Azul Beach Resort Riviera Cancun

We spent the last 6 days at Iberostar Selection Riviera Cancún and had a wonderful stay. The resort size was perfect for us and is beautiful. The resort is immaculate with staff who are responsive and kind. Every person we encountered greeted us warmly. Our room was fantastic and any concern we had was addressed quickly. We had a pool view that included a bonus ocean view. The Star Entertainment staff were amazing! We enjoyed all of the games, activities, and shows (especially the rock show). Miguel, James, Carlos, Wendy, Derek, Mario, and all the others helped make our stay so fun. Jorge and the water aerobics were our favorite activity! The restaurants were first come and we rarely had to wait. The buffet had a large variety of food. The burger bar set up was our favorite lunch. The beach was a little larger than we thought based on other reviews, but is not an ideal Caribbean color. The staff work so hard to keep the beach clean all day. The bars and drinks were great. The pools were beautiful- it was easy to get a chair and enjoy the sun. The pools are cold and not heated- be prepared! Our only feedback would be to have more snacks available through the day near the pools and we felt like it was hard to avoid the sales pitch on arrival. We got many calls and door knocks the next morning to show up for a breakfast pitch we were not interested in. After that, we were left alone. Overall, a perfect week away!

Ok I will start with the good points...the staff there were AMAZING!!! So friendly, so accommodating and they went out of their way to help you. The food was very good too. Our server (Orlando) was the best we've ever had!!! We always tried to sit in his section. He would come running over to help me carry back my food! Kudos to all the friendly, helpful staff! The entertainment was good too and the staff always told us what was going on for the day. The trip from the airport was about a half hour and not as wild as some I've been on. I'd say my main complaint was not enough COMFORTABLE seating. There were the pool lounges which I find uncomfortable after awhile, the chairs in the lobby were low and deep (we're older and find them difficult to get up from) It would have been nice to have some benches overlooking the ocean and grounds placed here and there. Another beef I had was with the bridges and ramps.(very difficult for the elderly) All in all it was good for families with kids, the pool lounges were all over the place and the rooms were spacious and clean.

Great hotel great location really good rooms Food and drink are excellent staff can’t do enough for you this is a great hotel

We went to the newly acquired Iberostar Selection Riviera Cancun that opened up this past November. If you are a pool person this is the place for you. There is pool access in front of every building. If you are a beach person, there is a very small beach area. If you like pizza there is the Pizza Oven located by the kid’s pool and splash pad. The pizzas are made to order and very delicious. Jesus the server is fantastic! There is a burger grill close to the Star Prestige pool that is amazing. The burgers and hotdogs are cooked on a big green egg grill. The Caribbean restaurant’s fried lobster tacos are the best. If want an ice cream it is located right below the theater and main lobby. Yes there are elevators if you don’t want to use stairs. The Star Prestige team led by Elizabeth are amazing. Rosalino, Michelle and Ivan are at the Star Prestige lounge, Sergio and Mauricio the Star Prestige pool concierge’s make sure you have everything you need. We can’t wait to go back to see our new Iberostar family.

My husband and I just arrived back home after our first stay at the Iberostar Selection Riviera Cancún and we have already booked our return visit for April 14-21. Having stayed at every Iberostar in Mexico and the Caribbean, we always say that each resort has something unique and special to offer and that definitely goes as well for the newly acquired Riviera. So, what’s so special about this property? Well, aside from the amazing Star Prestige Team led by Elizabeth and all the other hard working employees such as Guadalupe in housekeeping, Sergio and Mauricio at the Prestige Pool, and Uriel the bartender at the Members Only pool making the best palomas, it’s the ROOMS - THE SWIM OUT ROOMS THAT EXPAND ACROSS ALMOST THE ENTIRE PROPERTY! Ok, so I must be honest, the beach is an ongoing work in progress with the grass issue and barriers however this resort has by far the best rooms with pool access and views of any that we’ve visited. There are four specialty restaurants- Mexican, Spanish, Italian, and Caribbean Grill all of which had amazing menus with our favorite being the fried lobster tacos at the Caribbean. There is also a beautiful buffet for breakfast, lunch and dinner however the hamburgers cooked out each day by the Prestige Pool were great and the made to order Pizzas at the Pizza place by the kids splash pad is not to be missed! The shows at night were really great - we especially loved the Rock Show with Bingo beforehand- which I won! The resort is beautiful and well managed as we had the pleasant opportunity to visit with Elena, the assistant manager who made the time to come by to say goodbye to us before we left. You don’t find that kind of true hospitality everywhere. Needless to say, we can’t wait to return and will definitely add The Riviera to our rotation of favorite resorts.