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El Dorado Royale a Spa Resort by Karisma has been recognized as the only Gourmet Inclusive® in North America to receive the prestigious AAA Four Diamond Award since 2007. Voted one of Conde Nast traveler´s Top 100 Hotels in the world, El Dorado Royale, a Spa Resort, by Karisma is Mexico´s premier adults-only, beachfront resort where couples, wedding parties and honeymooners savor a Gourmet Inclusive® Experience, a vacation that fosters togetherness. Luxuriously romantic, stretching on a secluded beach, the resort provides indulgences from gourmet cuisine, luxury swim-up suites, to a lush health club and concierge service. Situated in the center of the Riviera Maya, facing the beautiful Mexican coast. 25 minutes south of Cancun International Airport, 15 minutes north of Playa del Carmen, only 10 minutes out from “Mayakoba championship” golf course, 25 minutes away from the “Playacar Golf Club”, 5 minutes south from Puerto Morelos and 35 minutes south of downtown Cancun.
El Dorado Royale by Karisma
Km 45 Carretera municipio de solidaridad, Playa Paraiso
Playa del Carmen, Mexico
CP 77710
Nearest Airport: CUN
The resort is beautiful, I'm not going to lie about that. The restaurants are also a very pleasant experience. However...DO NOT BECOME MEMBERS. They will treat AMAZING until they get you to become members. After that, they will treat you AMAZING until you stop upgrading your membership. We spent THOUSANDS of dollars to become members. We first did a short term 60 month. The treated us great. Then we upgraded to 20 years. Then they wanted us to upgrade our membership level. When we said no, there was a distinct difference in the pricing we were offered on our vacations. At this point, it's cheaper to go thru Expedia. So, basically, we're out THOUSANDS OF DOLLARS and the pricing we're offered is the same as Expedia. DO NOT WASTE YOUR MONEY. It's one of the biggest regrets of my life.
Lisa P - KALAMAZOO
Review for Diego My husband and I recently stayed at El Dorado Royal Las Casitas in Mexico. This was our first time in Mexico. We want to say how pleasant and lovely our stay was. The room was amazing, large, very clean, and unique. We were most impressed with the outside shower. The pool bar was so much fun, the bartender was excellent. The food was also very good, I personally enjoyed the Italian restaurant the most (I loved the grouper dish), my husband enjoyed the Mexican buffet the most. We very much want to extend our deepest thanks to Diego. We have never met a more friendly, kind, and informative concierge. He made our stay very memorable. In fact, every single staff member were so kind and friendly. My husband and I both work in the service industry in the states, we know good service when we see it. We plan to come back, maybe not next year, but definitely in the future, and we will personally request Diego to be our concierge again. Best, Ally and Ken
Ally H
This resort is stunningly beautiful. We had a junior swim up room and loved it. The food was delicious and I love that I was able to get healthy options. Silvia and Iserely from concierge were very pleasant and lovely to work with. The only downside of the entire trip was that there were mosquitoes… I guess due to that time of year. I would definitely return to this resort and would recommend it to others.
Joanne C - Pilesgrove
My vacation in El Dorado was a lot of fun. I celebrated my birthday with my friends, the food at the restaurants was delicious, and I loved the volleyball and water aerobics with Jerik. Jerik made my friends and me laugh. He is a guy with a lot of charisma and charm. I 100% recommend vacationing in this place.
Viridiana M
I am going to start by saying that all of the staff in the front desk, concierge and the restaurants were all amazing. The food was amazing and the grounds were very well kept. I do want to make sure that I clarify that by the grounds I means the landscaping, the plants, trees, nature. Walking into the room, it was not what I expected. When I booked the room that I wanted a big deciding factor on my room choice was the pictures that I saw on the Destination Weddings website. The room was completely different. The building was old. There was mold and the room had this weird smell to it. We walked out to the pool and the pool chairs were very worn and old. There were all sorts of stains on them and looked like new ones were needed. The actual pool was absolutely terrible. We got in and you could feel the slime on the ground as you stepped, almost made me want to get out and put on shoes. Throughout the pool there were black and dark green mold circles. As we walked down the pool path, under the bridges, there was paint pealing and a lot of rust. The paint was peeling to the point where it was falling into the water and getting on your skin and hair. There is an ocean and no beach. We were not able to enjoy the ocean because the beach was full of seaweed and rocks and the beautiful view was disrupted by those concrete blocks in the water. The worst part is that 6 of us missed the wedding ceremony because the golf cart people that were supposed to pass every few minutes kept passing us and ignoring us. They would just say that they were on their way to a private event and drive by. We waited almost 30 minutes and all these golf carts passed by and ignored us. We got there 5 min before the ceremony was over. Some golf card drivers not all were very disrespectful, at one point a driver stopped and as we were getting in the cart he said and I quote “you need to hurry up, I’m busy” it almost felt like we were begging the drivers for a ride. The lever of disrespect was astounding. I have never been to a resort where I felt like a burden. The phone in my room did not work so it was a hassle getting any type of room service, concierge assistance or services to my room. I had to walk to the lobby 4 times to get some dry cleaning done. The staff at the lobby refused to take the bag of dry cleaning that I took with me. It was finally picked up but I had to reach out to them because it 1 hours before the wedding and I still did not have the clothes. Needless to say that I will never be staying at this resort or any resorts associated to this chain. For the amount of money that we paid which was over $1000 for 3 night I would have expected a lot more. At the very least exceptional service. If I could give it a zero star I would but I don’t have the option. One star is too high of a score.
Sergio G - Phoenix, United States
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