El Dorado Royale by Karisma

Another amazing adventure to my home away from home, Cancun! Beautiful people with amazing hearts! Thanks to all the staff that we consider family! Jose and Ramone our beach butlers are the most amazing people in Cancun! We are always treated like rock stars and miss them already! Gracias por todo mi familia. Anna and Fernanda our butlers at Generations were top notch as usual making sure all our needs were met with a smile and grace. Naay spa never misses a beat, wonderful relaxing massages with. Malia, Juan, Janeth and Samuel…magic hands and yes I had two massages while I was there, don’t judge lol. Also, a special shout out to Daniel at Maroma for making our day trip special and helping us out with the logistics! We will see you in September 😊

1. The photos of the beaches in Expedia are VERY misleading. They show open beaches with unlimited access to catamarans and jet skis. But this is only available at a beach for El Dorado Maroma located 17 miles from El Dorado Royale. You are required to schedule a day for this. It starts around 9:00 AM with a 25 min bus ride, then you can go on one catamaran ride for about 2 hours and one jet ski for 15 min., if available. You must stay until 5:00 PM for pickup. This is not indicated in the Expedia information. They make it seem these amenities are in your immediate area with constant access. 2. ALL of the beaches were un-swimmable due to rocks, seaweed and smells. 3. The rock carved salt water pool was closed the entire time we were there, (10 days). No one was working on it. 4. Security was provided by a guard on the beach with a fully automatic weapon. 5. There is ALOT of walking to get to the different restaurants. In order to gain access to 4 of the restaurants, it can be up to 4500 foot walk. Not all restaurants are in El Dorado Royal. Some are 2 resorts over. These restaurants are only available after7:30 PM. 6. The concierge was only interested in selling you things. Not to be trusted. 6a. They will attempt to coheres you into touring the property and offer a free massage. This will take 4 hours out of your vacation and be a high pressure sale environment. 6b. She booked us to the Italian Restaurant on a night it was closed. 6c. I walked in there and said I wanted to go to a Cenote to snorkel. I was carrying my flippers, mask and snorkel. She booked us to a cave cenote with no snorkeling.

Disappointed. Really excited about the food but I left ambivalent. Favorite meal was breakfast buffet and if you’ve been to an all inclusive you get it. Pools were hot. Coffee shop didn’t open until 10. No elevators. Grounds pretty at resort. beach day trip fun but catamaran ride was underwhelming.

I went here last week with 5 friends for a girls trip. We had high hopes for this place, but had a very mixed experience. First, we booked three rooms with 2 double beds each, but 4 of us were given two rooms with a king to share. When we called Lomas, they said they couldn't help, and that we get what we get (even though it wasn't what we booked). Eventually we got our concierge to sort it out and moved to the correct rooms after a couple of nights. Second, the people who handle the excursions were generally rude and uncommunicative. We had booked a trip to Chichen Itza, but found out when we arrived that the site was closed and our trip was cancelled. This was only after we asked about it at the desk. They refused to transfer our funds to a different trip (Tulum) and wanted us to pay for the new trip and request a refund for the cancelled one (which would take 10-15 business days). Our concierge suggested that any refund was unlikely and we would have to get the credit card company to dispute the payment (this was not a small amount of money). Other trips were also cancelled due to weather, and the only way to find out about the cancellation was to ask at the front desk on the scheduled day. This group also handles the airport shuttles. Before we even arrived in Cancun, they asked us to fill out forms for our flights so they could schedule the shuttles. When we arrived, they didn't seem to have any of this information, even though I filled out these forms for each of my friends myself. They took information for 3 of us at the airport and asked us to confirm the return trip at the resort. We did this, again with mixed results. A couple of us confirmed our return shuttle and were given lobby pickup times, some of us gave our information at the desk and were told to come back to get a pickup time, and one of us was given a pickup time 5 hrs before her flight. Only I received a confirmation text for my pickup time. Most of us didn't have a pickup time the night before we left, and the one friend with a super early time called Lomas to try and reschedule for a shuttle an hour later and they refused, said it was full, and hung up on her. Luckily the guy who sent me my confirmation text (Ivan) was super helpful and got everyone sorted out. The shuttle my friend ended up taking, the 12-person van that was "full", ended up only have my two friends on board... The excursions we did go on were again a mixed bag. The eco ranch/spring/cenote option was okay. The shuttle dropped us off 30 min before our guide came to get us, so we were standing around sweating in the heat for far longer than necessary (the shuttle drove us 2 min from the lobby). We were the only ones to swim in the spring, then you just go and look at a bunch of farm animals. The catamaran trip, that we finally got to do on the last day, was fun and definitely worth it. Snorkeling was great and then we hung out on the beach until 5pm. They also had really good el pastor tacos. Third, the guy at the front reception desk offered to upgrade my friend if she "went out to dinner with him". She is married with two kids and he was probably about 20 yo. Overall, creepy and uncalled for. Other stuff was fine. Food was hit or miss, mostly bland and unexciting. I think our best meals were at the Italian restaurant for dinner, and La Isla and the pizza place for lunch. Had a decent breakfast buffet every morning. Wait staff were all pretty friendly and accommodating. Drinks were very watered down. We took tequila shots at one point and they didn't effect any of us in the slightest. The coffee place up in Casitas was good, and on multiple occasions they opened early (8 am). They also had ice cream and some of the staff knew how to make an iced drink (one guy steamed the milk before pouring it over ice...). The grounds were well kept, the pools clean, and most days towels were easy to come by. We even acquired a coconut or two during our stay. Unfortunately the beach pool was closed and the swimmable beaches were all up at Casitas and Generations (even though the seaweed this time of year makes this a moot point). Let's just say that this type of vacation may be for some, but not me. I will not be going back

Hi all, be aware please of their timeshare offers, me and my wife are having huge problems with their flyback promotion.We have been members since 2009 but lately their customer service is non existent and nobody is responding to our emails. In January 2025 we upgraded our membership and accepted this flyback promotions which would allow us to get 1000 dollars back if we would go there every year.When they sold the promotion to us, they told us that 1 flyback for 1000 dollars was included and now they're denying the whole thing and their asking us to pay again in order to receive our money. We have been trying to reach them for a couple of months trying to cancel the membership but they totally disappear since the only way to reach them is through emails. We already lost thousands of dollars, stay way from them please.