El Dorado Royale by Karisma

My spouse and I stayed here several years ago and returned with high expectations. While the property is still beautiful and the grounds are well maintained, the overall experience no longer reflects a 5-star standard. The beach is spacious but not particularly remarkable. We visited during a quieter period (roughly 50% occupancy), which likely made our stay more enjoyable—there were no long lines or crowds to navigate. At higher capacity, I suspect many of the shortcomings would be more noticeable. The biggest decline is in the food quality. While still decent, it’s a clear step down from our previous visit. Service was inconsistent: a few staff members were excellent, but they felt like exceptions rather than the rule. The resort advertises included excursions, but getting clear, straightforward information about them was frustratingly difficult. We ended up relying on other guests for basic details—something that shouldn’t be necessary at this level. The checkout process was particularly disappointing. We were instructed to pre-check out a day early, waited about 20 minutes in line, were told a one-hour late checkout would cost extra, and then asked to return again the next day to stand in line just to hand in our room keys. It felt unnecessarily inefficient and out of step with the level of service expected. If you can secure a good rate, the resort can still offer a pleasant stay. Just go in expecting a solid 4-star experience rather than the 5-star experience it once was.

Everything has been great, with the best room service from Jorge , as he went out of his way to make sure we were taken care of ! Also roberto took care of us in many of the restaurants, Cocotal, kampai, etc. and he was amazing !

We had swim up rooms in the 55 building. This is our favorite spot. Nice view, right across from the bar and lunch grill. Also across from the members beach area. Alberto is a great beach butler! We like this section too because you can see the arrival of room service when out on your patio or in the pool. We love dorado royale. The grounds are beautiful, the restaurants and room service have great food, bars are good. And don't forget our butlers Israel and Gerald. And our room is always kept clean and refrigerator kept full of drinks. Thanks to all the wonderful people here for making our trip great!

Me and my husband met his daughters and their husbands at the Eldorado for a weeks stay. We were in building 12, room 15. First day I went to pee in the toilet and I was wearing the cute little house slippers they leave in the room for you because the floors were FILTHY! Back to the toilet, when I went to get up my left foot started sliding forward and then my right foot slid right into the wall, then my left leg slid backwards as I fell off the toilet because all the water that was in the toilet tank leaked on the floor! Now, my left hip and knee are sprained/wrenched ! So, I call the front desk, they totally ignore me telling them I fell AND HURT MYSELF! They say "we'll put in a order with maintenance, and the dirty floor?? Crickets! My toilet leaked for 3 days, I had a towel under it! On the 2nd day maid mopped the floor. On the third day maintenance fixed the toilet and left greasy boot prints all over the bathroom, maid doesn't mop the floor, not even the next day! I complain to front desk. Then on the 4th day im at the main pool laying by where the cabana at and the guy sold hats and stuff. But that day he wasn't selling nothing. But a hotel worker was sitting their all day, and he saw a man slip and fall. The hotel guy kinda got up, but the guy who fell got right up and stood there. So hotel guy sat back down and never said a word or checked to see what he slipped on! Well guess what, about 1-1/2 hours later, I slipped and fell in same spot!! Hotel guy did same thing! Except, he got a towel this time and cleaned up the tanning oil someone spilled or oversprayed in that spot!! Too late for me and my left knee again! And my frigging back was none too happy. So, I'll jump to checkout then I'll tell you what I liked about the place. At checkout, I asked the guy to comp me and my husband one of two of the massages we had because they were needed for pain for me, mental anguish my husband had due to my pain! All I got was i can let you fill out a incident report. Incident report?? I said, I've complained 3 times and no one's offered me to fill out no report till I ready to board my ride to leave! So, I declined! Im sure it would have been filed! Now, what i liked the service was excellent, with the exception of house keeping AND we tipped her daily! The food at the Japanese/Chinese restaurant name? was too die for and so was the service. The buffet wasn't that great for me. But the fresh squeezed OJ was a delight! Santa Fe was also fabulous, along with the service! I didn't care for how spread out everything was. Now, it was the 2nd time the kids went to the complex. And they got snooker into the free massage if you'll listen to a 90min presentation that turned into a EXTREMELY HIGH PRESSURE SALES game of thrones that lasted 4.5 for 1 daughter and the other daughter walked out after 4 hours of saying NO, and them continuing to harrass them. Then, the daughter that walked out got a crappy massage, hand rubbed, half shoulder, Also she was blacklisted on her room service refills for water and beer, even leaving tips as usual! But the other daughter that stayed, but still manages a hard no, wasn't blacklisted! Wtf is that all about? Surprised, you let them eat!! So, NO I WILL NEVER RECOMMEND OR VISIT YOUR PROPERTIES AGAIN!

This place is great! We enjoyed 4 nights and loved everything about El Dorado. Staff are great! The food is great! Elizabeth Was our lady in housekeeping greeted us with a smile every day. Entertainment was good. Alfredo and Mariano at breakfast made us smile each day. They were great! We walked in and they said Hill Family welcome. We hated to leave on day 5. Would definitely recommend this resort