El Dorado Royale by Karisma

Playa del Carmen, Mexico

9 First Class
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About the Hotel

El Dorado Royale a Spa Resort by Karisma has been recognized as the only Gourmet Inclusive® in North America to receive the prestigious AAA Four Diamond Award since 2007. Voted one of Conde Nast traveler´s Top 100 Hotels in the world, El Dorado Royale, a Spa Resort, by Karisma is Mexico´s premier adults-only, beachfront resort where couples, wedding parties and honeymooners savor a Gourmet Inclusive® Experience, a vacation that fosters togetherness. Luxuriously romantic, stretching on a secluded beach, the resort provides indulgences from gourmet cuisine, luxury swim-up suites, to a lush health club and concierge service. Situated in the center of the Riviera Maya, facing the beautiful Mexican coast. 25 minutes south of Cancun International Airport, 15 minutes north of Playa del Carmen, only 10 minutes out from “Mayakoba championship” golf course, 25 minutes away from the “Playacar Golf Club”, 5 minutes south from Puerto Morelos and 35 minutes south of downtown Cancun.

Location

El Dorado Royale by Karisma
Km 45 Carretera municipio de solidaridad, Playa Paraiso
Playa del Carmen, Mexico CP 77710

Nearest Airport: CUN

Features and Amenities

  • General Information
  • Non-Smoking Property
  • Adults Only
  • Dining
  • Outdoor Dining
  • Private Dining
  • 24-Hour Room Service
  • Swim-Up Bar
  • Snack Bar
  • Pizzeria
  • Oceanfront Dining
  • On-Site Amenities
  • Salon
  • Concierge
  • Shuttle Service
  • Spa on Property
  • Spa Services
  • Laundry Service
  • Gift Shop
  • Fitness Center
  • Sauna
  • Live Entertainment
  • Gazebo
  • Art Collection
  • Tennis Courts
  • Horse Stables
  • Car Rental
  • Clubhouse
  • Steam Room
  • Chapel
  • Wedding Planning Services
  • Organic Garden
  • In-Room Amenities
  • Air Conditioning
  • Bathrobes
  • Ceiling Fans
  • Hair Dryers
  • Mini Bar
  • Satellite Television
  • Iron/Ironing Boards
  • Jetted Tubs
  • Coffee & Tea Facilities
  • Private Terraces
  • Activities
  • Bicycling
  • Deep Sea Fishing
  • Kayaking
  • Tennis
  • Scuba Diving
  • Snorkeling
  • Parasailing
  • Horseback Riding
  • Business
  • Business Center
  • Nearby
  • Historic Sites
  • Shopping
  • Golf
  • Nightlife
  • Interests
  • All Inclusive
  • Beach
  • Honeymoons & Romance

Reviews for El Dorado Royale by Karisma

Outstanding Experience at El Dorado Royale

TripAdvisor Traveler Review Rating Reviewed 1 day ago

We were extremely pleased with our overall experience at El Dorado Royale. From the moment we arrived, everything exceeded our expectations. The food and drinks were excellent across the entire resort. The quality, presentation, and variety were impressive, and the à la carte restaurants truly stand out. There are so many dining options throughout this massive complex, each offering something different—from perfectly cooked beef tenderloin to fresh seafood and international cuisine. At one dinner I jokingly asked for a second beef tenderloin after inhaling the first one, and without hesitation: “No problem, sir.” That level of service says it all. The staff were unbelievably attentive, friendly, and genuinely eager to please. You never felt like a number here—every request was met with a smile and prompt service. The sheer size of the resort is remarkable. It stretches from one end to the other with beautifully maintained grounds and an incredible number of swimming pools along the way. Each area has its own vibe, complete with multiple pools and unique swim-up bars, so you’re never far from a drink or a place to relax. If you’re looking for a large, luxurious adults-only resort with top-tier food, outstanding service, and endless options for dining and swimming, El Dorado Royale delivers in every way. Highly recommended.

