Devossion by Live Aqua Playa Del Carmen

The customer service was over the top! Tessa, Erick, Mel, Gerardo, Ady, Jonathan, “Super” Mario, Carlos, Denisse, Candido, and on and on. We were treated like royalty and felt so cared for. We would come back again just for the people who learned our names and our orders and delivered them with smiles again and again.

The service is amazing. Everybody is so attentive to what you need attentive to allergies. The beach is gorgeous. The pools are gorgeous and the activities are exciting and there’s always something to do 10 out of 10.

This was a fantastic resort with lots to do. The service was incredible. Honestly, no complaints 10/10

We had an great time, the staff was awesome. Melanie, Denura and Roberto and so many more were amazing. We’ll be back.

My stay at Devossion was nothing short of amazing. What truly made this resort stand out was the staff. Every single employee I encountered went above and beyond and genuinely seemed happy to be there. Their level of service made me feel completely taken care of from start to finish. Even management checked on me several times throughout my stay to make sure everything was going well, which made the experience feel even more personal and thoughtful. I visited for my babymoon, and the staff acknowledged it throughout my entire stay. They even surprised me with thoughtful small gifts, which made the experience feel extra special. If you are celebrating a special occasion, this is absolutely the place to do it. The view from my room was breathtaking. I stayed in the Queen Premium Ocean View room, and it honestly exceeded my expectations. The room was even bigger and nicer than the pictures online, which almost never happens. I also visited the spa three times, and every experience was incredible. The concierge team was equally impressive. I booked an excursion through the hotel, and they took a great deal of time explaining everything in detail and even called multiple companies to ensure they could properly accommodate me. The food was very good at every restaurant I tried. My favorite was Nami, the Asian restaurant. I am not usually a huge fan of Asian cuisine, but it was honestly some of the best I have had. The beds were also extremely comfortable, and housekeeping kept my room spotless the entire trip. Even if you were still in the room during cleaning time, they would happily return later. I have stayed at several all inclusive resorts, and this was by far one of the best, mainly because of the staff and how valued they made me feel throughout my stay. The only downside, in my opinion, was the lack of activities and entertainment. There were only a few scheduled activities each day, and some did not end up happening. There were also no nightly shows like many resorts offer. Most evenings featured a DJ, and one night they had stand up comedy. Overall, I would still give this resort a 5 out of 5 and would absolutely recommend it to anyone looking for a relaxing and luxurious getaway.