Couples Swept Away

My husband and I have been to Couples Tower Isle 3 times and Swept away twice. We actually went to Couples Tower Isle for our Honeymoon 14 years ago. We tried Swept Away about 4 years ago as it looked so much prettier and the beach looked amazing. It was beautiful, but the staff wasn't as friendly as tower Isle --at all. The reason we stayed with Couples Resorts, was the feeling we had when we arrived, that all was taken care of, and the staff at Tower Isle would even say, "no worries, you are on vacation." If you passed a worker, they would smile and say "hi". It was not like that at Swept away a few years ago, but it wasn't awful either. We figured the beach was worth the service being a bit more "uninterested" in assisting or caring about how good of a time we had. We decided to spend our 14th wedding anniversary at Swept Away in August 2025. We stayed 6 nights. We went with high hopes and excited to just relax a bit. I read before we left that some restaurants were shut down due to slow season...we decided to go ahead and move forward....so we did know that some things would not be available. When we arrived, it was immediately clear, the staff had not changed, and if anything, it was worse. They did bring us a glass of champagne....with no words spoken...no smiles....nothing...and just walked away. We thought, ok, no big deal. Let's keep moving forward. It just continued. The staff at the Grill....would just stare at you when you walked up to order...with such a look of disdain. If we didn't speak, we probably would still not have our order taken. There was no confirmation when we were done speaking...she would write it down and then hand it off to the person behind the counter...and then walk away. This happened every single day we ate there. It was depressing. Oh well, we will do the water sports....My husband could not wait to get on the Hobie Cats...that was what he was looking forward to... Good Luck! Water sports staff would sit behind the counter...you could hardly see them. When you walked up they would all (about 6 of them sitting back there) and stare at you ....we asked about the hobie cats....they did not move. They said they were watching the weather.....Another person came up to do the same thing....but he wanted to take the lesson that started at like 2:00. (I can't remember)...But it was exactly the time the lessons started. They told him they were watching the weather. (The weather was perfect for Hobie Cats by the way...we had done it multiple times before). After we stood there beside the shak for about 20 minutes, with the other couple, I went back up and asked what we were exactly waiting for with the weather....Once again, they did not move. One of them said "What are you even wanting to do?" I said Hobie Cat, and the other person would like the lesson. The staff said oh that was at 2:00. I said he was here at 2:00 and you all said you were watching the weather. They had no response at all. The other gentleman waiting just left and said forget it. We tried one more day...and then just gave up. We then noticed a few days later, watersports accepting "tips" from a couple of guys that went out on different things with them.... We met a young honeymoon couple the next day and he asked us about our snorkel equipment we had bought at the gift shop....I told him the watersports shak might give him some. He said he went up there and they asked him how much he would pay.....and then they said 40 dollars for an hour and they would give him a snorkel. I could not believe how completey sick it made me to know that couples has now gotten to this point. I went to guest services to ask if the tipping policy was still "no tipping" at couples. She stated to me that "yes, technically it is, but guests will discreetly give out tips. I just have to be discreet". I literally stared at her and said thank you and walked away. I now knew why there was literally no "quality service" left at couples. I could go on, but at this point, I feel like I am wasting my breath begging Couples to get back to the same "level of service" they had 14 years ago on our honeymoon. My husband said things have changed, we will just have to go to Sandals or somewhere else in the future, as Sandals now has a No tipping policy as well. You can't make the staff be "nice" and "friendly". Heck, at this point I would have settled for just being cordial. Staff would just stare at us when we walked up to "get a drink, a coffee at the coffee bar" it was like we were intruding on their time. We saw staff drinking at the pool bar after it closed. Just sitting there having a great time! They ran out of towels multiple times on the beach. We would ask a staff if there were any more towels, and she responded "in your room". I just couldn't even speak. That being said. The beach is GORGEOUS! The room was great! Housekeeping did a great job! The food was not very good, in our opinion. We were forced to the buffet multiple evenings since it was slow season and they had closed restaraunts. One night it was pasta night. They had a staff member making pasta dishes by request. When I told her my order..she didn't even look at me. I then realized they had garlic sitting there and asked if I could add garlic to mine. She literally stopped, looked up.....made a big sigh.....slammed the pan back down. I didn't know if I was going to get the garlic or not........the person next to me stared at me and then walked away to go get something else...as she didn't want to deal with this person. I will miss you couples swept away....as you are the perfect location....perfect beach....but I will not pay such a large amount of money to be treated as if I am a burden to every staff member that was there. Do better for the people coming in the future. They deserve a wonderful experience for the amount of money they will pay.

