Hilton Playa Del Carmen, an All-Inclusive Adults-Only Resort

We experienced no issues with the resort itself. Beachside, close to 5th Avenue, and great staff especially Itzel at check in. A solid 4 star hotel. There is no Uber or Lyft in Playa del Carmen so be prepared to pay if you are using the taxis especially if want to go to Puerto Morelos.

Great staff, really care about the property and the guests that are there with them. The whole property is very clean, from rooms to bathrooms and restaurants. The food is good. They have events daily and in the evenings. Bring some pesos for the staff. They never ask or expect it, but it really goes a long way for them, they really appreciate it and are grateful.

We stayed for seven nights and the staff were consistently excellent. The hotel was spotless with every possible service available, many of which went beyond expectations. The app made booking and planning simple, and there was a strong range of options for vegetarians, pescatarians and meat eaters. Customer service was consistently high across all areas of the resort. Check in and check out were smooth. Our only issue was being placed in a room close to the street. For the first three nights the noise continued into the early hours, which was not suitable for our stay. Once we contacted reception the room was changed immediately. In hindsight, it would have been helpful to be informed of the noise level at check in. After the move, everything was faultless. There are many pool areas and plenty to do across the resort. I was surprised that poolside loungers and cabanas required payment, especially as many cabanas remained unused, but there is still ample seating available. Overall, it was an excellent stay and we are already planning a return visit, though we will avoid the street facing block.

We had an excellent time at this Resort. Service was the best we have ever had anywhere, the resort was spotless, food was excellent with lots of options, drinks were fantastic, location was great (nice beach, close to downtown / night clubs and restaurants), pools were nice and were always clean and the nightly entertainment was pretty good too. Our favourite server / bartenders were Alejandro, Lovani and Reyes, these guys take pride in making every drink and always have smile on their faces. The other employees were all great too! Only draw back to the resort was the amount of up-selling (especially all of the wasted empty cabanas and prime location lounge chairs which are an expensive up sell) and downtown was a bit sketchy on non weekend nights when there is zero police presence. We would definitely go back.

Excellent resort. Probably the best one I've been to. Would recommend to anyone going to Mexico near Cancun. Only thing I disliked was that the buffet for dinner was only open from Thursday to Sunday. And without knowing that we didn't plan accordingly and made a reservation at another restaurant.