Devossion by Live Aqua Playa Del Carmen

Let me start by saying we've been to Playa Del Carmen around 15 times and have stayed at different places that are great. This one topped them all and will be our go to location in the future. My wife and I arrived and unfortunately the booking company messed up our reservation for a Horizon Suite. Two front desk employees, Brenda and Carlos, were incredibly patient with the booking company and worked out the issue. The suite was perfect for us - spacious, comfortable and has breathtaking views of the ocean. The bathroom was huge and had a rainfall shower and full tub. Everything in the room felt very high end and luxurious. Our butler, Katherine, was nothing short of amazing. She had found out it was our anniversary and personally went above and beyond in her service to make our celebration memorable - including rose petals and chocolate covered strawberries. The atmosphere at the property was equally high end, with a large open aired walkway through the lobby and down to the pool/beach area. There is an upbeat vibe throughout the day as the staff engages in many activities to keep guests engaged (if they want to). The restaurants on the property were very good - we particularly enjoyed the sushi restaurant and breakfast at Azur. All of the drinks were fantastic - they don't skimp on liquor and can make you just about anything you can imagine. Be careful of the speakeasy - the night caps were very good and entice you to drink more than you need to! The entire property was extremely clean and the staff at the beach were quick to take orders, deliver them and clean up any plates/empty drink glasses. Jose and Yessi were excellent in their service to us when we were in our cabana. I highly recommend booking the suite if you want to get a ton of value for the money. Not only is the room large and comfortable, but you get a free day in a cabana and access to the Devossion lounge. The staff in the lounge were amazing - so many good things to eat/snack on and they also make excellent cocktails. We never had any issues with noise in the room - the soundproofing is solid, and you can definitely get a peaceful night's rest. The property is perfectly located on 1st and 26th street, so you are a few quick steps from the action of 5th avenue. Again, a special thanks to Brenda, Carlos, Katherine, Jose and Yessi for their excellent and memorable service. We will definitely be coming back and recommending this property to our friends and family.

Aarón, our concierge, made the whole experience much better. Gave us recommendations on what to do and where to go. Would highly recommend the resort too. Friendly staff, good food and location. Really nice rooms too!

An amazing stay in a central location. Enjoyed our stay at Devossion and will be recommend to anyone looking to visit PDC. We were well attended to on my husbands birthday trip and we’re on a first name basis with many of the staff. Loved the speakeasy and DJ. We are a group in our early to mid 30s and wish the music during the pool was more diverse.

I’m a Fiesta Rewards member and I recently visited this resort after it was recommended by reps at Live Aqua Cancun. I want to give some insight on our stay. Upon booking the trip, I only saw positive reviews. We have stayed at several resorts and we actually stayed at another resort while on this vacation. I frequent Live Aqua Cancun, so my expectations were at minimum the level of cleanliness/ambiance as LA Cancun. The rooms: I thought the rooms were small, dated and lacked aesthetically. The mirror in our room had water spots and the fixtures were pitting. I spotted one too many large strands of hair that did not belong to me. I was expecting some aromatherapy, I even asked for some that they didn’t provide. I do travel with my BBW wallflowers that I was able to plug in. The bed was meh, not super uncomfortable just nothing to rave about. I love the Molten Brown products at LA Cancun, Devossion have Natura Bisse. Also in case you didn’t know, this resort is an exterior corridor resort. The AC in the rooms work really well too. The beach: It’s a public, overcrowded beach. They did their best to keep the sargassum at bay. The beach service was the best we’d had in a while, Jose was amazing and helped with everything. The food: There are a few restaurants, we tried the Italian, Asian, Breakfast Buffet and room service. We didn’t make it to the steakhouse or the Seafood restaurant. Overall the food was good. The breakfast buffet didn’t have many options; however the fresh squeezed OJ was the best part for me. One night we needed room service, they did not answer. We did call the front desk and they took our order and had it delivered. The service: Checking in was a breeze, the bellman, the servers, just about all of the resort personnel were very nice and helpful. The location: The location is everything if you like to hang out. There is so many stores and restaurants within walking distance. It was one of my favorite adventures on the trip. Would I stay there again, no. Would I stay in that area again, absolutely!

My husband and I came to celebrate our 20 year anniversary. We booked the plunge pool room. The room is large and clean upon arrival . We were left delicious Carmel macaroons. I probably wouldn’t book this again as the pool is a rough stucco and wasn’t comfortable to sit in. But that’s personal preference. The resort is beautiful with lots of open air space. The beach area is nice, most days not a ton of sea grass and the sand break out about 75 meters keeps the waves manageable for swimming and relaxing. The resort is 1 block off 5th Ave North. This is closed to vehicles and goes on for blocks with shops, restaurants and bars. With lots of live music at night. We enjoyed walking around and doing a little shopping. The resort is quiet and peaceful and you’d never know the night life is so close. We really enjoyed the exceptional staff. Stand outs were: Ady at the pool. She was so attentive and friendly. We sat in her section multiple days and she was always taking care of so many of us. Also, Laura, Abimael and Carlos at the lobby bar. They made our last night (20 year anniversary celebration) so special. Carlos did a tequila tasting and pairing and made us both delicious signature cocktails with our favorite alcohol of choice. Seriously the best cocktail I had. He should create some signature cocktails for the resort. We also enjoyed Ernesto in the sushi restaurant, he gave us great recommendations for things to do during the day. Also a huge shout out to the entire Bell desk at the entrance. They were always warm and welcoming when we returned from town or excursions. So helpful with recommendations on place to find a sweet treat. They also went above and beyond helping us with our shuttle to the airport. we saw lots of reviews complaining about the food. So we were pleasantly surprised with the quality of the food. Everything we had was very delicious and fresh. We are foodies and we had so many exceptional meals. I thought there was a good variety. There’s an Italian restaurant, sushi restaurant, steak house/grill and Mexican restaurant, also pool side specials such as poolside paella and a grill menu you can order off. There’s a coffee cart area that has breakfast pastries in the morning and sandwiches and snacks in the afternoon. There’s a huge breakfast buffet with too many options to list. From fresh made tortillas to a waffle bar, to fresh made omelets. The freshest baked goods and so many fruit selections. They even squeeze their orange juice freshly. There’s also many pool side activities, water aerobics, pool volleyball, cocktail making classes, poolside arts and crafts, ocean kayaking. These are just a few going on while we were there. They also did a bubbles party one evening and had a live band in the lobby one night. I loved the selection of activities. But there was no way to know what was happening for the day unless you happened upon it. So we missed some things or saw them at the end. It would be nice if there was a board or paper in the lobby area where you could see the day’s activities. The entertainment staff was always running around trying to gather people. It would be nice if they didn’t have to do that and people could plan their day by knowing if something special was happening that or that night that they were interested in. Ok here’s what needs improvement. The front desk staff needs improvement. We are early risers and waited until 3pm most days to have anyone come to clean our room. Which was when we were returning from the pool. I called and asked that it be cleaned at 10am everyday with the housekeeping. That never happened. When we brought it to the front desk we were greeted with blank stares and never got resolve. I stopped going to ask about the housekeeping because they were so unhelpful. Which was so strange with the staff in every other area being above and beyond helpful. Which is why I gave 5 stars. Because all the other staff were so above and beyond. But cleaning schedules need improvement and the front desk staff. Both were disappointing. That being said I’d definitely come back. I know this is a newer resort and is a work in progress. The goods far outweigh the bad. I would definitely book this again.