Iberostar Grand Paraiso

I want to highlight that the entertainment staff is the best ; I have the chance to participate in many of the activities, and I have to give a special shout-out to Fabian Fernanda, Jonathan and Pedro - they are absolute sweetheart

Love it! Best resort ever! 3rd time coming here within a year. I don’t think there’s any other resort that compares in the Cancun/Riviera Maya area. The food is great, and with great variety that you get, with the many restaurants and different themed nights, there is always something for someone! The service is amazing, I promise that you won’t find the level of attentiveness and care that you get here, at any other resort. Do also want to give a shoutout to the entertainment team, specially Alma, Mala, Jonathan, and Pedro, they are extremely friendly, and all of them will make sure to remember your name, make sure you always feel welcomed and always willing to help you find something to do! This place definitely deserves a perfect 5 stars, and you should definitely come here, cause I’m ready to book my next trip here as I’m writing this review

I can’t say enough about how great this place is! We came to JOIA in the summer of 2025 and we’ve been here three times already! We are continuously impressed with this place and there is always something new to try. There are many dining options: Italian, Mexican, French, Japanese with a Hibachi, and a buffet that has different themes each night. We have found the quality of the buffet to be top tier and they include so much variety for each “theme”! We loved the food here. More importantly, I think the top tier staff are what makes this place something we keep coming back to. Staff are very accommodating to needs and will always continue to make your stay special. For example, sometimes housekeeping has left rose pedals after making up our room, a very nice touch adding to the tranquility feel of the resort. Everything is very clean and we are always impressed. I appreciate the little things such as Carlos and other wait staff remembering us and our drink orders, and Jesus helping us get a custom order at the Italian Restaurant! Additionally the activities they have around the resort are fun and welcoming! I’d like to give a shout out to the entertainment team here at JOIA! Want to give a huge shoutout for Mala for always seeking us out and making nights extra fun, she has been extremely welcoming and since the first trip, she always remembers us and can’t say enough how great that has made us feel! I also want to show my appreciation for Alma, Pedro, Fabian, and Jonathan, you guys have really made this particular trip memorable as we try new things, crafts, games, karaoke, and even showing us some dance moves! We definitely appreciate all you guys do really great to make sure everyone has an enjoyable stay! I'd also like to express how impressed we were with the shows and theater team. The quality of the magic show, the fire show, and honestly all of them are top of the line. The quality and ability of the performers is similar to what I would expect in Las Vegas. I'd also like to a shout out to Daniel at the concierge desk. He really made our stay comfortable and ensured we had everything we needed. Also would like to give a shout out to Daniel at the Lobby bar. The resort is also in a central location so it’s really easy to take a day trip or excursion too. Great if you want to explore Cancun, Playa del Carmen, or even Tulum! I do think it’s best for conferences if the guests stayed closer to the convention center

My wife and I celebrated our 21st wedding anniversary at this resort. This is our first trip to Mexico and our first time staying at a Iberostar resort. Pros: First, I would like to acknowledged that this is the cleanest resort we have ever stayed at. Staff goes above and beyond to keep the resort clean and presentable. Second, the food was by far the best we have had at an all inclusive. Staff was very pleasant and I would like to specifically recognize the following staff; Dario at the Lobby Bar, Benjamin the Butler, Luis at the Buffet, Mala and Fabian from the Entertainment Staff, Monterat at the pool, and last but not least, Norberto our waiter at the Mexican restaurant. We visited the Mexican restaurant two nights in a row because of Norbertos exceptional service and recommendations. (Fish Ceviche at the Mexican restaurant is a must!) Cons: While the resort is extremely clean, the rooms are slightly dated. The drinks at the pool bar were inconsistent and sometimes hard to gain access to the pool bar due to limited seating and access. (Second pool bar would be advised). I would also like to point out that if you don't wake up every morning at 6:30 am and go reserve a cabana, you will not get one if you arrive to the pools after 7:30 am for the entire day. People put their belongings at the lounge chairs and don't come back for hours, this should be monitored. Overall we had a excellent trip and would recommend this resort to friends and family!

