Hilton Playa Del Carmen, an All-Inclusive Adults-Only Resort

I had a great time everything was so relaxing. The customer service was the best I've had in a long time. Erick stayed getting us drinks, Lucas and Efren were always there making sure we were enjoying the food. The Asian restaurant needs to be open everyday. Two downsides that raccoon and need more umbrellas by the pool chairs closer to the ocean.

Unbelievable experience at the Hyatt Vivid Playa. Wonderful facilities & even better staff! Every aspect is top notch. We are already planning a return. You will not be disappointed and highly recommend! David and Adriano insured every aspect of the trip was perfect. Could not speak more highly of the Hyatt.

It was my first time to Mexico, and my first time to this hotel. The hotel was beautiful and the food was incredible. However, the best part of the entire trip was the staff and the entertainment. The shows were amazing and just as incredible as once I’ve seen in Las Vegas and Paris. And a special shout out to these staff members: Chef Arturo, David in the Dulmes restaurant, Pepe in entertainment, Roberta the server in the main lobby, Louis at Los Conus restaurant, Jose, Javier, Mario, and Lucas at Spice Restaurant and last, but certainly not least is Eric who has our pool server. Also, I had to visit the doctor on staff and my apologies because I don’t have her name but she was incredible and because of her resolving my issue I was able to go on a scheduled exhibit the following day. The hotel was clean and our rooms were promptly cleaned every day. We were continually surprised by all staff, and their wonderful service! I hope I have the opportunity to go back in the near future. Thank you all so much!

Checkin Arriving at the Hyatt Vivid, we were asked to wait in the lobby until they were ready to process the check-in. Since we were repeat visitors and Real Club members, we were aware of the layout, so we got some drinks and sat down in the main lobby. Due to the ownership change, it looks like there is a separate lobby for the Hyatt Preferred members – so those are the ones who get the VIP treatment. Although, I cannot say we waited long. Once we met with Mauricio Aguilar at the front desk, I can honestly say that he treated us as well as any VIP. He answered all questions, and had my information and requests in the system. I wanted to get rooms close together, and I did not want the ground floor. They were two different types of rooms, and he did a great job. He finalized my cabana requests, and throughout our stay he did everything he could to take care of us. He definitely gave us a good feeling on check in. Entertainment Crew The group of people involved in the poolside events and activities really work hard to get people involved. They all have different characteristics, which is useful to build a rapport based on those individual traits with guests. My wife and I enjoyed talking with Abril and Pollux, while my sons enjoyed hanging out with Zander, Pepe, and Geremy. They even went around asking about suggestions for improving the resort. They kept people engaged. Cabana Waiters– We booked a cabana for most of the visit. We stayed in the same general area, and it came with 2 ‘in-pool’ loungers. There are various packages available. We had two main servers for our cabana – Erick & Alejandro. Both of them were amazing, and they came over constantly checking if we wanted more drinks, food, and they were always checking to make sure our ice bucket had ice (it was hot, requiring multiple refills of ice). They made our seats by the pool enjoyable for our family, and we made sure to tip accordingly. Also, my sons wanted to mention Gabriel at the bar near the main pool who always made a different drink for them each time! Nightly Show Crew & Lobby Waiters We spent many evenings in the main lobby, as we did not want to miss the nightly shows. Admittedly, I am biased towards the shows, because I have known some of the performers for many years (@shymamendez and @ricky_d). Their shows are always entertaining and different themes. It is unfortunate that many audience members don’t seem to applaud or cheer when the entertainers perform their acrobatic feats. I am reasonably sure that no one in the audience could do what they do. It is also important to note that the servers in the main lobby like Aida and Benita are constantly going around and making sure that everyone is taken care of. They definitely work hard and deserve tips. Spice – Spice has been and always will be our place for breakfast. While it is a buffet style restaurant, there is just a wide variety of choices, that you will always find something to your liking. The manager Jose Garcia keeps the place running smoothly. He is one of those managers that is not afraid to do the work too. You will always see him working, giving instructions to his team, even clearing plates. He makes Spice what it is, and it is always top notch. While there are toppings for eggs, I can also ask for something a bit more Mexican. When my wife mentioned that I could not find nopal, he magically makes it appear. Don’t ever let Jose leave! His staff is all amazing, and they follow his example. Sandra Blanco and Miriam Ordonez work the front desk to ensure everyone gets greeted and seated. Lucas, Demetrio, Sergio, Joseph, Javier, Victor, Pedro, Mario, Fredy, Andy, and Antonio all work non-stop! Asiana (Chef Irving and Mgr Francisco) –we did a sushi-making class, taught by Chef Irving. Afterwards, we had dinner that evening as Asiana, where Chef Irving was in the kitchen. He recognized us, and made a special dinner for our table. It was a unique sushi platter, then followed by a dish that was not on the menu, but we will remember for ages. He truly is a master at his chosen craft. Mayan night We went to a theme event in the evening at the main garden, which was an upsell. We enjoyed the Mayan night, and the presentation during the meal. Our compliments to chef Gallileo who prepared dishes with his family’s recipes and love. The presentation was great. To be honest, I wish there were more events and dishes at the resort that demonstrated the rich history and culture of Mexico. That really is something I miss from the old days at the resort. Pelicanos - With the sargassum levels high on the beach, we did not go to Pelicanos too often. However, when we mentioned to Maria at the food concierge office that we missed the ceviche on menus, she arranged for it to be made for us at Pelicanos for lunch. We went there, and we were not disappointed! The shrimp ceviche was so good we had seconds and thirds! Our sons enjoyed it too, and the Chef Rudy came out and we could not be more pleased to eat at the Pelicanos open air patio! Dolma Dolma was probably our favourite spot for dinner during our stay. They have a long buffet table for appetizers, and it was constantly being restocked. The restaurant is immaculate and I really appreciate the extra attention to detail by the manager Eleazar. While we always were led to a great table by Jinnah the hostess, we had different waiters. They were all really good – Rudy, Ruben, and Sergio. We also saw other waiters Adrian, Juan, and Carlos who would help whenever needed. My compliments to Eleazar for always making sure that food got served promptly and we had whatever we needed. One evening, my wife was feeling a little under the weather. Eleazar made sure there was something for her that was not on the menu, but was light enough for her to eat without getting nauseous. That is the family spirit that you want in a resort, going the extra mile.

We recently had a 4 night stay at this resort (8/9/25 to 8/13/25 ). We upgraded to the oceanfront swim up room and it was totally worth it. The staff were incredibly friendly. The food at the restaurants was OK at best. Highlights were Dolma, Pelícanos/ Rincon (taco bar) and Spice Buffet. Things to be mindful of: 1: Upon checking in, they will guide you to desk and present it as a hotel orientation to show you hotel amenities and activity options. These are actually sales people for the Playa Collection Vacation Membership program. They will entice you to a presentation in exchange for a $200 voucher. 2: If you booked a massage at The Spa, the massage therapist will try to upsell you on oils, hot stones and pressure level of the massage WHEN YOU ARE IN THE TREATMENT ROOM right before you start your session. This was really upsetting and frustrating as my wife and I booked a healing treatment couples massage and were really looking forward to our treatment. This ruined the spa experience for us as the treatment room should NOT be the place to upsell guests! We were charged an extra $140 for oils, hot stones, deep tissue level pressure and face serum for our facial. After speaking with other guests, they shared that they had the same experience and it was validated when I brought this up to hotel management and they said that it is their standard practice and the best they could do was give me a 20% discount for the inconvenience. Overall we had a good experience.