My husband and I went for 4 nights in August 2025. We had a beautiful time. The resort is absolutely beautiful. The beach is so spread out there’s a lot of room. No one is on top of you. You have plenty of space the water is absolutely gorgeous. We have been to Jamaica well over a dozen times And stayed in Negril every time and the beach is just one of the most beautiful we’ve seen and we’ve traveled all over the Caribbean and Mexico. I gave it a 4 star because some of the staff is not very nice. They give you attitudes. The food was not that good. No beach service they give you a red flag and it is just ignored. One day we asked the bartender why is no one coming she said it’s slow season so no beach service. The bar on the beach in front of the room we stayed in was closed as well. The pool bar was dirty stuff was floating in it everyday and not all the restaurants were open you had to walk really far to get to a restaurant especially breakfast in the morning because Patois was closed and we were in room 4121 a Beachfront Veranda Suite great room which is right by Patois so we did a lot of walking down to the Palms restaurant to eat breakfast. We loved the location perfect room. We walked right out onto the beach. The sunrise and sunsets are so beautiful and the beach and water are so beautiful too it was breathtaking the resort. Had a very tropical feel not modern. The pool bar was next to our room and so was Scotch Bonnet which had good choices for lunch. Feathers was also by our room we did not like the food. When we walked in to be seated the whole staff we’re sitting in chairs and staring at everybody as everyone walked in with attitudes. We personally didn’t like the food so we never went back there. The 4 nights we stayed there we went out 3 of them to eat. I would recommend the Rock House highly it’s a beautiful restaurant and hotel on the cliffs. They have great food. Overall, we loved the resort you had a lot of room, it is romantic and quiet if that is what your are looking for aside from all the walking it is worth it. I just wish some of the staff in the restaurants and at the bar were a little bit nicer because we love the resort and everything should be open when you’re paying for it and you go there and there’s a restaurant closed bars are closed that shouldn’t be whether it’s high season or low season especially when you’re paying for it. 🏝️

Jamaica was gorgeous, the people were beautiful, and the resort was relaxing and professional. I could not have imagined a better trip to serve as the resident tennis pro. Enjoy some of the photos I captured from my own camera.

This resort is top-tier. The rooms are a little older, but the beach and service are absolutely excellent. The food here is by far the best I’ve ever had at an all-inclusive. I’ve stayed at Hilton Rose Hall and Iberostar in Montego Bay, and neither comes close to the quality of food at this resort. If you want authentic, traditional Jamaican food, this should be your pick. This was my second time staying here; my first visit was a few years ago. During this stay, there was some loud construction near our room. We brought it up to the staff, and they quickly moved us to another room and even gave us a resort credit. That level of service really sets them apart. This isn’t a party resort — there isn’t a lot to do besides relax, but that’s exactly what I love about it.

We LOVE Couples Swept Away.  Located on the gorgeous Seven Mile Beach in Negril this amazing all-inclusive, adults only resort will steal your heart. The beach is rated one of the best beaches in the world for good reason. The super soft sand, the crystal clear water and the absence of seaweed make this beach absolutely perfect. The grounds at the resort are lush and tropical with beautiful flowers and palms everywhere. The staff, food and drinks are all amazing too. We had a garden view room but could still partially see the ocean from our balcony. We attended their Lobster Night for dinner one night and went to the Repeater Gourmet Dinner for returning guests another evening. We also took advantage of their complimentary Catamaran Sunset Cruise to the Negril Cliffs and enjoyed the sights such as Rick's Café and of course the stunning Negril sunset. I can honestly say this is my all time favorite beach and can't wait to get back to it again someday.