Azul Beach Resort Riviera Cancun

Went with my best friends family. Amazing trip! Food was 10/10 and almost all staff were extremely friendly and kind! Some resteraunts were under construction but it did not take away from the ones that were open with incredible food and buffets. Drinks were always good. Room service was decent, not a good as dinners. Pools were very clean and nice and water aerobics was so fun! Beach was not swim able but we didn’t even need to go to the beach with all the beautiful pools. Only complaint is that the one server (Eduardo), was not a fan of us for an unknown reason. He would visit his other tables and leave us hanging. He wouldn’t refill our drinks or ask if we needed anything, and seemed annoyed when we asked for dessert menus. Other than him our experience was amazing!!

I had an amazing time during my honeymoon vacation. The resort was beautiful with a great selection of food, room service and drinks all inclusive. They had great events with a few special shout outs below who helped to make our time here extra special. Marcello - Concierge Our trip began with a high note with Marceles giving us a tour and leading us and our bags to our room. He set the bar for stellar hospitality and assured us we would never want to leave, which was true! Even on our return trip home when our World to Meet ride service arrived at the wrong place for pickup and drop off twice, he spared no expense with contacting them constantly until we arrived at our destination safely. George the Water aerobics instructor: His passion for his craft translated to us and while initially I was apprehensive of exercising on vacation it quickly became a highlight for me. Burning over 230 calories each session while committing to the workout helped me to feel less guilty about overindulging on the all you can eat food lol Cruz & Enrique: Great Servers Above and beyond service and made each meal time filled with incredible hospitality. They made sure I had everything I needed and provided us with special attention during our honeymoon meal. 5 stars! Angelica - Housekeeping Amazing cleaning service with attention to detail, I think she may have heard my fiance and I speaking about how hibiscus flowers are my favorite because after the pool, we found a few on our bed after she made our room spotless. Overall had an amazing time and would recommend!

We have checked into the hotel today and very disappointed. The hotel we booked was the palmar beach resort but now have been taken over and are going into a transition to another resort. There is barely anything open, one restaurant at a time, service has been terrible and we’re only one day in. The resort is like a ghost town, we wanted a switch up to a new resort but this has been so disappointing. They made us wait to check in and while walking around my kids were the only two in the pool so you cannot say you’re busy. I wish our travel agent would have said something about the transition, but we had no idea. Would not return. There is also no beach. So highly suggest going elsewhere.

Nothing advertised was available during our stay (September 20-21, 2025). We booked this resort based on the information provided by Expedia. Advertised seven (7) restaurants - Only 1 restaurant was open for breakfast (8 till 11:30) same restaurant reopened for lunch (12:30 till 5pm) and then, same restaurant for dinner (7pm till 9) No breakfast buffet as advertised, no 24/7 room service (only 11am - 11pm) and thats if they answer the phone. 5 pools are advertised but only 1, booked the premium swimup room that lacked hot tub outside our swimup room, hot tub inside our room (both hot tub did not have hot water - cold water) Property lacked so much that was advertised. BEWARE IF YOU BOOK THIS RESORT! Rude staff!! They don't care - this property was sold last July 2025 and no one cares about the guest that are paying to stay here!!!

Soft opening. It was quiet and clean. The room was huge. A lot of the restaurants weren’t open so our selections were limited but it was l delicious.