Sandals Negril

We have just spent 10 nights at Sandals Negril. This was our first time at a Sandals hotel so was unsure what to expect. We stayed in a Paradise beachfront grande luxe club level room. On arrival at airport we were met by a friendly Sandals member and shown to the Sandals lounge, where after about 20 minutes we were shown to our transport and made our way to the hotel. Be prepared for a journey that takes about 1.5 hours so take a bottle of water with you. We arrived at hotel at 11.30pm and first impressions weren't great as when we walked into reception area all we could hear was really loud music coming from near the Bayside bar. There was only one gentleman on the front desk and no one there to greet us with a drink or cold towels. We were left standing around in reception area for a while whilst it seemed like they contacted some other members of staff to come and help. Someone else did then come with a drink and cold towels and eventually we were shown to our room. Part of the club level that we paid for should include priority check in, but this didn't happen. Our room was on the second floor and had a fantastic view of the ocean. The room was spacious with big bed, seating area, outside table and chairs, spirits which included gin, rum, vodka, whisky & red wine. A fridge that had water, coke, fruit juice, white wine, champagne & beer. There was a kettle and coffee machine. The bathroom was quite small and was very dated. Whilst we had a great view and that's what we enjoyed waking up to see each morning these rooms are dated. The housekeeping service was extremely inconsistent as some days our room didn't get cleaned until 4pm. I asked for this to be between 11 & 1 if possible which happened for 2 days then it reverted back to late afternoon. Sometimes you would get plenty of towels and other times you wouldn't. Also like the bathroom amenities of body wash, sometimes this was replaced and other times you had to wait a couple of days for it. The turn down service needs improving, as our room wasn't made up until approximately 4pm each day then at 6.15 they want to do turn down. That's when we would be getting ready to go out and is far too early for a turn down evening service. The choice and quality of food in all restaurants is excellent. Breakfast unfortunately can be quite stressful as there are birds swooping in and landing on your table and will take food off your plate. Our favourite restaurant in the evening was Brava. The food was excellent, the ambience of the restaurant was lovely and the service was outstanding. We went on the glass bottom boat which was really good as the watersports team member was pointing out things and we got to see lots of fish, star fish & even saw a turtle. We only watched the entertainment a couple of times as we liked to go to the piano bar after dinner for a drink. The entertainment that we did see was good. This Sandals is a small resort which we really like. The beach is absolutely beautiful, but be prepared to get up early if you want a lounger on the beach. The thing that makes this hotel is the gorgeous beach and the staff. The following staff members absolutely made a difference to our holiday and are a credit to Sandals - Lois & Trevolyn in Perla, Earl the bar supervisor, Willis & Keith in Piano bar, Shellece in Brava & Bayside, Sanoy in Brava & Shantel on the front desk. This resort is lovely but does need improvements in some areas. By far the best thing is the beach and the above named team members who were outstanding, so thank you to them for making our trip enjoyable.

The dive ship here is top notch. My son had some issues with being nervous before his dive. Miss Queen helped him the entire time and got him on the dives he wanted to do. He got to see the wreck and the arches just like he wanted before we came. I could not be more thankful for her.

King James ,Briana , Ashilann ,David from the entertainment team they are so fun on the volleyball court we love playing with them .

We enjoy the water show the Entertainment team was amazing Briana, king James, Ashli, Izzy, pancho and David just to name a few

We signed up for the shopping experience. $25/person for a 2 hour excursion. We thought we would be dropped off in a decent area of Negril for shopping and restaurants. What we got was a shuttle to 3 strip mall tourist shops that specialized in t-shirts and shot glasses. Save your money, and avoid this. It was 2 hours of hell.