My wife and I visited JOIA Paraiso in late June, 2026, for our anniversary. We stayed in a Villa. The trip was just about perfect. Check-In: Our flight out experiences a 10 hour delay, and the hotel helped us change our airport pick-up and other dislodged arrangements. We arrived at night, but the hotel staff on duty checked us in quickly (including refreshing welcome drink). The bell staff drove us to the room. Once we got to the room, the butler come in to finish the check-in, help us make reservations and orient us to the hotel. We were fully checked in and relaxing in the room no more than half an hour after arrival. Butler service: The Villas came with butler service. They arranged meal reservations (not necessary, but we are part of the Club, so were able to reserve tables), massage reservations and our daily afternoon deliveries of ice. About halfway through the trip, I injured my foot and after that we were dependent on the Butlers to drive us around the resort as well. We never waited more than 5 minutes for a ride, no matter where on the full resort we were. Food: The food ranged from perfectly acceptable to downright wonderful. The breakfast buffet had a wide assortment of food. I mostly ate the local offerings - tamales, chilaquiles, chorizo and potatoes, poached eggs in poblano cream sauce. There were also everything you could order off a Denny's menu, if that was more your thing, plus a yogurt bar, sashimi, many fruit juices and so forth. We ate most lunches at the Puerta Sal chevice bar on the beach. The menu there was more extensive than we expected. The room service menu was fine. We enjoyed the burrito. The dinners had the widest range of quality, though all were perfectly acceptable. We ate at the L'Atelier (French) twice (Emilio was a great waiter) and enjoyed both those meals. The best meal we ate was the Wine and Food Prefix dinner we scheduled through the wine bar. 5 courses, with all Mexican wines (better than I expected.) The actual meal was one of the Top 100 meals of my life - Mexican fusion prepared to perfection! It costs extra, but if you enjoy being surprised and delighted by a meal, I cannot recommend it enough. Wine Tasting: In addition to the Prefix dinner, we did two additional wine tasting events at the wine bar. The first was Spanish wines, the second Mexican wines. Eric and Victor, the sommeliers, presented a great tasting experience. We took the time to let the wines open up and evolve over the hour-and-a-half tasting. It was refreshing to taste wine with a professional who wasn't trying to sell me the wine, just helping me learn about and appreciate it. Room: We stayed in one of the Romance Villas. We enjoyed the private pool - I started each day with a dip while my wife was still sleeping. The rooms are in the process of being refreshed, and the room next to our had workmen during the day. We almost never heard them or were disturbed by their presence. The Villas are about 1/8th of a mile from the pools and restaurants - an easy walk until I hurt by foot. We will absolutely pay for a Villa again the next time we return. Wildlife: There are a lot of animals on the property. None of them were aggressive or begging for food or anything. They were just existing. These included many birds (peafowl, flamingos, geese, plus many song birds), sereques (a rabbit sized animal that looks like a guinea pig with deer legs), coatis (cross a racoon with a cat, give it a nose twitches and a bouncing walk - then add the cutest babies following along in a row) and even, one night, a wild pig sitting by the path. Shows: We went to two shows - the Magic Show and the Fire Show. Both were well done. The Magic show was mostly large stage magic - make the girl disappear, saw the girl in half, switch places with the girl. Well done, with one trick in particular that ended in with an unexpected coda that I enjoyed. The Fire Show by the pool was also enjoyable. Mosquitos: One of my concerns before we went, especially having rented the Villa, was mosquitos. I'm pleased to say that we saw exactly 1 mosquito the entire time, and that was while I sitting out back in the predawn stillness of our private backyard and pool. The staff told me that the mosquitos can be bad during the rainy season, but it was dry when we were there (barring two afternoon thunderstorms), and we were pest free. Spa: We got massages at both the JOIA Spa and the larger Spa Central. Quality massages and facilities, as good as any state-side resort. Basically, we had a vacation that was everything we hoped it would be. We are looking forward to coming back.