious and accommodating with dietary needs. Dairy, gluten, seafood, spicy labels on all meals which was very helpful for me. We paddle boarded and did the Tube boatride which was SO much fun. We will definitely be back

The property is dated. The dinner restaurants are located at the next door property. No air conditioning in restaurants or common areas.

The rooms are great, the pools & bars pool side along with the beach was just what we needed. The whole staff including the front desk, waiters, bell hops, bartenders along with everyone who works the always greet you with a smile & ready to help in anyway you need. Excellent food choices.

We were part of a group that were put here after a fire and power cut at Heathrow Airport meant we had to turn back to Jamaica mid flight home. So after a 2 week holiday in Jamaica, at another resort, we flew to… Jamaica and had 2 days here at Secrets. I must mention, this was all paid for and ants costs were reimbursed to us by Virgin. 2 more days back in Jamaica, what a touch? You would have thought… Not the hotels fault, but we were not feeling it. We had just done 2 weeks on an amazing beach resort with abundant tasty food. Secrets didn’t feel the same. Beach scene felt more like a man made harbour. Beds are tight together, no space or privacy. Finding a bed around the pool was pretty much impossible if you had a late breakfast. Main food hall was lacking in variety Coffee shops and shops are great bonus. We did like the cluster of restaurants all located together, looking over the bay and a mountain side. We tried the Italian, amazing food. I liked the room, my wife didn’t like it so much. Quite compact. Our WC backed up and flooded the bathroom in our short stay OK, But don’t get all the race reviews. Guess the preferred customers get a better experience, but this is a high price point without the premium package We would not stay again.