Secrets Wild Orchid Montego Bay

I rate the Wild Orchid as four out of five. What I will say is that we found almost all the staff to be cheery, polite and helpful. Be nice and you will get the same back! Location is great with a short transfer, and there is a properly private beach, so it is really safe, and there is excellent snorkelling straight off the beach. Yes, some of the hotel is getting a bit dated, but overall we had no issue. If I’m honest, it’s not a five star. Comparing to Excellence, Iberostar Grand, Even Bahia Principe, Wild Orchid misses some key necessities, such as Wine/Spirits in room, a proper Steak Restaurant, a proper Seafood Restaurant and they need to go a lot lighter on the upselling. I’m already into this holiday for 5k and I don’t want to pay a $50 supplement for a steak or lobster, or to pay extra to use a beach cabana, nor do I appreciate a constant stream of people being paraded through the preferred area to promote the Unlimited Vacation stuff. This was our second visit and we went preferred this time just to see. We enjoyed the peace of the preferred area compared to the noise at the main pool and that was worth the extra to us. Apart from a bath on the balcony the rooms are pretty much the same as non preferred unless you pay for swim out or presidential upgrades, which also get you a butler if that is your thing. Preferred gives you access to restaurants and bars at Breathless, which was a worthwhile extra. The Preferred bar and lounge were great too! Would we go again? Probably not. But only because you can get a better offering for the same price elsewhere. We loved the Secrets vibe and the easy location and the staff were awesome, but this is a very competitive market and Hyatt must step up if they want to play ball with the other hotel groups in this price range. Top tip? Take portable fans. There isn’t any air con in the restaurants and evenings can be pretty hot!

Great place to stay! This was my fourth time visiting and they never disappoint. I enjoy it every time but it'll be a while before we go back. Have to see the rest of the world.

Beautiful resort, nice vibe around the place. Feels nice and secluded from the rest of the island. Everything you need is there like shops and a variety of restaurants. Rooms are lovely as well as the whole resort.

The rooms were nice however the housekeeping service needs to improve. We had to call the front desk every night to get clean towels, not to mention we needed the soiled towels removed. I also tried utilizing the App for the resort however no luck with service either.

What a wonderful trip back to Jamacia. Best 7 days om a vacation in a long time. I am coming back again for sure as soon as I can.