Azul Beach Resort Riviera Cancun

Sergio & Mauricio was amazing. Made us feel like Royalty! Very pleased with our stay... would recommend! Very attentive, pay close attention to detail, remember you & what your preferences are... very superb!

Had an awesome week with a group of 6 adults and two toddlers. The resort itself is beautiful, clean, and very easy to get around. The food was outstanding, couldn't have asked for better. Special shout-out to Juan and Jazmin in the restaurants, and Alejandro by the cabanas, who made outbstay extra special. I highly recommend this resort to families as there is something for everyone, including an amazing kids splash pad, pool, slide and club. The only thing to keep in mind is that the water is not the cleanest and the beach is on the smaller side, but the team at Iberostar was working on beach the entire week we were there to improve it. The nightly shows were another big highlight, the fire, circus, and rock show were especially great! Thanks Iberostar for the best week.

There is no beach at this property, any photos are artist rendition. Ants overrun the entire property from lounge to chairs by pools. Walking paths are crumbling, uneven and unsafe. Poolside service extremely limited to non-existent. There needs to be a website or posting on restaurant doors for hours of operation. Rooms very tired and need updating.

Overall: Good, not great! Decent food, decent service, huge but cold pools, great beach but cabanas get taken quickly, amazing kids club, big rooms, but not great for little kids. Super clean, great spa. We don't regret staying here, but we are unsure if we would stay here again.  The food was mostly good, but the vegetarian in our group had a hard time finding protein sources. Buffet was closed from 11-1 and 4-6. The only place to eat from 11-1 was the pizza place or coffee shop, as the other restaurants were closed at this time. Service was hit or miss, and it often took a few requests to get drinks and a high chair. Some meals were great, others were just okay. Food was not well labeled; in one instance, tamales labeled "vegan" had chicken in them. Often hard to tell what was what. The themed restaurants were also hit or miss, but had a VERY long wait time for service (~30 minutes at one) that made eating with our toddler impossible. Room service was good.  The pools were mostly too cold to enjoy. The one day we braved it, it was great, but the other days were too cold. Maybe in the warmer parts of the year, this isn't an issue. Still great to sit and read by the pool! Foam party was a huge hit.  The room was big! But there was lattice work at the top of the room divider, meaning that sound and light carried from room to room. This meant that we had to put the crib in the shower the first night, and then rent a blackout tent for our toddler for the rest of the trip. We booked an ocean view family room, which we thought had a king bed, bit it was a queen. The bed was very uncomfortable. The pullout sofa was even less comfortable. The jacuzzi was big, but the jets shot out some black grime, which was gross. The balcony was perfect. We loved the always stocked mini bar. Housekeeping was inconsistent. Took a few hours for any soap to arrive, days without washcloths despite reminders. Music from parties/ concerts was too loud a few nights.   There was some exposed wiring that was not ideal for our toddler.  The kids' club was AMAZING. Plenty of space, toys, and amazing staff. No notes here. Similarly, the splash pad was our kids' favorite.  The spa and hydrotherapy were well worth the expense. The daily fitness classes were great. There was no way to get from the rooms to the restaurants, the lobby, or the gym without getting wet in the rain.  The service was generally good, but rarely great. Long wait times at the front desk. We would have benefited from an orientation to the grounds and restaurants, but kind of had to figure it out on our own.  The app is very clunky and difficult to use.

Alex was an exceptional host made sure we had everything we needed. Ricardo in front lobby was so sweet never forgot who we were from the first day we met. Overall the resorts is fantastic great food and all the staff is friendly. The only downfall here is the beach area is very small.