Hilton Playa Del Carmen, an All-Inclusive Adults-Only Resort

We celebrated our 29th anniversary at Vivid and had a fantastic time. The staff here went above and beyond to ensure our needs were met and to see we had fun. Felix ‘the cabana man’, Brenda, Javier, Bernabe, Francesco, Xander, Jose, Sergio and several others (apologies for not writing all of the names) made it a memorable first visit and we can’t wait to come back!

Our experience at the Adventure Photos Gallery located inside Hyatt Vivid Playa del Carmen was truly enriching. Visiting the gallery allows guests to explore a diverse selection of real images from weddings and lifestyle photography sessions, all captured within the resort. The photos showcase moments taken throughout different areas of the hotel, highlighting its modern spaces and ideal settings for destination weddings, couple sessions, family photography, and special celebrations. This gives visitors a clear idea of the photography experience available during their stay. At the on-site gallery, guests can discover flexible photography packages, choosing the number of images they wish to purchase, as well as enhance their experience with products such as photo albums, canvas prints, and metal prints, perfect for preserving meaningful memories. For weddings, complete packages are available, including professional photography, video coverage, and content creation, designed to capture every important moment of the celebration in a seamless way. Adventure Photos operates in over 35 resorts across leading hotel brands such as Secrets, Dreams, Hyatt, and Bahia Principe, in destinations including Cancun, Riviera Maya, Puerto Vallarta, and the Dominican Republic, with Hyatt Vivid Playa del Carmen being one of them. This on-site presence ensures a smooth and personalized photography experience for guests.

We checked out today after 5 days of vacation 🥳 Booked a garden view room and got 2121 which was perfectly in the middle of everything 😀 We enjoyed the buffet for breakfast and dinner 🍽 The taco station was 🔥 near the beach Caught the ferry to Cozumel 🚢 There is an upcharge for top shelf liquor, if that's your thing, grab a bottle from duty free upon arrival to the airport. Hope this helps anyone with questions.

I booked 2 rooms by accident.. rather than 2 people and 1 room I did 2 rooms and 1 person. upon check in, I Was told of this.. but they could refund the other room but would have to charge me $500 for my wife.. I agreed. Cause what can I do at check in? can't say no and leave.. upon check out they said they couldnt refund me the other room and I would have pay $1700 plus the $500 for my wife.. so they got $2300 from me. If they would have told me I couldnt get the other room refunded I would have taken the other room.. but they said they would.. they are stealing money.. go at your own risk.. promised me an upgrade on 2nd day.. said hotel was booked up for my upgrade when it was not.. Never called me.. never contacted me about the upgrade. I went to the front desk and they said someone who come to us.. never did .. STAY AWAY FROM THIS HOTEL They used to be 2 other names.. all changed.. this sucked..

Excellent location, excellent hotel , excellent staff , excellent food , excellent entertainment. Only critic is the spa is over priced for an average massage, and a below average facial, would not book the spa treatment again .