James C


Relaxing Honeymoon

TripAdvisor Traveler Review Rating Reviewed 2 days ago

My Husband and I went to the El Dorado Royale for our Honeymoon November 25th - December 2nd and we had such a wonderful time and would definitely go back. Few things to mention : - we stayed in the Swim Up suite in the 1400s, and though the room itself was a bit dated, but the bed was very comfortable ! With respect to room service it was awesome and quite fast ! The one thing I would note is that when house keeping comes, there is a separate group that will come and stock the fridge with Beverages and we are BIG water consumers, so we found that when we did get house keeping, our fridge was not often stocked and we would have to call to get them to have the separate group come to replenish the waters. - outside of the 1400s, there is the separate concierge office where you book you dinner reservations, we dealt primarily with “Reina” (I hope I spelt that correctly) and she was just the sweetest - we just adored her ! She had all the answers to our questions and was very helpful ! - Our top lunch spots were the Pizza resteraunt next to the main pool, and their pizza was lights out ! Very delicious. Our second favourite was the burger spot on the beach.. best burger I have had in a long time !! - The A Le Cartes were good. The portions however are quite small, so with respect to appies, we often ordered doubles of what we wanted and our favourite was the Japanese restaurant ! It was very good. - The grounds were absolutely STUNNING and very well maintained. The lushness was so beautiful ! And my husband and I were just overall very impressed with the resort. - my husbands favourite was the swing bar on the beach and his go-to bartender was “Luis”, he was so kind and just and all around awesome guy ! With that being said, all the employees were very nice and so welcoming and polite ! - we would definitely recommend a massage in the bungalows just along the beach ! They are a bit pricey, but it was a so relaxing and they did such a great job ! - The beaches were not the greatest, but we had known that going into booking, but we still enjoyed them ! Our go to spot (aside from our own room) was the pool to the right as you are walking to the burger spot ! It was mellow and perfect for just floating and enjoying a bevie ! All in all it was a great trip and we are so appreciative of our time there with one another !

justine z


6 Great Nights at the El Dorado Royal!

TripAdvisor Traveler Review Rating Reviewed 5 days ago

🌴 Resort Experience Summary ✨ Overall Vibe * Better than expected based on negative online reviews. * Good value for the price point, though not a "true 5-star resort." * Service was good and staff were friendly. 🍽️ Food & Dining * Overall food was OK; often an excellent appetizer followed by a lacking main course. * Favorite Restaurant: Santa Fe. * Room service was good and delivered quickly. * The Bad: Dinner reservations were hard to come by (though you found a website workaround).I was able to make all but 2 reservations online. 🏨 Accommodation & Arrival * Received a free upgrade to an ocean-facing room in Building 17. * Drawbacks: Second floor, no stairs, and close to the noisy entertainment area. * Arrival: Welcome drink provided; quick buggy ride, and staff carried bags. 👍 The Good * Pool Activities: Afternoon events like hat painting and dance classes at La Isla pool. * Standout Staff: Agustin (server at La Isla Pool) and Celestino (server at Cocotal). * Entertainment: Night time shows were fun (but not "WOW"). * Amenities: Beautiful grounds and good poolside pizza. 👎 The Bad * Logistics: Lack of signage and poor cart service for a large resort. * Ambiance: Inadequate lighting on the grounds at night. * Pool/Beach: No beach seating at the Royal Section; main pool had "towel game"; quiet pool lacked shade. * Noise: Loud mariachi band in Rincon during dinner. ⚠️ Important FYI (Timeshare & Reservations) * You can access a resort website to make most dinner reservations, bypassing the concierge. * The concierge meeting is where the timeshare pitch begins. You may need to visit for all dinner reservations. Overall a great experience! Nice clean room, good service, beautiful grounds. Just another great day in paradise!!! No regrets here!

Brenda H


Gone down hill since last time

TripAdvisor Traveler Review Rating Reviewed 1 week ago

Great resort for pools, and food, although limited menus. Not great for beach as the beach is limited and many areas of beach for members only. You are not allowed in the sea. There are massive WWII looking boulders all along the resort sea front: Nice atmosphere and the staff are the most polite and friendly around. The rooms in the luxury suites need refurbishment imo. We have stayed before and there were a lot of things we noticed that wasn’t the same. The “fly me to the moon” light up sign gone from the candle lit dinner space. Neon “Mexico is always ideal” sign in guacamayas broken. Have to pay for Bali beds around the la Isla pool. Drinking out of the coconuts are now charged to your room instead of free. No bbq around la Isla during the pool foam party. And the foam?!? There was hardly any this year?! Not allowed to swim in casitas pools, even though there are plenty and sometimes only 1 couple per pool being served by one very bored barman. Shops on resort very over priced. Be careful when sat at the swim up bar, I had my drink refilled a lot while i wasn’t looking. Which you’d think is a bonus but very dangerous when it’s red wine!

Tuppence4084


Loved this resort!

TripAdvisor Traveler Review Rating Reviewed 1 week ago

Just returned from 7 nights at the El Dorado Royale and enjoyed every minute!! After reading some reviews, I wasn't sure what to expect, but was extremely pleased with everything! The staff are friendly, helpful and attentive, always striving to make sure you have everything you need. We ended up with an oceanfront room and the view was stunning! The rooms, although slightly dated in certain aspects, were very clean and well appointed. All of the restaurants we tried were amazing and we enjoyed every meal we had.....the Mediterranean being our favourite. We ordered room service for two breakfasts and one dinner and service was great and food was tasty. We never experienced any issues with getting a shuttle to some of the restaurants that are farther away. There are lots of pools away from from the main pool, so always a quieter place if you want. There were many daily activities, including a cooking class that we enjoyed so much. Would not hesitate to recommend this resort to anyone!

I6739ZDnicolew


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