Dreams Aventuras Riviera Maya

For context, this was our first time at this resort. It was our 8th time visiting Mexico. We have stayed at 3 Hyatt inclusive properties. Overall I would rate this resort a 4*. The Good: The à la cartes were quite good, especially the Italian and Sushi restaurants. The resort and room were clean and the bathroom large. The staff work very hard in all areas. The fire show was very unique and well done. The Less Good: The beach is unswimmable because at this time of year the sargassum is so bad it smells like rotten fish and sewage. If you are hoping for beautiful blue water you won’t get that. There is nowhere to swim in the ocean anywhere near this resort. If that is important to you, consider staying in Costa Mujeres, Isla Mujeres or Cozumel. The buffet had some options and you won’t go hungry, but not at the same level as an Iberostar, Riu or Gran Bahía. All of the activities are family-friendly and child-encouraged, including the evening dance parties and bar nights, so if you are not bringing kids and seeking adults-only activities, you may find there are few options.

We stayed here to attend our nephews wedding. This resort exceeded my expectations. As soon as we arrived, someone greeted us and took our information. I felt the hotel and surrounding area was very safe as there were 2 guard houses we went thru. We booked a preferred club marina view room so we had added benefits of the preferred club which I liked. The wedding venue was wonderful. The food there and the restaurants we visited was also very good/excellevt. All staff on site were helpful, friendly and accommodating. I definitely would recommend staying at this hotel to anyone who wanted to visit this part of Mexico.

I will start with what we liked about the Dreams Puerto Aventuras. We enjoyed most of the workers in the restaurants, they worked very hard to serve us well. We also enjoyed walking to local eateries and markets that was close to the resort. The property is older and in my opinion, I have been to other resorts that are much nicer and have more amenities and food options. The pools are small and were not cleaned very often which made the pool experience a downer. We couldn't do anything by the lagoon due to a huge build up of seaweed so we depended on the pools to satisfy our swimming needs and it was underwhelming. There is a sand beach near the lagoon that has chairs to sit in but the sand was very hard and upon inspection, it was a concrete base that they just poured sand over the top to create a beach. Room service was slow and they didn't communicate very well when we asked for updates. Also, another reviewer mentioned a Vacation Club sales pitch at Dreams Tulum. This is 100% accurate. Dreams Aventuras knew we were disappointed in the pools so they said we could go enjoy Dreams Tulum for a day for free and use their pools and beach and food and drink. When we got to Dreams Tulum one morning, they told us that me, my wife, and my 3 kids had to go on a guided tour and also sit through a 45 minute sales presentation on their Vacation Club to try to get us to buy a vacation club package. They would not allow my kids to use the pools or beach until the whole presentation was completed. I was so upset that we left and got a taxi back to our resort. I will never stay at this property again simply because I just think other resorts offer a better value for your money. If you are looking at staying at this resort, I highly recommend you look at all your options and reading reviews before making a decision.

Awesome staff!!! Unfortunately bad company (Hyatt). Since Hyatt took ownership a few years ago the staffing has been HORRIBLY inadequate and amenities like food, liquor, and beer have been far less desirable than before Hyatt. It was sickening to see these incredibly hard working employees so frustrated with not being able to keep up with customer demand. There used to be 2 employees at any bar and now there is only one per bar... That's not enough! The worst thing we encountered was trying to get dinner one night and it took about an hour to get in and another hour to get our food... When the restaurant was only half-filled!!! This is not because of the employees, it's because of the limited staffing that HYATT is using to try to save money. So in conclusion we did enjoy our time at Dreams Aventuras but there may be better companies out there that aren't so concerned about the bottom line and shareholder's payouts.

This great for Families. If you are couple or you dont have kids do not come. SPA WAS EXCELLENT. The staff was helpful. With each restaurant was small variety. However there was plenty for the kids to eat. Service was always great