Hilton Playa Del Carmen, an All-Inclusive Adults-Only Resort

Just returned from Hyatt Vivid and we had a great 2 weeks . The staff make this hotel they are so friendly and hardworking. Did not get names but staff in the restaurant are helpful and efficient. Erick was our pool waiter and was amazing. There were only 2 resterauunts open each evening and we did not like the menu at La Casona so were limited for choice. The entertainment in the lobby was excellent with very good visiting acts but it finishes at 10.30 each evening and we would have liked it to have lasted longer. The rooms are spacious and have a large jacuzzi bath which we did not use and would have preferred more clothes storage space. Overall a great hotel.

Loved the staff, entertainment, pool and rooms but… I had food poisoning from the asian restaurant and the hotel describes having 7 restaurants- only 2 were open for dinner at night a few of the 7 never opened at all. The hotel describes the Rincon restaurant as having a sea view (never opened when we were there and it hasn’t got a sea view). The seaweed on the beach most mornings was really bad, they did do a reasonable job in trying to keep it clear, the excavators working on the beach and loading lorries made the beach experience poor (no usable beach directly outside the hotel, most of the beach sun-beds are on a slope). Yes I would probably go again but have really mixed views - upset that the hotel states / promotes they have 11 bars and restaurants but some never open.

This resort is SUCH a good location if you are interested in exploring the city. It is steps away from fifth avenue which is a very long, foot-traffic only, tourist shopping street! The resort itself is slightly dated but overall it's very clean and well taken care of. The staff are PHENOMENAL! The only downside is that the beds aren't that comfortable... It has two pools which is a very nice touch so that you have a choice between one that's a busier party pool with the swim up bar and the other that is more quiet with a bar right next to it.

When considering booking an all-inclusive property, I strongly recommend calling the hotel directly beforehand to confirm the current status of the property and its dining options. We were disappointed to discover that the hotel was transitioning into low season and approximately two-thirds of the restaurants were closed during our stay. This significantly limited the dining experience and was not what we expected when booking an all-inclusive resort. The situation was even more challenging because I follow a gluten-free diet. Despite communicating this need, it took multiple calls involving Delta Vacations and hotel management before gluten-free products were brought in so I could have a meal I could safely and comfortably enjoy. I understand that resort amenities and restaurant hours can change seasonally, but these closures and the limited gluten-free options should have been clearly communicated before booking. Guests considering this property—particularly those with dietary restrictions—should confirm restaurant availability and food options directly with the hotel before making their reservation.

This was my first time at the Hyatt Vivid Adults Only resort in Playa Del Carmen and I had very high expections and for the most part those expectations were met, save and accept for one issue that surprised me, that I will mention at the end of my review. Check In and the Lobby: Very polite and professional, the woman at the front desk who checked me in at around 12:30 pm on September 10th, 2026, was very helpful, warm and welcoming, and I forgot to get her name. She was also ( along with the staff) able to retrieve my very expensive, glasses and case that I had forgotten to take with me, when I left the pool for the day. The Room: King Sized, Ocean View, Delux Jacuzzi Suite, very spacious, nice decorated with warm tones, very relaxing, clean and a very quiet and efficient climate contral and the rooms have superior insulation, so you do not hear noise from adjacent rooms and I slept like a baby. The Staff: Excellent customer service and Hospitality, Hyatt has some of the best staff and this was relfected at this hotel. Some names of mention are waiters, Jonathan, Victor, Edgar, Luis and Jari ( sic) the Concierge and Rogeillio aka Roger (sic) the bell hop / valet, he went above and beyond the call of duty. The Entire Entertainment Team both poolside and especially at Night in the Lobby. were totally professional and fun. The Restaurants and Food: Absolutely sensational ! The options, preparation, visual appeal and most importantly taste. Some of the best cuts of meat, poultry and fish I have ever had while dining in Mexico. You can book dinner on the App or with the Concierge. The Pools: Spacious, clean and something for everyone, the perfect water temperature. The Houskeeping: Always on time, the room was cleaned to perfection. The Aroma Coffee Bar: Great staff, amazing coffee and Barista style drinks and I was blown away by the quality of the Ice Cream they serve. My ONE Complaint or Dissappoinment: I was truly surprised, in fact stunned, that a Luxury Hotel Brand such as Hyatt, did not offer any high end beers such as Heineken. I make this point, as last year I stayed at the Wyndham Alltra Adults Only, across the street from the Hyatt and they carried both Heineken in Bottles and on Tap and their Non Alcoholic Beer was even Heineken. To Hyatt, surely as one of the world's top International Hotel Brands, you can offer the top International Beer the world over. The Bottom Line: A great stay and Luxury, and I will return and when I do, I hope they offer Heineken at the bar and in the Restaurants.