Hilton Playa Del Carmen, an All-Inclusive Adults-Only Resort

We went for our honeymoon and were blown away by the level of service and overall amenities. The resort was beautiful and very well taken care of-very clean and the workers paid attention to every detail. The food was great and the service at the restaurants was excellent. We also received a beautiful surprise of champagne, a dessert plate, flower petal heart on the bed and a bubble bath drawn for us after our dinner reservation one evening. It was such a beautiful gesture and really made our trip! Special thank you to all the staff that took such good care of us and made our honeymoon celebration so wonderful

I had the best time at the Hyatt Vivid! The food was amanzing, the SERVICE AND ACTIVITIES SO GOOD! The staff was so friendly, shout out to Katia, Jose, and Dulce! They were so kind and chatted with me daily making my solo trip so much more fun! Outside the hotel so very walkable and safe , I walked it every evening and took in all the sights and sounds and never got bored the week I was there, 10/10 experience!!

My stay at Hyatt Vivid Playa del Carmen was extremely disappointing and fell far below what I would expect from a Hyatt‑branded, all‑inclusive resort. From the outset, service was consistently poor. An unexplained charge appeared on my account despite the stay being fully paid. Front‑desk staff were unable or unwilling to explain what the charge related to and repeatedly redirected me elsewhere, leaving me feeling treated with suspicion rather than supported. This is not acceptable at any hotel, let alone one positioning itself as premium. Housekeeping was also unreliable. Our room was missed for cleaning on numerous days. For a resort experience where guests are encouraged to relax and unwind, basic standards like daily cleaning should not be hit and miss. Evening entertainment was another let‑down. The shows were amateurish and dated, feeling more like low‑budget club entertainment than anything resembling quality resort programming. This was a long way from the polished entertainment you would expect at a Hyatt property. Poor management and care for guests was also apparent, one guest was so drunk they had to be escorted in a wheelchair, where is the duty of care. Restaurant bookings were mishandled. On one occasion, our reservation was messed up. We were then told we could have the original time we had booked—but only if we agreed to take a paid wine experience. Being asked to spend extra money to correct the hotel’s own mistake is unacceptable and left a very poor impression. The final day was further disrupted by a power outage, which was poorly communicated and badly managed. Alternatives offered were minimal and impractical, particularly for guests departing that day, resulting in a significant loss of holiday time. Perhaps most disappointing was management’s response afterwards: a refusal to acknowledge the cumulative impact of these issues or take accountability, relying instead on policy language rather than guest experience. Hyatt markets itself on care, quality, and guest‑focused service. Unfortunately, none of those values were reflected here. I would not return, and I cannot recommend this resort

Awesome experience, food and location. Best resort for the money! Hyatt Vivid Playa Fel Carmen exceeded our expectations. This is a really nice hotel and property. Highly recommend!

Very nice place! but probably not worth the price for what they have (compared to other highly rated resorts in Mexico). And a lot of walking to get anything.