Grand Velas Riviera Maya

We recently stayed at Grand Velas Riviera Maya on the Zen side of the resort, and it truly exceeded all our expectations. From the moment we arrived, the service was impeccable—staff went above and beyond to ensure every detail of our stay was perfect. Whether it was the friendly concierge, attentive waitstaff, or the seamless room service, every interaction reflected a high level of professionalism and care. Staying on the Zen side offers a peaceful, lush jungle setting and a more tranquil atmosphere. A shuttle service runs continuously between Zen and the Ambassador section, making it easy to enjoy both worlds. That said, if your main priority is the beach, I’d recommend staying in the Ambassador section, which is steps away from the ocean and more centrally located for beach activities. As for the food—it was absolutely phenomenal. The resort’s gourmet dining options are among the best we’ve experienced at any all-inclusive. Each restaurant offers its own elevated cuisine—from fine French and Mexican gastronomy to exceptional Asian fusion and international buffets. Every dish was beautifully presented and packed with flavor, and we were especially impressed by the rotating daily menus and attention to dietary needs. Even the poolside snacks and room service options felt like something out of a high-end restaurant. The resort amenities were top-tier across the board. The pools were pristine and well-maintained, with attentive staff offering drinks and towels at every turn. The kids' club and teens' lounge kept our children happily entertained, and the SE Spa is a destination in itself—tranquil, luxurious, and incredibly rejuvenating. The beach itself was stunning, offering a peaceful place to relax under cabanas or enjoy beachside service. However, one minor note for families: there were quite a few sharp stones in the shallow waters, which made it a bit tricky for younger kids to enjoy swimming. That said, it didn’t take away from the overall experience, and water shoes helped. We’ve fallen in love with the Grand Velas brand and are already planning our next trip to their Puerto Vallarta location. If you're looking for a luxurious, relaxing, and flawlessly executed vacation experience with exceptional food and hospitality, Grand Velas Riviera Maya is second to none.

A wonderful resort. Staff are amazing, kind, friendly couldn’t do enough for you. Santos Hernandez was an exceptional concierge 👌🏻 Great food, amazing entertainment for kids, best spa I’ve ever used.. the list goes on.. plus it’s on a beautiful beach 🏖️ We will be back!!

This was our second time at the resort, and it was even more memorable and relaxing than the first visit! The staff is incredibly kind and attentive. Mario, Oscar and Gabriel at the Zen pool are truly wonderful! Our concierge, Antonio, truly made the whole trip special. The staff at Azul made the start of each more so special! We look forward to our next visit!!

Santos our concierge was great and the servers at the pool Luis, Miguel and Jose were amazing! We had great time the staff made our experience remarkable! The weather was just right! Warm enough and not too hot and the gentle breeze! The pool huge and not crowded very clean!

This vacation was one of a kind. The resort is beautiful, the service is exceptional, the food is out of this world. Kids Club is the best - our 8yo had a blast, and we got to enjoy some us time for a change. Secial thanks to our concierge Iza for taking such great care of us, literally - around the clock. We can't wait to be back!