Secrets Wild Orchid Montego Bay

This was our first experience at a Secrets resort, but it won't be our last! The hotel and the staff at Wild Orchid were amazing. We had a wonderful time.

We had a great timely favorite. Room was clean . Views were great. Piano bar was always a fun time. The coffee at the coffee bar was fantastic . Do they use fresh beans or ground and is it medium or dark roast. I would like to order it , it’s very expensive so I want to get the right one.

We’ve stayed at several Secrets resorts and this one was by far the most disappointing. Our room was outdated and worn, and we were woken up at 5 a.m. by water dripping from the ceiling above. The butler was wonderful, but overall the resort needs major updates and better maintenance. Definitely not up to the usual Secrets standards.

The start was slow and painful. Waited over 90 minutes for a room to be available after checking in. Rooms are large and clean though pre-ordered room service breakfast was 50 mins late so I missed breakfast. Staff in the hotel are helpful and friendly though restaurant staff don’t seem to care nor be able to answer the most basic questions. The most frustrating aspect is the constant need to go through overly rigorous admin and checks to leave and reenter the hotel walls.

Our experience was amazing . The hotel was lovely. Scenery lovely but for us it was the staff who made it special. We were treated like family. The barracuda bar was the place to be thanks to. Duwaine and his staff. Especially Shereece,Althea,Jenelle, kerry ann and kadeen. And others. The restaurants were excellent, a very good selection and very helpful staff. De Andra and Junior. The rooms were cleaned daily by our lovely Anita. On reception we found Lisa and Rusheka very helpful indeed. Rushmaine and Duran were always on hand to help us with all our requirements. They were both exceptionally helpful and friendly.