Azul Beach Resort Riviera Cancun

Absolutely WONDERFUL!! A smaller sized resort with 400 rooms was very easy to navigate. The proximity to Cancun airport negated that long bus ride; we were the second stop. Four restaurants and the Buffet had extensive menus, delicious options and great service. Customer Service (especially Janet) and concierge (Eduardo) were extremely accommodating and couldn't do enough for us. There are plenty of activities on site to keep you busy or do nothing at all. A big plus was there was no early morning race to claim a lounge chair by the pool. They were always available. The rooms are clean, spacious and secure. The beach is narrow and the resort does its best to remove the Sargassum seaweed daily but that's nature and shouldn't ruin your holiday. All in all we had a wonderful time and have put it on our "Return To" list,

Great hotel , the views were great and the food was AMAZING. The rooms were very updated which made us feel right at home. The staff was incredible, and a SPECIAL mention to Mike , one of the baggage clerks . He went out of his way to help us , and he always answered our questions. It’s almost like he was our friend :)

Great stay. Staff was excellent, food was fantastic, rooms were clean and the site was beautiful. There is little signage around, so definitely get a map from reception when you check in. We had a few hiccups, (room phone not working, room was not cleaned one day) and the staff was quick to try and remedy the situations. Unfortunately the beach is lacking. If you're looking for swimming and snorkeling, this may not be the place for you, but for sunbathers, there is almost always chairs available, plus wait staff brings your drinks right to the beach, so no walking up to the bars. The lovely Pureto Morelos was an easy 15 minute Uber ride away, and offers lots of shops and restaurants. The a la carte restos were hit or miss, (Italian was our favourite) but the buffet was great.

My husband Evan and I went to Iberostar Selection Riviera Cancun in early-mid Feb 2026 with another couple. We had a wonderful time because of the diverse range of activities offered everyday. The activities crew members - Wendy, James, Luis, Deryk, Victor & Jorge were engaging and so much fun! (Sorry if I forgot to mention others). My husband does yoga only once a year when we go on our annual winter get away but after attending Jorge's daily yoga class for 6 consecutive days, he is now a yoga fan! We also did Jorge's aqua aerobics every day and enjoyed it immensely. Crazy games, dance lessons and crafty art sessions (coffee scrubs and macrame) were also not to be missed. Evening entertainment shows preceded by Bingo were great too. Thank you for making our vacation a memorable one! We would definitely go back even though there were a few glitches at the start of our vacation (food & service). Our trip was a last minute change due to a cancellation from a previously booked adults only resort. Because the size of this resort is not that big, the children here were not screaming and running all over the place. We were able to relax at the pool and enjoy our meals at the buffet despite the number of child around. I was actually impressed with what this resort offered families with young children (i.e. dedicated staff to run day-camp-like activities to engage the children in fun activities). The rooms were clean and spacious. Unfortunately, there was a sewage smell coming from our sink when we ran the water the first couple of days but that went away quickly. The buffet was disappointing the first couple of days (dinner and breakfast) but again that quickly improved. In fact, we were quite impressed with the diverse range of options and the fresh quality of the food - especially at lunch. The pizza from the pizza oven was really amazing - not to be missed! A few other guests we spoke to shared similar disappointments with food and service early on in our stay. However, they do agreed that they were pleased to see that the resort was making a concerted effort in making obvious improvements quickly. Thank you. The sit down restaurants were hit and miss. We tried the Italian and Mexican early on in our stay. Pros and cons on service and food quality. Again, it may have improved afterwards - not sure. We were happy with sticking to the buffet for the rest of our stay. We always sat in Javier's section - because he was amazing and took good care of us! The sales pitch upon arrival was aggressive. We told the lady that we would think about it (big mistake), but when we ran into her again in the lobby the next day, we felt like we just had to say a hard "no" to make it clear. Unfortunately, we got stopped by different person on a different day at a different location and at that point, we felt like we just want to be left alone. Despite some of the negative points above, we still had a wonderful time and maybe after a year or so (once all the renos/improvements on service/food are improved/better/consistent), we may consider coming back... maybe with grandkids next time :-)

Here now…2 hour wait for luggage at Cancun airport then ride to ride to resort with west jet vacations was over 2 hours. I would definitely take a private transfer in future. Check in fast. Rooms very nice ( pool view) lots of storage, bed comfortable ..no,complaints. No ice makers in buildings…have to get from bar. Pools have no stair access …ladders. So for those with mobility issues…not the best. Lounge chairs…low ,also an issue for those with mobility issues. Definitely not enough shade around pool very few umbrellas. One for every 4 to 6 chairs. Some areas none. Alacart Restaurant waits long and then longer to get meal. System of no reservations not really working…lots of upset people. If you are a beach person this might not be the place for you. Staff are all lovely…the restaurant and buffet staff…extremely hard working. Will update at end of trip