Hilton Playa Del Carmen, an All-Inclusive Adults-Only Resort

We had a beautiful stay at Hyatt Vivid Playa del Carmen to celebrate my wife's 65th birthday as well as our 45th anniversary. We chose Hyatt Vivid PDC because we had stayed there 10 years ago when it was the Royal Pkaya del Carmen. The positives include a beautiful ocean front room, an amazing staff, excellent food and a wonderfully maintained facility. On the less than wonderful side, we were disappointed with the lack of VIP/ Preferred Club amenities. There isn't a preferred lounge, concierge, bar, pool or beach. There weren't preferred level premium alcohols. Pet peeve: We were unable to use room service due to Hyatt Vivid surcharge. So unnecessary Hyatt! On the positive side, the food was really excellent. The servers were always attentive and cheerful. Of special note: UVC Club contact- Eciel- got us upgraded to Ocean Front room. Cafe- Aldahir And the cafe staff were so friendly and made amazing beverages! Pelícanos- Adrian, Maxililiano and Kareli - wonderful and cheerful service. Asiana- Eulises, Fernando really excellent service! bar - Usiel Pool concierge-Ignacio Favia- cabana server- so attentive and fun! Made it special! Chefs plate - Fernando, Eroin, Fernando was over the top with his excellence and attention. Really helped us celebrate with happy memories. Tequilaria- Pablo Spice- Rodolfo , Lucas Activities staff- bracelets, crafts, dance lessons, pool foam party, crazy games, Bocce ball and more- Aranza, Benjamin, Jose and all were so fun! Dolma- Edgar La Casona- Jairo Cabana day 2- Alejandro- so attentive and friendly! Great service! Unfortunately I didn't write down every name of staff we encountered, but truly, there was excellence from all staff. Overall it was a beautiful and memorable vacation!

We had a great stay ! We were a bit disappointed that the beach had disappeared since our last stay 10 years ago. Also, we were missing the VIP/ Preferred member touches we have gotten used to at Secrets and Dreams resorts. Especially missing was Preferred lounge, pool, beach and concierge services. Preferred liquors at the bars, etc. The facility is beautiful, our room and view were amazing. The staff are the best part- the restaurant staff are so friendly and helpful. We especially want to recognize: UVC Club contact- Eciel- upgraded room Cafe- Aldahir and all staff for great drinks and friendly smiles and service. Pelícanos- Adrian, Maximiliano, Kareli- just excellent and cheerful service! Asiana dinner, Eulises, Fernando bar - Usiel Pool concierge-Ignacio, Cabana server- Favia really gave us superior service and smiles. Chefs plate dinners - Fernando and Eroin - our special dinners were made even more amazing by the amazing service! Tequilaria- Pablo Spice- breakfasts at Spice were excellent with Rodolfo, Lucas Activities- pool parties, bracelets, Bocce ball, dance lessons, games and more- Aranza, Benjamin, Jose and all the crew made our visit so enjoyable Dolma -Edgar great service La Casona, Jairo- very responsive to our requests Cabana #2- Alejandro- made our cabana day special with his attentiveness

Beautiful resort and location. Amazing staff! Literally. The staff at this resort made our stay absolutely exceptional.

Attended aqua bike hosted by Katie and had a really good time. Was nice to get moving early!

The workout class was amazing and Katie was fun and friendly. The hotel has moved to a Hilton and so far everything is great except the amstar transport. They made it easy to book with them but then lost a personal item they put in the back with my luggage between the airport and the hotel and when I noticed it hadn’t made it to the hotel room after we had checked in they were less than helpful and essentially blamed it on my for not noticing. I will never use Amstar again and feel that their actions do reflect on the hotel. I’ve stayed here about 10 times in the last 5 years and this may be the last time I do and I will for sure not use Amstar again, they deserve zero stars and I will leave a review online warning people about them as well,