Our family had a great time at Azul Beach. We were supposed to be going to Cuba but this got cancelled and we got moved to Mexico. Staff were great.....seen loads about UK travellers beware but I don't know why. It was pretty great! Food for us was lovely. I can see that plan eaters might struggle but there was something for everyone. We traveled with our boys(18&12) both enjoyed the hotel. Our eldest won the "crazy game" at the pool twice so was buzzing. One comment I would say is that the entertainment could start a little earlier but the entertainment was good when we saw it. Waiters remembered you, what you like and were very attentive(Roger, Mateo and Guadalupe were firm favourites) Booked a trip to Tulum with Luis in the towel exchange and it was a highlight of the trip! Also I have seen in loads of reviews about the seaweed........yes the hotel has seaweed from a hurricane a few years ago but the whole coast does. They are out trying to clear it and some days seem to be fighting a battle but they are still trying. Still doesn't put you off chilling in the cabana early evening watching the pelicans dive into the sea for fish!

veryy good experience, clean and comfortable rooms , very good food, good drinks, nice shows and the top point is the entertainment team, specially Alex and Mario, both were very nice, and provided lot of fun activities for adults and children. Beach nearby is as everything else in the Rivera Maya but this hotel experience is overall very good, above average.

Hotel is nice and the staff are friendly but you do get the odd one that doesn't care or they pester you u I had one ask me to get them a drink !! I'm the one onn holiday !? the food is absolutely shocking in all the restaurants its so hard to try book in to a different restaurant and they give you hardly any food when you book there was nothing to do thru the day they have kyacks witch was alright but had to wait over 2 hours for staff to turn up and try to book them few days later and they never turned up once agreed a time ect and at night the entertainment was shocking was a ghost town every night and its to far from anywhere costing like 80 dollars + round trip in a taxi was just so boring I was ment to be there 10 days but had to book a flight home after 7 as I couldn't take any more of the place wouldn't rrecommend going here at all !!

We had a great stay as a family of four that went with realistic expectations. Loved our 3rd floor room in building 3. Get the melted cheese and guacamole at Mexican restaurant. At buffet ask for an iced coffee and/or an ice cream cone. Go to Pizza Pizza for lunch and take left overs for mini-fridge. The staff was friendly and some service went above and beyond. Special thank you to: Jose Esquinca for the best restaurant service we received. Roberto at Pizza Pizza, who was very professional, funny and handled a dozen tables or more daily. Alex in Entertainment was genuine, excited to teach and always helped us have a good time. Betsy by the middle pool was always asking if anything was needed with a kind smile. Elena and Karelya in the kids playhouse were so sweet and our children really enjoyed their time there! It was their highlight of the trip aside from all the swimming in endless pools. FYI the slide is too fast, please make it safer for kids! The people mentioned made our stay extra special and we are so grateful for the memories we made at Azul.

The Resort itself speaks volumes when you arrive...The staff go above and beyond to make you feel at home and strive to make your stay as comfortable as possible. The front desk Staff is soo pleasant, Ruth and Jorge are all smiles very welcoming.Butler service is awesome!They really take your trip to next level with their service and attentiveness..Dorian, Valentin, and Pluto are the Best!Rooms are clean, beds comfy..It's family friendly and they definitely make my son feel like a little Prince when he's there. The Restaurants have exceptional service, they work hard to make sure your bellies are full, your drinks are great and your cups are full..The Hospitality and the people keep us going back. See ya'll soon..