Sandals Royal Bahamian

This is 4th time we have vacationed here. My partner and I love it! We always choose to return to this particular Sandals for several reasons: the butlers, restaurant selections and the close proximity to the airport. Our butlers, Kimerly and Dylan are out of this world! They are concerned about the smallest details and are such fun-loving young men. They truly make our vacation! We always look forward to seeing them! We also love the fact that we can take a direct flight into Nassau and then be at the resort in ten minutes. We have both been to other Sandals and some of those require a long car ride just to get to the resort. We like to get off the plane and start having fun! Lastly, I must add that we are more interested in going to the pool than the beach. We enjoy spending the day there and then heading out to a different restaurant each night. The beach is beautiful but small, so I could see others choosing a resort with a more expansive coastline. However, they do have a private island that is amazing!

My daughter and I stay at the Royal Bahamian in early July 26. Here is my honest review: The Good The hotel is beautiful. The grounds are very well maintained and looked after. The beach is stunning and the sea is crystal clear. The beach for the resort is not huge but is is cleaned and maintained every day. There are sunbeds available most of the day but for the best spot on the beach you need to go out early to get one otherwise they are reserved by the Butlers. The sea had an abundance of fish and it was really nice to go snorkelling. The water is shallow and warm. There are 3 pools available. We chose the smaller/quieter pool and there were normally sunbeds free. Again, the Butlers do reserve them for their guests early. Our room was in the East Village and it was clean and functional. There were a couple of small issues with re-stocking but it was soon sorted. The Bad For a 5 star resort we did not feel that the food was up to 5 star standard. We had a couple of really poor meals during our stay (one in the French restaurant and the other in the Italian). The best restaurant by far was the steak house but availability was limited. There is very limited choice for vegetarian/vegan options. The Sweet Tings food truck was our savour when we struggled with the food. I would say that communication between the staff was not great. We had to ask several team members about keeping our room for a late check out and several times to make a dinner reservation. Some of the staff appear to love their job, and others seem to hate it. That is very evident with the customer experience. All in all we loved our holiday and would recommend but I do think that improvements can be made especially to the food.

We were really looking forward to this trip, especially because it was a birthday celebration for my pregnant wife, and we had heard nothing but good things about Sandals Resorts and the Hospitality but unfortunately our experience was disappointing due to repeated service failures which for such an expensive vacation were really unfortunate. From the first moment we arrived we were a little shocked by what we experienced. After our arrival each of the main resorts had little kiosks when guests arrived, Baha Mar, Atlantis and Sandals. We were greeted and told that our bags would be brought out to the shuttle for our included transportation. Once again it was close to 100 degrees at this point as we arrived around noon. The driver, who was great, came over and grabbed our bags and put them onto the back of the Shuttle/Bus. As we got onboard there the bus itself was filthy, run down and had no air conditioning. The driver started the vehicle and I have never seen so many things light up on a dashboard. I think every single light was on, check engine, battery, etc. I am honestly shocked we made it to the resort without it breaking down. Terrible first impression. Then upon arrival we were escorted to the Club Lounge. Which itself was quite nice but after a quick word from some of the staff were were told that our rooms would not be ready for almost 3 hours. That obviously must be a common occurrence since flight times are spaced out, and we saw many other couples sitting around the resort in their regular clothes with bags and backpacks waiting. Despite that they basically told us we were on our own and to come and check back in a few hours and we were free to go explore the resort, have lunch etc. No tour, explanation of the facility and restaurants pools or what was even available for us to utilize before our room was ready. Since we still in our clothes from flying we basically only could go to lunch and then just sit around. We also had no access to wifi outside of that small club lounge as we could not log in without a room number. So we essentially stuck there. Kind of crazy that they didn't think to have something better than that considering this was happening on a daily basis. Before arriving, my wife reserved the resort's best signature restaurant through the app for the night before her birthday. We only learned from other guests a few hours before our reservation that the restaurant was closed, meaning we never got to go to the best dining experience included with our stay. If we would have been notified of this we would have rescheduled to another night. Since it was our last night we had no chance to do that. We were only offered a reservation at another restaurant we had already dined at as a consolation. Throughout the trip we experienced multiple power and hot water outages, including on the morning of our departure when we both had to take ice-cold showers before heading to the airport. We also had our spa appointments disappear after watching the concierge reschedule them for us, requiring us to sort it out again when we arrived at the SPA. Thankfully, the spa staff accommodated us. When management contacted us during our stay to ask for feedback, they initially tried to blame us for booking the restaurant through the app and for changing our spa appointments, despite both being handled through the resort's own systems and concierges. (They also said that they would bring up something to our room as a apology, which ended up being a room temperature flavorless piece of chocolate cake that they had already sent up earlier in the trip since they were told we were celebrating my wife's birthday.) We were promised a follow-up call before checkout to discuss this further, but no one ever contacted us, and nothing was acknowledged when we left by anyone. To top it off, we were also placed on the wrong airport shuttle reservation time despite having written confirmation of our departure time. While the property itself is beautiful and many individual staff members were kind and helpful, the lack of communication, organization, and accountability significantly impacted what should have been a very special trip. We will certainly not be back or recommend it to others.

We got married on the 7th June 2026 What can I say the wedding team are absolutely amazing Brandy sha Black and her incredible team. She made everything so easy for us, nothing was too much trouble for her, Shivon the photographer was absolutely fantastic. Avis the tour lady amazing. Jamie the entertainment lady, she should be playing in the piano bar every night her piano skills are out of this world and her singing is beautiful Michelle and all her bar staff, Daniel the supervisor Are absolutely fantastic Rory is the silver pearl nothing is to much trouble for him. Sun beds! Where to start with them, absolutely a nightmare Not enough for everyone. Doesn’t help that the butlers take the best one and on the beach, yet they could be sitting all day with towels on and know one on them., Restaurants Le Plume was awful, staff quite miserable, food was terrible And the Italian couldn’t get a table for lunch or dinner even though only 5/6 tables being used. Arizona at sweet and tings, you knew when she was off coffee didn’t taste the same Alessia what an absolute beautiful lady,

We enjoyed a beautiful view from our 6th floor balcony from the East side of the resort. Every dining experience was outstanding. My only regret was that we didn’t try Soy until the last night. Soy was a fun and tasty experience where we’ll dine much more on future Sandals trips. Shyann who served us at Soy is the best of the best with making sure we had an awesome experience. Shout out to Stephen Clarke for his help with our wonderful vacation. Absolutely amazing and relaxing 6 night stay with Sandals Royal Bahamian!