Hilton Playa Del Carmen, an All-Inclusive Adults-Only Resort

This was our 7th time at this resort. We've experienced it as The Royal, Hilton PDC and now Hyatt Vivid. I have to say, although it's not the same as it was when it was The Royal, it's still a wonderful AI resort. We love the size, the fact it's adult only, the service (it's fantastic and has not changed at all in our opinion) and the location. The resort is always clean and the food and drinks aren't too bad. If you want or expect top-shelf you will need to pay more in up-charges, that just the way it is. We are not foodies and we did not make any advance reservations at the restaurants. They always got is in with very little to no wait. We did not eat at Chef's Plate, but we tried all the others. We rented a cabana one day, all other days it was easy to get chairs next to or near the pool. We are not beach people so I'm not sure about availability of chairs/cabanas on the beach. I will say the beach is not the same as it was in the past, there has been a lot of erosion, and the staff does their best to manage the sargassum. We found the smell to be strong in certain spots when we walked the beach, but it was fine in the resort and by the pool. If smells bother you, keep in mind it's Mexico - it just smells different. We ventured to 5th Ave to walk/run each morning and explored it several times during the day while we were there. We felt completely safe, no change from past visits. I will add, you need to manage your expectations when it comes to the merchants - and NO they are NOT your server from the resort - your wristbands are dead give aways for this tactic. You just kindly decline and keep walking. We went to Cozumel one day via the ferry. We did not schedule any tours, we just rented a buggy and drove around the island. The back side of the island had beautiful views and few fun places to stop for drinks. It was a great experience. I highly recommend. If you're not comfortable driving, you can rent a taxi or schedule a tour they will drive you around the island. Back to the resort.... it's great, they always have activities (day and night). If the main pool is a bit too much, they have a very nice quiet pool area if you prefer a more relaxing experience. The spa is nice and the spa folks walk around each morning asking if you want to schedule something. They aren't pushy. I got a manicure while I was there, it was lovely. They did have some "deals" for massages, but I've heard that Magic Hands across the street from the resort is a much better value. I have no experience with this, it's just what I have heard :) We always tip - the servers/bartenders, the baggage handlers, the cleaning staff, etc. The staff works incredibly hard. We only think it's fair. They are always extremely appreciative. In summary, this is a great resort for the price point in our opinion. Clean, amazing service, decent food/drinks and a convenient location.

Amazing time. Staff are helpful, professional and kind. Gorgeous rooms. Clean resort, lots of both fun and relaxation. 5 star 🌟 Entertainment team was full of energy. José and his team were great.

The location of the hotel is perfect. We enjoy the personal service that we receive and the fun atmosphere at the party pool. The evening entertainment is always fantastic and the food options are great. We enjoy waking up with food service and the variety of options to choose from. We had an oceanfront swim out suite with a butler, David, who checked in on us every day and took care of all of our dinner reservations. The upgrade was well worth it. The hotel is within walking distance to Fifth avenue and the area is very safe.

We find this resort enjoyable every time. We’ve been here 7 times now and plan to keep going back. Great place. Great staff, top to bottom. Can’t name everyone individually, but especially: Victor & Ismail at Spice, Jose & Andrea at the pool and Manuel at Asiana!

The beach area was not good. If you are looking to spend alot of time at the beach, this is not the place, however the pool area was awesome and the nightly shows were wonderful.