Azul Beach Resort Riviera Cancun

Booking directly with this premium resort expecting a luxury experience. Instead, my room featured a broken TV and a heavily soiled, completely unhygienic mattress (see attached photo). This is a severe breach of basic hospitality health standards. When complained to, Iberostar acknowledged the fault by offering a "future room upgrade"—forcing me to spend more money with them to get value. When I requested a fair 50% partial refund, they stopped cooperating and ignored my emails. Unacceptable customer care for a "Selection" tier resort. Do not stay here.

This is not a 5 star hotel! Booked this direct and nowhere did it advise the swim up rooms did not swim out to a bigger pool area that you could use. If you were a privilege you can the hotel web page is deceptive of the truth and should reflect the correct information. Reception staff unhelpful and in the end left the hotel short of 4 days due to having D&V and didn’t leave hotel to pick up anywhere else. Customer service very poor and tried to get moved to another one of Irbostar star hotel with no reply! Messaged CE via email and still no reply. Work being carried out next to our swim out area left debri from removal of the old plaster with new plaster debris all in the pool with black debris that stuck to your skin. Couldn’t use the swim out and again no warning that work to be carried out. Filled out a disclaimer form for why left and would have appreciated a email to ask further but over a week and not one question. I thought Irbostar was high quality but my first experience won’t have me rush back to book another.

From the moment we arrived, what a beautiful getaway, resort . The entire property is stunningly clean, beautiful, creating the ultimate getaway atmosphere. Warm beach, nice pools. But what truly sets Iberostar apart is the staff. Every single team member is remarkably kind, attentive, and genuinely goes above and beyond to make you feel special. And the food? Las margaritas?!!! Incredible! Every meal was delicious, with so much variety and wonderful quality. So many choices.... From a brazilian, and american soul, I truly recommend this dream gateway.

We have just returned from a 10 day relaxing holiday here and it was amazing! The hotel and its grounds are kept immaculate. All the staff we encountered were lovely and friendly and it never felt ‘forced’. We were lucky enough to be upgraded to ‘Star Prestige’, which meant we had access to the pool and swim up bar in the members area. All around this pool were Cabanas, which offer shelter from the searing heat at times! Loungers and sun umbrellas were also available too. There is also a Star Prestige members bar which is open 8am-11pm just inside the hotel lobby, which was really comfortable and air conditioned. Mauricio from the Star Prestige pool bar area absolutely made our holiday, always friendly and chatting, and of course up for a laugh! This pool was quite quiet at times, however, but that’s probably due to the time of year we went, but in no way did that spoil it for us, as we wanted a nice chilled out holiday, which is exactly what we got. There was also numerous other pools to choose from. There were plenty of activities going on throughout the day, so you could get involved as little or as much as you liked without constantly getting hassled by the animation team. They were always walking round telling people what activities were on and at what time, and if you politely declined, they didn’t keep going on at you to join in! The restaurants were also really nice, with varied menus, all cooked to order. Our favourite being the Spanish restaurant. We only ever had breakfast in the buffet restaurant as at evening time we always went to one of the other restaurants and never had a problem getting a table. The restaurants operate on a ‘first come, first served’ basis, so no need to book, however, at busier periods of the year, I can imagine it wouldn’t be as easy to get a table. If I had to find any faults around our stay, they’re minor…In some of the restaurants it would’ve been nicer if the food was served piping hot, but it wasn’t every meal we had, and in no way detracted from the taste. Lastly, the fixed sunbeds that were in the pool at the Star Prestige pool bar were quite uncomfortable due to the mosaic design of them, but again in the grand scheme of things not a massive issue. All in all, we had a wonderful, chilled relaxing time. I would absolutely recommend this hotel to people if they’re thinking of a holiday to Mexico. The transfer time from the airport is about 30 minutes, and from the moment we stepped through the doors of the hotel, we were greeted warmly, which also continued throughout our stay. My husband and I usually like to go to different hotels each time we travel abroad, however, I wouldn’t hesitate to stay at this hotel again. The whole 10 days we were there, were pretty much perfection. Thankyou for a wonderful holiday x

What a fantastic hotel!!!!! Staff go above and beyond at all times. Food is amazing even in buffet restaurant. We are leaving tomorrow...gutted. we've had an amazing holiday!!!!! Great entertainment....cannot fault a thing. Great drink service even in cabana on beach. Massive pat on the back to each and everyone of you.