Couples Tower Isle

After enjoying our first visit to Tower Isle in November 2024 this return visit in late July, early August 2025 confirms it for us. We have now found our new Jamaica home. We thoroughly enjoyed both stays but our second stay was even better than the first simply because we were more familiar with the wonderful staff and the resort at large. OK, the ride from Sangster airport is a bit testy but once you get onto the resort property all is well. Check in was a breeze and our Bellman, Annesley (AKA Panda) got us to our room in record time. Not without a quick stop to see Paulette at guest reservations to get set up with some dates and times to Eight Rivers and Bay Side. Thanks to you both for your outstanding help. Our room, 4412 was great with the waterfront view we just can’t get enough of. Everything in the room worked as planned. Housekeeping was excellent. During the week we had several housekeepers but one stood out. Asanya was outgoing and warm. What a wonderful human being! She even did some towel art for us which is a thing of the past. The mini bar service was spot on and kept our room beverage supplies well stocked. We attended a Jamaican cooking class and Chef Javaun taught us how to prepare jerk chicken and jerk sauce. Chef Javaun applies his delicious talents and skills at the Eight Rivers restaurant. Keep an eye on this guy because he is obviously a chef with special gifts. Donlene was one of the ladies in the Patio dining room who helped make our experience there extremely pleasant. Such professionalism is to be admired and appreciated. The grounds at the resort are jam packed with all sorts of tropical vegetation and trees. We did a nature walk with Roland (I’m not sure if I got his name right but his picture is included with this review) and really enjoyed his sharing the limitless info he has on the landscaping of the property. There’s a philosophy that says something like” If you enjoyed your experience, tell everyone. If you didn’t, keep it to yourself.” We have found that vacationing in Jamaica isn’t all peaches and cream but we have learned that the unpleasant things that happen must not keep us from enjoying every minute of our stay. Remember that there are no problems, just situations. Contact me if you want those juice details. In closing, this was our 12th trip to Jamaica, our 3rd stay with Couples, our 2nd stay at Tower Isle. We have seven different Jamaican resorts under our belts and we are relieved to know that Couples Tower Isle is our home away from home. We can’t wait to get back!

This was our first time to Jamaica and a Couples resort so we hoped it would live up the reviews and it did. Room: We stayed in an ocean view room in building 4 and the room was very clean and well maintained. I do have to say that everyone complains about the shallow sinks in the bathroom and yes they are dumb. The bed was very comfortable to sleep on and pillows were great as well. I do wish the blackout curtains went all the way to the floor because it does get bright pretty early. Once we were inside the room we didnt hear anyone else at all. Dining: Eight Rivers and Bayside restaurant lived up to what we heard and I can't complain about them at all. In the main area buffet restaurant the food was always good but sometimes it was hard to get service or attention. For lunch most days we ate at the grill and it was as expected from a grill with burgers and fries. I did really like the soda machine in the grill to get water and ice at anytime even if they were closed. Bars: These bartenders can pour some stiff drinks and nothing was watered down like I have had in some Mexico resorts. Admittedly we spent most of days on the island being served by Santana and she was great and mixing and serving drinks whenever we needed. Espresso Martinis in the piano bar at night were a great way to wind down the evening. Pools and Beach: As I mentioned we spent most days on the island and it was so much fun. The people are so nice and you can relax in the sun alone if wanted or talk and play card games in the pool with an amazing group. When we did spend a little time at the main pool bar towards the end of the day the drinks were good and people were partying. Late at night we loved going to the buddha pool and just relaxing in the quiet environment before turning in. Diving: The dive staff was great and they are very safety focused. Make sure you bring your dive logs in addition to your certifications to prove your recent dives. When we did get everything taken care they were awesome in getting us setup and onto the boats. We saw sea turtles, crabs, lobster and all types of fish. We would go back in a heartbeat and are planning a return visit next year.

The fact I’m doing this review while I’m still here says alot!!! This place is phenomenal….. from the food to the service to the atmosphere! Ainslay has gone over and beyond from the moment we got here! Dwayne with the water sports is on a different level!!! He took us out sailing and my beautiful beach hat flew off. I told him it’s ok to forget it….. nope, he turned the sail around and kept his eye on my hat….. we got it back!!! He was just awesome from his service to his amazing personality! This resort is top notch!!!

There were quite a few issues starting with the private plunge pool for the villa, which was freezing cold until the last day of my 7 day stay when they finally got the temperature right. The staff beg for tips and whine about only making $100 a week so you feel obligated to leave tips. They canceled some of my scheduled spa appointments saying “ we are fully booked and no one is available to provide the service”. The jacuzzi in the spa wasn’t working half the time. Also the plunge pool in the spa was ankle deep and not working properly. Lots of unresolved maintenance issues. Room service was usually wrong and you have to call back several times to get your order right. The majority of the staff are great, but then you have the few that seem bothered by doing their jobs. When you call over the phone to ensure your spa services are set up prior to your stay, you are met with attitude and they don’t show you the stripped down “unlimited “ spa menu until after the 14 day cancellation window closes. If I had known about the bait and switch sooner, I would have cancelled my reservation. If you are thinking of booking here, make sure you receive the spa menu prior to booking and demand that you set up a spa schedule prior to your travel otherwise they will claim “ we are fully booked and don’t have anyone to provide the service “ , which is a direct quote from one of the staff.

Been at Couples for 9 days total The location by the sea with private beach on the north coast is perfect , windy everyday which is great when it’s 90 plus F. Beach and pools are all very nice The resort is well maintained and offers a range of water sport equipment free of charge and a shuttle boat to the small island where you find the nude beach Tennis courts with access to instructor was great , thanks The rooms and balconies are nice and spacey and a included minibar with full bottles of liquor Pool bars and a small range of restaurants on the property should cater to that luxury feeling So the biggest disappointment is the quality of food and beverage When the bars can’t make a mojito and the daiquiri is a pre-made slush with a dash of rum that’s just not good enough The main dining is a buffet restaurant and the food is simple and repetitive, I mean how many days can you enjoy snapper in a row ….. The specialty restaurants are set up as fine dining and Asian and days with Jamaican cuisine , great selection but again quality and skills are not meeting expectations made by Couples themselves in marketing material The service is friendly and laid back and what to expect on a Caribbean island and good vibes deffently