The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa

Locals constantly coming up and offering something when you just want to relax No private beach. Be prepared to share the beach with locals. You can request lounge chairs/umbrellas from the resort but be ready to wait 30-40 minutes for them to service up Only one area (the activities center) where you can get pool towels but the resort is big therefore very inconvenient Dirty around the pool area No pool side service. You have to go to the bar area to get any drink. Only one bar area List of stray dogs just walking around the beach and inside the resort. Stepped in dog poop by the pool accidentally. Transportation around the resort takes longer then promised 5 minutes arrival time. On occasion Would have to wait 10-15min to get transportation and on occasion denied. Noellia at Swiss travel next to the beach access was non informative, very very rude ,hesitant to assist and just overall rude One bathrobe in the room Be prepared to wait over 30 min for breakfast at the restaurants. Its first come first serve however they accommodate people of Hispanic descent more quicker and kinder. Not clean resort around the pool and walkways Rooms are spacious the cleaning could be better. Showers, bathroom floors are dirty. Poor WiFi and service despite having all the bars Not the Westin quality experience Pool temperature is very warm and outside is like 90 degrees Poor lighting around the property. It’s gets pitch dark starting around 6pm. Path to rooms or getting to the lobby. The commons area does have good light Construction on site Lounge chairs are old, with yellow stain, the pool grounds were also very stained and no cleaning whatsoever / on weekend locals purchase daily pass and it becomes ghetto and just trashy ! No shampoo or shower gel in more then one room as I was not traveling alone , we came with other families ! Good side The chef at caracola was very kind and went above and beyond with food. Ivan, Vinicio (next to couri restaurant) Ruddy At The imperial bar. Fun, energetic. Entertaining. Ruddy makes excellent cocktails Facielli is the best restaurant at the property both service and food Room are specious and good design I was so excited to visit Westin in Costa Rica because we stayed at Westin in Maldives and it was exceptional but quickly realized nope we was not going to get the same experience !

There are many good things about this hotel, but they are outweighed by the bad. The food was not good, in fact it was terrible. It was unpalatable and bland. This was at more than one restaurant, the buffet and room service. Struggling to find something to eat in an all inclusive defeats the purpose of choosing this type of resort. It rained and water came down the walls in my room. The front desk informed me this was normal and would stop when the rain stopped (ridiculous response imo) but did me the "favor' of switching rooms. The drinks at the main pool bar were heavily watered down, and one of the bartenders left me waiting so he could help someone who had just arrived at the bar in a low cut top. That really made me angry as I had been waiting for several minutes by then. I will never return to this hotel, and will certainly think twice about staying at any Westin. I trusted the brand, and it turned out to be a mistake.

We had the best vacation ever. The staff here was amazingly kind to us. Kendoli was the sweetest to our family. She went above and beyond to make us feel loved and welcome. Every one of the people who worked here made us feel so special and welcome. We will be back. Life changing experience for our family.

This is my second visit to your hotel and I'm very pleased with everything it has to offer from the magical beauty of the landscape, great food, and clean rooms love the all inclusive access. Very friendly staff will help you in anything you need, Jose Reyes always very attentive caring for my room even helped me navigate my computer access when I was having issues. They go above and beyond to please you. You won't be disappointed.

Excellent experience from check in to leaving. Room was large and clean. Resort was beautiful. Beach was incredible. Everyone was courteous, helpful and fun. Special shoutout to Pablo our concierge who helped with anything and everything and was wonderful also Christopher at the club swim up bar who was so fun, Rudy at the Imperial Bar made incredible cocktails. The servers at the club pool, the massage therapists and the head of personal training who led our morning beach yoga were incredible. Highly recommend