Dreams Aventuras Riviera Maya

This was our fifth visit to this resort. We love Dreams Aventura for its size, staff, and location. Over the last five years we have had a variety of rooms, but this year we opted for a swim out room, which was fantastic. Our swim out was on the preferred pool side of the hotel, which was perfect to enjoy the late afternoon sun (by 2 or 3pm (depending on the month) the main pool is almost completely shaded). We travelled with 2 families and had a group of 13, ages ranging from 11-76. I will start with the PROS: The staff - from servers at restaurants (Teresita at Oceana) to pool side servers (Jorge is the BEST), we always had amazing service. They work so hard and are warm and friendly. The entertainment staff was top notch this year. A special mention goes to Abigail and Edwin who took time out of each day to connect with the teens in our group, tried to teach us how to dance, taught us new games, and really got to know our families. Aby even gave our girls hand painted pieces of art when we left. They accommodated our request to play an old crazy game favourite, and made our week so special. Thank you, Abigail and Edwin! The food was good in my opinion. Some in our group were more disappointed than others. But each meal had several tasty dishes. The habanero soup at El Patio is amazing. Chia pudding, French toast, and the salmon toast were breakfast favourites at Oceana. The drinks are always food - lots of name brand liquor at the preferred bars and the all time best bartender in the world, Adalberto, can be found in the lobby bar most nights. He never disappoints and makes the best drinks. The town - we LOVE the town. We walk for an hour or so every morning. There is always something new to see and we feel 100% safe. Rooms - our AC never disappoints, the showers are hot, and the housekeeping is top notch. We always had a clean room and fresh towels. Upon checking in, we were disappointed with the state of some of our furniture in our room. It was either badly stained or had spill marks all over it. Within hours, they had either removed the dirty furniture or cleaned what was there. They definitely took our requests to heart and did what they could to fix it. The CONS- There seemed to be a larger number of weddings this year. We love to see weddings - seeing the bride and groom on their special day is always very joyful. However, this year the resort continuously closed parts of the hotel because of the weddings. Out of the seven days we were there, the beach volleyball court was closed for three of them. This is a pretty big deal if you have 6 teenagers who love volleyball in your group. The Mexican restaurant was closed several times, and so was the swing bar. I completely understand that couples pay a hefty price to have their wedding at a resort. However, the hotel should not take away part of the facility that all guests pay for. If the resort would like to continue hosting so many weddings, they need to make accommodations for this, and build a wedding venue. The evening entertainment also seemed to fall short this year. I am not sure if their theatre is broken, but most evening entertainment took place by the preferred pool. This meant that several days of the week the staff had to completely shut down the preferred pool area around 4 PM. There also seemed to be a lack of shows, with several evenings having no entertainment, other than live music in the lobby, which is already overcrowded and exceptionally loud. Will we return? Absolutely. We still love dreams adventurous and for the few cons that we experienced, we experienced many more pros. The staff are really what makes this resort such a gem. We appreciate them and love seeing them each year.

Julieta at the Dreams Spa was absolutely amazing with my 2 girls (7 and 4 years old). She took her time to braid the girls' hair just the way they wanted it. She was a pleasure to hang out with. Can't say wnough good things about her! Thanks Julieta!

Armando Coda was so much fun at the restaurant!!! He made the trip so unique and we wish he had a show at the hotel

This is for the spa . We were not guests at the hotel . We are locals and wanted a deluxe spa experience which it was certainly that! We loved the personal attention that was given with warmth and professionalism . The facilities are great starting with the hydrotherapy pool ! The sauna and steam rooms great also. The relaxation area was wonderful. They give you cold cucumbers for over your eyes and a cold towel to rest before your treatment. We had the hot stone massage . My masseuse was Brenda and she was top notch! Just what I needed the right touch to relieve stress and work my sore back and neck. I highly recommend it ! The male masseuse was also amazing according to my sister !

Super break from the cold UK winter. The hotel had everything & was in a great area for any extra entertainment- we took bikes & golf carts out to see the dolphins! Ground floor Preferred club Room with swim up worked perfectly for us. And worth the upgrade. The staff everywhere were v attentive & we were never without a drink or waited for food! Food at each restaurant, buffet & sea side grill was always delicious. Hotel had plenty of peaceful areas (including how lovely it was to enjoy the calm cove for snorkeling) for relaxing but also none stop entertainment around the main pool if u wanted to get involved. On that note the entertainment staff were superb too. Full marks all round!