Hilton Playa Del Carmen, an All-Inclusive Adults-Only Resort

We absolutely love this report and will be back 100%. We wanted to give a special shoutout to Mario at the Main Lobby Bar for all his special cocktails and Jose in the swim up pool area for dealing with our group so attentively. Overall a shoutout to all the staff as we had no complaints whatsoever during our stay. Thank you.

Love this resort. The perfect blend of class, luxury, and fun. The entertainment is top tier and fitness classes are great. The instructors and wait staff are so lively and friendly. My favorite was morning stretching class with Daniel Morales. He challenged us to relax our minds while pushing flexibility. Overall great trip, will definitely come back again.

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort WHAT IS GOOD. Good location Clean and large rooms. Not bad restaurants, service and food ------------------------------------------ WHAT IS BAD This can't really be called a real HILTON system There is no beach - it's just a small dirty area with sand In no case should you buy tourist trips at the hotel - the company that provides services to tourists is of a very low class and unprofessional. The roads to tourist sites are broken and very dangerous for the health of tourists. This hotel is only for those who want to get a good night's sleep and a maximum rest of three days. Thanks

This was our second time at this resort. Just as good or better than the first. Yes we are part of their vacation share group. After booking, we became Hilton diamond members. We did not get a free room upgrade, but that was OK as we wanted a room near their quiet pool which we did have. This will remain our go to spot in Playa Del Carmen.

We  stayed at the Hilton in Playa Del Carmen for 3 nights, where our experience was exceptional! Quite honestly we were so overwhelmed at our wonderful experience that remember who all our favorite employees and activities  is next to impossible because everything was superior above and beyond, however I have the names we will try our best to recognize everyone who helped make our vacation special and list their names at the end of our review! Upon arrival,  our check-in was quick while we sipped a cool cocktail, and we’re given a refreshing wash cloth to wipe our faces down! We were then greeted by the MOD, Kevin Yañez who was able to give us an upgraded room to pool/Oceanview. He was also able to secure us a Cabana for the day, which was a real experience in of itself! Our room was ready upon arrival, and it was clean and comfortable with a chilled bottle of white wine that we could enjoy in an in room jacuzzi tub. The jacuzzi water also stayed hot while we were in it, which is a plus! When we sat down at our Cabana,   Andrea Reyes was quick to serve us our cocktails.  We also received a delicious welcome charcuterie board filled with many delicious treats (see picture) that was made by Chef Rudi Ricardez, who even came out to meet us at the Cabana One of the activities I was most looking forward to was the bubble pool party, which was the highlight of our 10 day vacation to Mexico! It was an absolute 💯 % blast, and if you are there for it, don’t miss it!! The nightly shows were all enjoyable, and I also got to experience our first silent dance party, which was awesome! We danced the entire time! Later that evening,  Kevin arranged for us to eat at Asiana where a special dinner was planned for us. Aturo is the Sous Chef of the entire resort, and he made us THE best and very delicious sushi hors d’oeuvre tray.  For dinner, Marco Rodriguez made us the lobster seafood platter, which is also outstanding! Other restaurants we were able to enjoy were Kalamata, Pelicanos, the sports bar, and Taco bar. All food and service were exceptional! One of our favorite interactions was at the Sports bar, where we chatted quite a bit through translation on our phones with two wonderful ladies, Jimena Prea and Maritza Hernandez. They were delightful and even went the extra mile to wrap up a few of the delicious chocolate brownies for me to take home and enjoy! We also noticed that Abdon Munz came out several times throughout our visits there to check on food availability and temperature. The beach was nice and free of seaweed during our visit. We really did not experience any lounge chairs availability issues  during our stay, and they were 95% full. While we had fun at our 1st resort stay at the Barcelo,  we certainly had more fun and private attention packed  into our 3 nights at the Hilton, which certainly was not enough time.  When we come back,  we will certainly stay longer! As promised, here is the list of awesome employees who made our 1st trip to Hilton Playa Del Carmen a fantastic vacation experience! We wholeheartedly thank each and every one of you for a fabulous time! Kevin Yañez,  MOD, Carlos Genis, Kalamata’s ?), Abdon Munoz, Jimena Prea, Maritza Hernandez, (all Sports bar) Rigoberto Nvnez, Pelicanos and a few other restaurants (he supports his colleagues during breaks), Karen Villa, Arturo Gress, Sous Chef of entire hotel,  Marco Rodriguez, Chef at Asiana,  Francisco Peba and Gerdao Marin, bartender at Tequilas. I'm sure there are many more such as the pool entertainment team and those in the nighttime shows.  Thank you, thank you, thank you! We will be back!