Dreams Huatulco Resort & Spa - All-inclusive

We planned a very special dinner at Portofino to celebrate my father’s 70th birthday. When we arrived at the resort, we were specifically encouraged to use the Dreams app to plan our stay and see which restaurants would be open each day. We did exactly that. On our first day, we reviewed the restaurant schedule in the app and planned our dinners accordingly. Portofino showed that it would be open on the night we wanted to celebrate, so we planned everything around it. We followed the dress code, got dressed in formal attire, and even arranged a babysitter for my nephew because children under 13 are not allowed. This was the only night we had available to celebrate as a family, and we made all of these arrangements specifically based on the schedule Dreams provided in their own app. When we got downstairs, fully dressed and ready for our celebration, we were suddenly told that Portofino and the other scheduled restaurants were closed and that the resort had changed the itinerary for the day. Instead, they were offering an outdoor buffet on one of the hottest days of our stay. There was no advance notice whatsoever. If guests are specifically told to use the app to plan their stay, what is the point of having an app or publishing a daily itinerary if the information isn't reliable? We understand that occasionally changes may be necessary, but guests should be notified—especially when the resort is encouraging them to make plans based on that schedule. It felt as though the resort simply changed its operations based on whatever worked best for them that day, without considering how those last-minute changes affected their guests. What made this even more disappointing was management’s response. When we explained that this was my father’s 70th birthday, that we had arranged childcare, followed the dress code, and planned the evening based on their own app, we were simply told that restaurant schedules are “subject to change.” No sincere apology, no attempt to accommodate us, and no effort to make the situation right. Our family spent well over $6,000 for four nights expecting the level of service advertised by a high-end resort. Plans can change, but luxury hospitality is about communication, reliability, and how you take care of guests when something does change. We chose Dreams expecting first-class service for an important family celebration. Unfortunately, the way this was handled was anything but first class. For the amount this resort charges, we expected considerably better communication, customer service, and consideration for its guests. This is our second time staying at a Hyatt Inclusive property, and both experiences were equally horrible between this location and its sister property. They are both terribly managed and many of the employees are miserable and very unfriendly. We won't be staying at a Hyatt Inclusive property every again

My 8 and 5 year olds had an awesome time at Dreams Summer Camp. They made friends, swam, crafted, played games, and ate well. I felt completely comfortable leaving them in the capable hands of the instructors: Daniela, Beny, Ayla, Gaby y Melissa. Gracias!

A very enjoyable family stay – wonderful staff, great food and an excellent spa We had a very enjoyable family stay at Dreams Huatulco. One of the hotel’s greatest strengths is undoubtedly its staff. Throughout our stay, we were impressed by the kindness, professionalism and genuine attention shown by the teams. A special mention goes to Deni, who served us at the World Café lunch buffet almost every day. He was incredibly attentive and always one step ahead — refilling drinks and anticipating what we needed before we even had to ask. That kind of thoughtful service makes a real difference on a family trip. Thank you, Deni ! On the beach, the water sports team — we sadly didn’t catch their names — was fantastic: dynamic, flexible, helpful and genuinely friendly. They were always willing to accommodate us and find solutions, and their positive attitude really stood out. Definitely one of the highlights of our stay. The food was also among the highlights. Overall, we ate very well throughout the resort, both at the buffet and in the restaurants. The spa is genuinely excellent and well worth making time for. A real highlight of the resort. A couple of things kept us from giving 5 stars. The mattresses have seen better days and were visibly sagging in places — several of us ended up waking with backaches. Service can also become slow at peak times: we waited quite a while for pasta at the buffet on more than one occasion, and waits for some restaurants could be long during busy periods. The resort itself is aging — we have been coming here since around 2009/2010, and the rooms remain largely unchanged — but it is clearly well maintained. A thoughtful refresh of the rooms and some of the restaurant décor would bring the property more in line with current standards without losing its character. Overall, however, we had a very pleasant family holiday. Dreams Huatulco continues to offer a beautiful setting, very good food, an excellent spa and, above all, a genuinely caring team. The staff are undoubtedly one of the main reasons this resort remains such an enjoyable place to return to.

Great experience! Awesome staff My kids had lots of fun With Melissa , Gaby, Dani, Beny , Ayla

We had a great time at Dreams resort with our family! We had a great time with Gabriel, Brenda, Jesus, Romualdo y todos los demás, fueron muy atentos! Gracias