El Dorado Royale by Karisma

Grounds are gorgeous and food is spectacular Service is out of this world Can't wait to visit again.. visited the spa and scheduled two massages. Felt wonderful after the day at the spa. They offer massages inside or outside. I also had a Butler named Antonio he was awesome.Antonio really took care of us for everything.

My husband and I stayed at EDR for a destination wedding, May 30th – June 4th. We had a wonderful time. The Friday night all white party was carefully done, everything from the venue on the beach, food, drinks, decorations, etc. was superb. The wedding ceremony on Saturday was held at the Frida Garden. Another beautiful spot. Then the reception was held in the grand ballroom. Again, beautifully decorated. The resort is huge with beautiful grounds. It is laid out with many buildings, some with their own swimming pool. They need to put directional signs with building numbers all over the property, several people in our group got lost, lucky enough after day 3, we found our way around. The golf carts travel a different way and a very long wait. Restaurants –there are so many, we only made it Cocotal in the Royale section, which is the buffet for breakfast, La Isla and La Cabana Pizzeria by Royale pool, Chef Market in the Generations sections, Kampai was the BEST, Santa Fe Grill, we did not enjoy, the Cornish hen was too burnt and our last night which was on Tuesday, for the Mexican night. This was beautifully decorated and a huge selection of all Mexican food, sorry, it got cold by the time you got to your sea. The entertainment was nice. We also love the ice cream spot by Casitas. The room was spacious, separate shower area, toilet, even a jacuzzi which we did not use. Room was stocked and clean every day. Some names to mention, Yuli at the Cocotal restaurant, an infectious smile at breakfast check in, Raul at the Kampai, the best server we have encountered, also Bernal at both Cocotal and La Cabana, plus so many others, except for one day we arrived at about 2:30 to La Isla and the check in staff by the name of Jessica, looked at her watch and I didn’t think of anything, so she walked us to the table and I asked for a table closer to the end for cool breeze, she said all tables are the same. Then, as we were eating, she walked by and nodded her head, gave me a dirty look and that point we got up, reported it to the manager and left. The resort offers many perks like airport pick up and drop off, shopping at Fifth Avenue, they drop off and pick up. Full or half day tours at one of their other properties, El Dorado Maroma, where you can stay and enjoy the beach or go on the catamaran for snorkeling. It also comes with lunch either at the restaurant inside that has many varieties of Mexican food or you can take part with the grill selections outside. Other activities are horseback riding, bicycle tour of the property, and cenote experience. See the Lomas Hospitality representatives in the lobby area.

Disappointing Experience During Our Wedding Week My wife and I chose El Dorado Royale / Casitas Royale to host our wedding and honeymoon from May 14–23, 2025. We were excited to celebrate such a special moment at a resort known for its luxury and service. Unfortunately, our experience was marked by repeated issues that caused unnecessary stress for us and our guests. Candlelight Dinner Rescheduled Without Notice: A romantic candlelight dinner we had pre-arranged was rescheduled without informing us, disrupting one of our most anticipated honeymoon experiences. Room Safety and Quality Concerns: My brother and his fiancée discovered a large hole punched through their door. While they were eventually moved, the situation was alarming and unacceptable. My sister also had to change rooms due to a strong odor in her original suite. Injury Near the Pool Area: I stepped on a nail that was lodged in the grass near the pool. It was painful and could have seriously impacted our wedding day. The fact that such a hazard existed in a high-traffic area is deeply concerning and reflects poorly on the resort’s safety protocols. Food: 2/5 — The food was inconsistent, with some meals falling well below expectations, especially for a resort that markets itself as gourmet-inclusive. Shuttle Service: 1/5 — Our experience with the shuttle service was chaotic and poorly organized, especially when coordinating arrivals and departures for wedding guests. Good luck waiting 15-25 minutes per shuttle. Wedding Coordinator: 1/5 — Communication was minimal and disorganized. As a couple planning a destination wedding, we expected much more guidance and professionalism. Instead, we often felt like we were managing the details ourselves or family members assistance. Lack of Empathy from Management: After sharing these concerns, the resort’s response was cold and dismissive. We weren’t looking for handouts—just accountability. Instead, we were offered a spa voucher for a future stay we don’t plan to take. While there were some beautiful moments, the overall experience left us feeling disappointed and frustrated. I would not recommend this resort for a wedding or any other special event unless major changes are made.

attended a family wedding at this resort and was honestly shocked at how poorly things were handled. After spending a lot of money to travel and stay here, I expected basic hospitality — but that’s not what we got. Staff were often rude and dismissive, room service was nonexistent, and many of us had issues with AC not working or no hot water in our rooms. Even guests who made restaurant reservations in advance were turned away, which made meals frustrating and unpredictable. There were food service issues at multiple wedding events, which makes the host look bad, even if it isn't in their control. That kind of mistake is completely unacceptable. This resort may look beautiful, but the service was nowhere near the standard you'd expect from a wedding venue — especially one charging this much. It was really disappointing to see such a special occasion mishandled like this.

We fell in love with this resort during our site visit in 2023. The natural beauty of the place, combined with what felt like warm hospitality and a supportive planning team, made it feel like a dream location for our wedding. But sadly, when the actual wedding weekend arrived, the experience didn’t live up to that first impression. To be fair, Elvia and Uriel — our onsite wedding coordinators — were incredible. They worked so hard and truly cared about making our events run smoothly. Our wedding celebrations turned out beautiful thanks to their effort and professionalism. Unfortunately, the rest of the resort experience was a major disappointment. Since our site visit, the resort had changed management, and the difference was stark. Many of our guests shared that staff were rude, room service went ignored, AC and hot water weren’t working in rooms, and restaurants weren’t honoring reservations or accommodating seating even when booked in advance. We also had food service issues at two of our wedding events, which caused delays and stress we didn’t expect. Worst of all, a guest with a nut allergy was told a food item was safe — and it wasn’t. They had an allergic reaction and had to be rushed to the hospital. That kind of carelessness is simply unacceptable. I would urge any future couples considering this venue to ask hard questions and proceed with caution. The location might still be beautiful, but beauty can’t make up for poor service and a lack of guest care.