El Dorado Royale by Karisma

If you’re considering Mexico for a trip, I would highly recommend this resort! We had an amazing time. My husband and I attended for our anniversary from Canada. There is SOOO much to do! They have so many activities for guests and the more inclusive options they offer are top notch! I would recommend starting your stay with a bike ride through the resort. We rode with Luis and America and they were so informative. We learned a lot about the resort and it really helped us navigate the resort for the rest of our trip. We also did tye dye shirts, archery, rifle shooting, mezcal tasting, pool and beach volleyball. We did the maroma beach excursion and the shopping excursion/tequila tasting to playa del Carmen that was all apart of the more inclusive. I highly recommend these! The personal concierge service is amazing to have. I love that there is an app to use for booking dinners and seeing show times and activity times. Our concierge Ansel was awesome!! He was honest with us and very helpful. He really took care of us and it was great having someone at our fingertips to ask questions to. The food and service at this resort is beyond 5 stars. The food is AMAZING! We loved accessing the restaurants at Royale and casitas (didn’t have enough time to try the ones at generations, maybe next time!). Our favourite restaurant was Kampai for Asian food. Our waiter Ellie was awesome! We went there twice during our stay. The staff really do make the experience what it is. They are very helpful and kind. From the wait staff to the housekeeping to the shuttle drivers to the entertainment crew to the bartenders. They’re all awesome! The nightly entertainment was awesome too. The bands are great. I would love to see more diversity in the covers they did rather than mostly rock or light rock. The shows themselves are really great. Lots of talent there! Now for the cons… The beach is awful. I understand we went during sargassum season and they really work hard to clear the seaweed but the concrete barrier they put in to stop the seaweed is such an eyesore. I saw maybe like 3 people our entire week actually go in the water. It’s a very ugly beach and probably the main reason I would reconsider going again. In exchange for our anniversary candle light dinner and a day with a Bali bed, we agreed to accept an invite from our concierge for a 90 minute presentation on becoming a member with the resort. We were told there is no obligation. The sales people we dealt with were nice but having a sales background we knew what to expect. We had to say no several times even with all the bribery until we could finally leave. The 90 minutes was actually 4 hours. I was really annoyed about this. I don’t mind giving 90min of my time, but my entire morning? No thanks. Also a quick Google search for reviews on membership told us it wasn’t a good idea. Our room was okay. Clean enough. We stayed in a junior luxury suite. The flies coming out of the sink were gross and annoying but once we plugged the hole it was fine. I would definitely consider staying in an upgraded room with a swim up next time. We hope to return one day and stay at generations or Nickelodeon with our kids!

Wife and I went away for our 7yr anniversary and time away from the kids. It’s been 7yrs since we travelled in general so we needed time away! The resort staff, food, accommodations and concierge were amazing. They took care of us and made sure we were happy. After our first night we felt comfortable with the people especially when the staff remembered us and our drinks. We did various activities the resort offered like shooting range, archery, mezcal tasting, volleyball ball, Maroma beach, catamarans, atvs, photoshoot, bike tour, tye dye shirts, night shows, Cenote and pyramids. I really recommend doing the bike tour since you have access to all 3 resorts( which are connected) they have tons of restaurants, bars and pools on site. Gave us a good reference where things were located. They have an app on your phone which you can rsvp for restaurants and keeps you updated on what’s happening per day for activities and events. Couple things were weren’t excited about was the beach had a bunch of concrete barrier blocks scattered everywhere which was once used to help with seaweeds but ended up washing closer to shore. Seems like all visitors are asked to be part of a 90min sales session to become a member of the resort. They do give you breakfast and include an event of your choice for your time (we picked a romantic candle light dinner at the beach front while a trumpet player plays music and Bali beds at the beach front) the 90min turned into 4hrs so we kinda felt like we wasted half of our day. All in all it was a great experience Ansel was our concierge and he was nothing but amazing! Elle was my favourite waiter from the Asian restaurant on site. Asian restaurant and beach front grill at Maroma beach was our favourites. Will definitely go back to this resort!!

We went to the Adults Only section at El Dorado Royale and we were so happy with our vacation! The resort was beautiful, food was excellent (order multiple entrees if you want to try different things), the amenities were perfect for us, and we were really blown away by the staff. Everyone was so nice and willing to go out of their way for you, without even asking! Two huge standouts- Sylvia, who is a concierge, is amazing! She really made us feel comfortable and helped us with everything we could need (and often had forgotten). She immediately made us feel like family and went the extra mile for everything we needed! And Erick who helped us book excursions was just fantastic too! He's so sweet and knew all about the excursions. He listened to my preferences and really tailored the experience to my comfort level. To El Dorado, thank you, and we will be back!!

I travel to Mexico once per year and I have stayed at different resorts each time. The El Dorado Royale has the most beautiful grounds so far. The food was excellent, although the pizza by the main pool was mediocre but everything else we ate was very near 5 star. The staff was very friendly and an honorable mention goes out to our friendly waiter Gerardo jr. (Estrella). He truly made us feel welcome every time we saw him. Now the only thing that was unfortunate was the beach. There was no swimmable area so it was disappointing. The resort is so beautiful, with a true Mexican feel that you almost don't miss the beach. But if you are a beach person, you have the option of taking a day trip to some near by beaches. This resort is worth visiting at least once. I recommend it.

We just returned from another incredible two-week stay in the beautiful Diamond Villa, Chichen Itza, and once again, it was the amazing staff who made it truly unforgettable. The people are the reason we return year after year. The resort itself is absolutely beautiful — lush, well-maintained, and peaceful — but it’s the people who make the experience truly exceptional. A huge thank you to Bruno in member services; our outstanding butlers Alvero, Paula, Cuac, and Benji, and our wonderful beach butlers Gabriel and Ramon — you all went above and beyond to make everything seamless and special. Shoutout to our favorite waitstaff: Edmar, Yuli, Luis, Ramon, Victor, Samy, and Norma — your warmth and attention never go unnoticed. To bartenders Angel and Edgar (thank you thank you!) and sommeliers Ricardo and Omar, we so appreciate your passion and expertise. We also want to recognize our former butlers who have truly become like family: Gaby, Yalma, Hector and Claudio. Seeing you again always feels like coming home. Two weeks is never enough — we’re already counting the days until we return. Thank you all for another magical vacation!