Hilton Playa Del Carmen, an All-Inclusive Adults-Only Resort

Our stay was amazing! The resort itself was clean, well maintained and smelled wonderful! What made our stay memorable was the staff!! Everyone we came into contact with was warm and welcoming. Though, there are a handful of members who deserve acknowledgment. These individuals went out of their way to make sure we were well taken care of and comfortable! Aranza, Bernabé, Ishmael, Felix, Brenda, Adriana, Gabriella, Lucas and Antonio. Between the cabana staff, the entertainment staff and the food service staff, they are the dream team to us. We cannot say enough thank you’s to all of them. You all will be very much missed!! Also, big acknowledgment to the room service and housekeeping staff as well! Wonderful people and service. We will be back!!

Unfortunate experience. Hyatt has done nothing to improve property after purchase from Hilton. Staff is great but overworked. All inclusive means trying to upsell on alcohol and steak restaurant. I looked at the wine list for something that wasn’t crap. I found Dr Loosen reisling which can be purchased at home for less than $20, is part of the free package on Norwegian Cruise Line, for $92 per bottle. Someone is not doing their job very well.

Friendly staff in all areas of hotel. Many activities to participate in; especially loved the aqua activities. Location was great, one block off 5th Avenue. Rooms were clean.

We had a fantastic time at this hotel. The room was clean & spacious, staff were fantastic and the restaurant were all great. Spice - brilliant selection in the buffet restaurant. Omelettes at breakfast were great. Baked salmon and scallops at lunch. Loads of choices for dinner. Dolma - went here twice, the lamb kofta and filler steak were great. Upgrade to the lobster is well worth the money! Pelicanos - chicken and steak were both nice. Asiana - fantastic! Went here twice - pork belly, salmon teriyaki and beef brisket were amazing! La Casona - great service but the food was ok. Steak was fatty. Fish nice but small portion for a main. Special shout out to Javier in Spice and Lynne the yoga teacher. Swimming Pool is great, pool staff were all very helpful and fun to be around. The gym is ok. Evening entertainment was very good, we watched the shows four evenings. Only point for improvement - The cafe serves drinks in throwaway cups even when you drink inside, coffee should be in a proper mug.

The resort has a beautiful, authentic Mexican feel. It is right in the heart of Playa Del Carmen so it’s easy to walk down the beach or take a stroll along the pedestrian mall of 5th Avenue. The quiet pool was our main activity, but for those looking for more action, they have music and activities going all day at the main pool. The evening entertainment was jaw dropping most nights with acrobats and dancers doing various themed shows. The best part was the amazing food. We felt it was far better than most all-inclusive resorts, especially the baked goods! The buffet was outstanding! The entire staff was friendly and helpful. I highly recommend this resort for your next Mexican vacation.