Grand Velas Riviera Maya

Playa del Carmen, Mexico

9.8 Superior Luxury
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About the Hotel

Crystal clear ocean waters, lush jungles and intriguing cenotes make Mexico's Riviera Maya a tropical paradise. It is here that all-inclusive luxury is redefined at the new Grand Velas Riviera Maya. Fronting the white sand beaches of the Caribbean coast, the resort is fringed by a lush Yucatan jungle, promising a rich selection of activities on land and at sea, as well as the serenity of a secluded beach. The brilliant Caribbean offers opportunities for kayaking, sailing, sport fishing or a refreshing swim, perhaps with sea lions and dolphins. Choose to explore the jungles by horseback or on an exciting zip line tour through the canopy, stopping to relax in a natural hot spring. The Riviera Maya is a playground in the sun, and now with Grand Velas, it is home to spectacular tropical luxury.

Location

Grand Velas Riviera Maya
Carretera Cancun-Tulum KM 62
Municipo de Solidaridad
Playa del Carmen, Mexico CP 77710

Nearest Airport: CUN

Features and Amenities

  • General Information
  • Ecologically Sustainable Practices
  • Dining
  • 24-Hour Room Service
  • Snack Bar
  • On-Site Amenities
  • Salon
  • Concierge
  • Spa on Property
  • Laundry Service
  • Fitness Center
  • WiFi
  • Game Room
  • Live Entertainment
  • Boutiques
  • Butler Service
  • Outdoor Whirlpool
  • In-Room Amenities
  • Turndown Service
  • Air Conditioning
  • Bathrobes
  • DVD Players
  • Hair Dryers
  • In-Room Safes
  • Mini Bar
  • Satellite Television
  • Flat-Screen Televisions
  • Jetted Tubs
  • Luxury Linens
  • Pillow Menu
  • Luxury Bath Amenities
  • Private Pools
  • Walk-In Closets
  • Activities
  • Bicycling
  • Cooking Classes
  • Fishing
  • Kayaking
  • Sailing
  • Tennis
  • Pilates
  • Scuba Diving
  • Snorkeling
  • Ecological Excursions
  • Tai Chi
  • Yoga
  • Beach Volleyball
  • Fitness Classes
  • Art Classes
  • Business
  • Business Center/Services
  • Meeting Rooms
  • Conference Facilities
  • Family
  • Babysitting
  • Kids Pool
  • Kids Club
  • Children's Menus
  • Nearby
  • Historic Sites
  • Interests
  • Beach
  • Golf
  • Signature Perks
  • Summer Getaways

Reviews for Grand Velas Riviera Maya

Family vacation 2025

TripAdvisor Traveler Review Rating Reviewed 20 hours ago

This was our first time staying at Gran Velas, and it was truly incredible! We felt like we were in paradise. Every team member we encountered went above and beyond — the restaurant staff were fantastic, and the pool attendants were so attentive. Nehemias and Angel were our absolute favorites! A very special thank-you to our concierge, José Zavala. He was amazing — he checked in with us every day to make sure everything was perfect and even left a thoughtful surprise for our daughter. He really made us feel special and cared for. And the food… absolutely delicious!

Ileanacamp1402


Outstanding resort

TripAdvisor Traveler Review Rating Reviewed 1 day ago

This was our third time staying at Grand Velas and it truly feels like coming home every time. The service is consistently outstanding, the staff attentive and warm, and the atmosphere always relaxing. Everything — from the rooms to the food and beach — is top quality. Can’t wait to return again. Additional gratitude to our personal concierge, Carolina Collado, who made our stay effortless and special. From last-minute dinner reservations to thoughtful surprises for our family, everything was handled promptly and with a smile. Truly five-star service—thank you!

Olivtera


Impeccable service

TripAdvisor Traveler Review Rating Reviewed 2 weeks ago

We love Grand Velas Riviera Maya. We most recently stayed in late September-our third stay in the last several years. Grand Velas is the highest-end all-inclusive you will find. The rooms are beautiful and well-equipped with anything you may need during your stay- toothbrushes, sunscreen, bug spray, etc. Food is very good and one of their restaurants even has a Michelin. We especially enjoy either getting room service delivered to our room for breakfast or visiting the buffet Azul. All the alcohol is top shelf: good scotches like Macallan 12 are even included. The best part of Grand Velas, however, is the service. I’m not joking when I say I don’t think I opened a door my entire 7 days there. Our personal concierge, Sofia, was awesome, responsive, and did a great job of helping to celebrate by 2-year old’s birthday. Pool service from guys like Mario was awesome. The Antonios were great at Azul. Everyone is so accommodating and goes above and beyond. We will definitely be staying there again in the future.

nem825


A great 7th anniversary trip—with kids!

TripAdvisor Traveler Review Rating Reviewed 3 weeks ago

We had a fantastic stay at Grand Velas Riviera Maya with our two young kids (4.5 years and 4 months). The staff made everything feel effortless, especially our concierge Sofia and pool concierge Michael. We used baby gear (the swing/bouncer was a lifesaver), the kids club, babysitting for a date night at Cocina de Autor, and had breast milk picked up and stored in a freezer — all handled seamlessly. The resort helped us celebrate our 7th anniversary with champagne, strawberries, rose petal baths, balloons, and even sparklers at dinner. Sofia also arranged a mermaid-themed bubble bath for our daughter with her own robe and slippers, which made her feel so special. On our last day, Michael even had someone climb a tree to cut down a fresh coconut for us when they weren’t offering them. Spicy margaritas and chilaquiles were amazing, Sen Lin is still our favorite restaurant, and although the spa was closed, the discounted massage I had was one of the best I’ve ever received. Traveling with kids isn’t easy, but Grand Velas made it feel like a true vacation. We’re so grateful and can’t wait to return.

Patricia M


Phenomenal Experience

TripAdvisor Traveler Review Rating Reviewed 3 weeks ago

Bye far the best resort we’ve ever stayed at from the phenomenal service, huge beautiful rooms, great food and drinks and such a beautiful resort! We will be back and Franscico our concierge was on top of everything we needed. I highly recommend Grand Velas!

Sean H


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