Hacienda Tres Rios

My family and I stayed at Hacienda Tres Rios on July 11th through July 18th. This place is amazing!!! The resort is super clean and well laid out. Our room was upgraded at check in which was a nice surprise. The rooms were very spacious! We also had a hotub on our balcony! The food was very good and they had a good variety. All of the staff were super nice and helpful. We would like to give a very special thanks to the following people: Butlers - Alma, Daniel, and Ruth Bartender - Jose Pool Waiter - Jose and Jona Servers - Hector, Victor, and Angel. Each of these people made our week the best ever. They all attended to us almost daily. Also, we would like to thank all the housekeepers who cleaned our rooms during that week. The housekeepers did a fantastic job of cleaning the rooms. This place was like paradise! We are planning on going back in the near future and hope to see all the staff who took care of us. We can't wait!

We went with our friends and their families to H3R. Everything went wonderfully, since the moment of checking in our Butlers, Alma and Daniel greeted us and took care of us since the beginning until checking out. Ruth was great too. They took care of all our dinner and activities reservations. We were very pleased with the attention the 3 butlers gave us, specially Alma’s and Daniel’s attention, they went beyond our needs, very proactive. The best bartender is Jose from the sports bar (he wears glasses). He was very attentive to us, always served us with a great attitude, making sure we were satisfied. We will miss his service till the next time. High five to him! The waiters were very nice to us, some of the names I remember is Luis ,Hector, Juan and Jose. Can’t remember most of their names but all of them gave us good service. Those in the pool area too. All the food for dinner was delicious, the Alebrije, Kotori, Porto Bello, special dinners were delicious. Wish the buffet had more options. Specially the members breakfast buffet, looks like it was downgraded. We did the Temazcal with Gerardo. Kuddos to him, he did a lot of hard work getting those stones into the temazcal area. He did a good job throughout the whole process It was a great experience. Very spiritual and personal healing experience. Thank you Gerardo! We did a special kayaking with a big group. Mimi and Miriam were great! I want to thank them for the guide and their patience with all of us. Our 2nd kayaking we did it with Miriam and Alexis, they were great tour guides. Room service and housekeeping was on point. Overall it was another great experience at Hacienda Tres Rios. Hopefully when we got back the renovations are completed.

Beautiful facility, the rooms were incredible, over the top food the diversity so many choices, and the people are amazing.

My wife and I take an annual trip to celebrate our birthdays together. We were previously members of Sunset in Cancún, this year we decided to book at Kimpton Tres Rios. We loved this experience so much that we transferred our membership to Tres Ríos. From the moment we arrived, the exceptional hotel staff and activities team elevated our stay to something truly special. Our first draw to choosing this resort was the activities, we loved the idea of not having to leave the resort. It was so relaxing that we would sign up to the tour daily. A daily kayaking journey through tranquil waters alongside my wife, brother, sister-in-law. We also took part in the biking cenotes tour. Leading us were our incredible guides Fatima, Miriam, Mimi, Alexander, and Alexis whose expertise, warmth, and love for the natural surroundings brought the adventure to life. Their attentiveness to safety, knowledge of the ecosystem, and spirited energy made every trip feel like a new discovery. From the river to the ocean was especially a memory we’ll cherish forever. This amazing crew weren't just our kayaking guides—they also led the poolside activities and brought an atmosphere of joy and inclusion. I was walking up from the beach to the pool and they remembered it was my birthday, and they surprised me with a birthday shot and had the DJ play “Las Mañanitas”, this was incredibly thoughtful and heartwarming. They made our trip feel truly personal and unforgettable. Also want mention to the fantastic housekeeping staff who kept our room spotless, fresh, and fully stocked each day. We absolutely admired the bartenders and their craft—Cesar, Limber, Victor, and Abel every drink we received was expertly crafted and delicious. Their recommendations were amazing and added another layer of enjoyment to our stay. The spa was the perfect touch and end to our trip— newly renovated it was a serene escape with one of the most relaxing massages I’ve ever had. Kudos to the ladies! If you’re looking for the perfect blend of hospitality, adventure, and relaxation, Kimpton Tres Ríos—is the place to be. ️

Had a fantastic time at Tres Rios with the wife! The services and food was great! I was there in March 2025 and going back in Sept 2025 and interested to see progress on remaining construction and upgrades. The upgrades that have been done since 2024 are very nice, especially the rooms. Sad Tres Rios does not have Coconut Scuba and Snorkeling tours directly on site any longer.