Devossion by Live Aqua Playa Del Carmen

Had a terrific stay here at the beginning of July with my wife. The hotel is located in the city of playa, one block off 5th Ave, but once you are in the resort, you feel like you are in a remote, tropical retreat. Check in was easy. We opted to upgrade to a club level ocean view room. This came with butler service and access to the club level lounge. Our room was huge and had great views of the ocean. There was a living area and an entirely separate sleeping area. The balcony was spacious, and came with a plunge pool. We found the plunge pool too cold for our liking, but we spent a lot of time on the balcony. The air conditioning worked fantastic, and when I noticed the refrigerator was not keeping things as cold as we prefer, it was swapped out in under an hour. Our butlers, Alexis and Guillermo, were amazing. They checked in multiple times throughout the day and evening to make sure all our needs were met, even decorating our room for our anniversary. The club lounge offered a nice air conditioned break from the rest of the resort, and it was a great place to get a snack and cocktail. There was only one pool open during our stay as the other quiet pool was being worked on, but it was never overly busy, and we never had a problem finding chairs. We did get a bali bed for one day as part of our room upgrade, and we liked it so much, we paid for one another day. There were activities in and around the pool daily such as water aerobics. There was also a DJ. Pool service was good, and we really enjoyed the food in the pool area. There was also a drink cart that came around offering a cocktail of the day that was fun. Besides pool area activities, I participated in a mixology class, and a guacamole making competition, and had fun at both. The beach was nice, and we got in the ocean a few times. The sargassam wasn't that bad, and people worked very had to clean it up. Service throughout the resort was fantastic. The grounds are well maintained. It's not a huge property, but it never really felt crowded. The restaurants were a bit of a mixed bag for us, not because of quality of the food, but because our options o places to eat were limited. One restaurant was being worked on. This meant, there was only the buffet for breakfast. It's a really good buffet, and they serve tacos for breakfast, which I love. However, we were there for seven days, and it got a little repetitive. Service from Jaidy, Laura, and Marcela was phenomenal. We ate at the Japanese restaurant our first night, but didn't find anything we liked. Not that the food was bad, just not our palette. That meant that our dinner options were reduced to the Italian restaurant, and the steakhouse. Both were really good, but again, it got repetitive. The fish at the Italian restaurant was my favorite, and Gamboa might be the best waiter we've ever had on vacation. I enjoyed the steaks at the steakhouse as well. You can tell they are putting a lot of work into this property, and I can't to return to see how things have progressed. Overall, it was a really good hotel, that is lacking a little due to their renovations.

Melanie!!! We loved her. She made our time here worthwhile. Thank you Melanie for you beautiful smile and kindness.

This was a great experience! The hotel is beautiful, high end, classy, and just the right amount of fun. The staff is very attentive. Great Spa...make sure you visit it! Natan in the italian bar is superb! He makes an excellent Lemon Drop and Espresso Martini.

The worst experience. Raccoons 🦝 everywhere the staff knows about that and they did nothing. No AC in all restaurants only in the rooms. Food is bad and cheap. If you like to have a ok food guess what? You have to pay for it it’s not free 1 steak $150 US dollars wow all inclusive? What a joke resort . Will never go back

My sister and I just returned from a week at this resort and it was wonderful!! WE had an amazing room with a beautiful ocean view. The staff were absolutely the best. We had the greatest pool person GERRARDO who took excellent care of us in our cabana each day! We celebrated my sister's birthday and AMERICA was so helpful in planning a surprise cake. Water aerobic class with MELANIE was so fun! Our room was extremely clean and the noise level was quiet. We were looking for an atmosphere that was mellow, but also exciting and it was a prefect balance. The location was also perfect, we had the beauty of the beach and ocean but just walking outside the resort we were 2 blocks from an area with lively bars and shopping. It was perfect! Definitely recommend this for what we paid for - it was great! We will definitely be returning!