Couples Negril

My husband and I have been going to Couples Negril for many years and were in fact married at this resort. However, the visit this year has been ruined due to me having a reaction on both feet needing treatment at the local hospital Omega Health Care. I was treated on the 14th March as per advice from Couples resort to go to this hospital. A lovely young gentleman Jahvon from Couples came with me and was a great help. The bill they presented me with was over $2000 which I paid then and there. We then asked Omega for my hospital records before I left so that I could claim back on my insurance. The hospital said that I had to wait and it would be sent to me via email in a weeks time. Just a warning for anyone being sent from Couples to this hospital, I have been chasing every week via email since I came back and have also emailed Couples to see if they can assist. No one from the resort or the hospital will respond to me. I feel very disappointed that even the hotel has failed to respond to me. I am currently unable to claim against my insurance without my hospital records. I shall be going back to Couples in October and will be taking this up with the Hotel Mangement so that they don't advise tourists to use this particular hospital. If I just had the records as promised none of this would be a problem. They are literally leaving me over $2000 out of pocket.

We chose Couples Negril based on numerous positive reviews; however, our recent stay did not meet our expectations. We appreciated the effective air conditioning and size of our Beachfront Suite, however the overall experience was not consistent with a premium resort. - Service and Staffing: The resort appeared consistently understaffed. We frequently had to serve our own water and coffee after being overlooked by waitstaff. Additionally, while housekeeping cleaned the sinks and toilets, they often overlooked sand on the floor and sticky surfaces (sticky surfaces that were in the room upon check-in). - Food Quality: The dining experience was subpar. It reminded us of cafeteria food. We noticed significant cost-cutting measures, such as sushi made primarily of rice, iceberg lettuce salads and unripened fruit. Furthermore, the buffet was poorly managed, with guests eating while standing at the buffet and making plates before official opening times. Fruit would run out shortly after opening at breakfast and lunch and would not be replenished. A few days into our stay we began to ask the waitstaff for fruit from the kitchen. Before arriving when reading reviews, we kept asking ourselves why are we not seeing pictures of the food? Now we know why. - Beach and Seating: Finding lounge chairs in the shade was impossible most days unless we arrived before 7:00 AM. Towels were placed on the loungers to save seats early in the morning. The chairs were also placed so closely together that there was no sense of privacy. - Policy Enforcement: We observed several violations of resort rules. Smoking was permitted on the main beach, and phones and singles were allowed on the "au naturel" beach. Additionally, despite the "no-tipping" policy, we witnessed guests tipping to receive better service. - Atmosphere: The environment favored groups, an older demographic and we observed a few families, rather than catering to only couples. - Water Disruption: There was a significant water service disruption during our stay. We were informed 4 hours after the fact that it was a water main break, though local news reports suggested it was scheduled maintenance. We had hoped for a higher standard of service and a more relaxing couples focused environment. We travel 5-6 times per year and have experienced various hotels and resorts. Unfortunately, this was our least favorite trip to date.

Our experience was absolutely incredible! The ambiance was so relaxing and truly captivating. The staff went above and beyond, the food was outstanding, and the nightly shows were completely unforgettable!

This was our second trip to Couples Negril the previous one some 19 years ago. This time we took Timair from Montego airport to Negril, a 15min trip. Highly recommended. The communication with the hotel prior to departure was excellent through Gordon the Operations Manager and his staff. In fact the time and effort Gordon provided during the whole holiday was exceptional. He arranged a change of room, often welcoming guests for breakfast, interacted with staff during the day and made the time to say goodbye to us when we left. Not met many managers that puts this much effort in to providing a personalised guest experience. Top marks! The hotel and staff were just as we remembered it 19 years ago, friendly and engaging. The hotel itself had changed little and was in good condition. The room was well equipped with plenty of towels and storage. The bed was particularly comfortable. In room service via the app worked well, we only used this for drinks. The room was always kept very clean with towel sculptures regularly provided. The food and service in the restaurants were great, we enjoyed them all. Our favourite was Otaheite, outstanding food, service and for the whole dinning experience. We liked the fact that restaurant menus change on different days of the week which I think is unique and adds extra choice. The returners meal (Mondays) is definitely worth attending, they really make an effort with exceptional food and great service. One night we’d had dinner and fancied cheese and biscuits in the buffet and listen to the house band at around 8pm but were turned away as the tables were still set up for dinner, although not many people there so this was disappointing. The entertainment team Kekee, Francesca and Akeisa were enthusiastic and always fun. If you take part in the daily activities you are given funny money to spend at 2 weekly auctions! The house band in the buffet restaurant played some modern music but couldn't help think they would have been much better playing more reggae focussed tunes. The Piano Bar was either crazy karaoke or a banging disco (far too loud). However, we did enjoy the Karaoke. The pool area is layed out well, but sun beds with an umbrella were at a premium and only available if you got up really really early. Probably the biggest down side to this hotel, but could be sorted easily. The pool bar was a great place to meet people and chat. The drinks service was swift and Moveta knew what we were going to drink before we asked for it. The gardens are immaculately maintained including the paths to and around all the buildings. The beach was kept clear of seaweed and raked daily. Took the ‘Exchange program’ mini bus to Couples Swept Away for the day. Now I know everyone is different but when we arrived they had run out of fresh towels everywhere. The two pools are tiny and at either end of the hotel, which is amazing considering the hotel is twice the size as Negril, although acknowledge a bigger beach. There appeared to be nowhere to meet socially, this was evident when it rained and people were crammed everywhere around the small bars. However, the beach is spectacular and is worth a visit. It also has an enormous sports facility and if you are in to exercise and racket sports this is for you. Needless to say we arranged a taxi back early as wasn’t for us. We took powerbanks, clothes, mosquito nets, pens and colouring pencils and handed them out to the staff we interacted most with throughout the holiday. In summary, we will definitely return in the future because of the staff and general atmosphere of the hotel. We are in our 50/60s and it suits us and our holiday expectations. Again, thanks Gordon for making the time to engage and being an enthusiastic approachable manger.

We had a great trip to Couples Negril All staff attentive, cheerful,helpful despite hotel being full and busy Shout out to the fitness crew, well equipped gym, fab classes from Shamarie PT and visiting coach Debbie Wood, both really professional and accomodating when weather wasnt so good . Also loved the tennis facilities, visiting coach William was so good , great tips and supportive of all levels Thank you to everyone Maria