Iberostar Grand Paraiso

Stayed for 11 nights. The property is absolutely beautiful. Modern? Not so much, but it gives vibes of retro Hollywood. The staff all go above & beyond with service. Always lovely smiles & acknowledging everyone. The food is by far the best we have ever had at an all inclusive. We are early diners, and never had issues getting into any restaurants. The steak house is our absolute favorite. Amazing food & super service! Our room was somewhat dated, but very comfortable, clean, & well maintained. We spent most of our time at the quiet pool. Truly the gem of the resort. Evening entertainment was rather hit or miss, we are not really “show” people & the entertainment they had in the lobby bar was either really great, or really a miss. A few things that could be improved: -The drinking water situation- they provide glass bottles, but have no refill stations, so if you want a refill later at night, good luck with that. We had even left our empty bottles with a tip on the bed for turn down service, when we returned to our room, the empty bottles were placed on the counter not filled. -The quiet pool was lovely but EVERY DAY of our 12 days, they had gardeners around doing lawn mowing & weed trimming for several hours a day, the same areas they had just done the day before. It took away from the zen of quiet. Would we return? Absolutely! But would not feel the need to stay for 11 nights.

My wife and I just returned from Joia after our first stay at this amazing resort. The staff here just adds to the beauty and relaxing feel of this resort. We stayed in an Ocean Front Butler room with a spectacular balcony and view. Our butler staff of Fatima, Paulo, Gabriel and Tomas were amazing. They saw to our every need and always greeted us with a smile. Another staff member who brought joy to us with her smile and energy was Janeth evening lobby bar waitress. She was so nice and attentive. The Activities Star staff was excellent too. Maya, Cassandra, Pedro, Carlos and Ximena and the rest of the crew had great activities for all guests and were extremely personable. Although I cannot remember all of the waiters and waitresses by name, each restaurant and bar was a pleasure to visit. We highly recommend this resort to anyone looking for an all inclusive resort with something for everyone including a beautiful beach. Bill and Shelly

Another lovely relaxing break . We had some issues that were resolved professionally by the guest relations team so didn’t affect our stay. Pool/beach perfect no problems getting beds even with a large wedding group. Food there was some issues early on during stay but resolved ( maybe chief was on vacay) Drinks and service excellent as usual. Will be back in a few months

Great November visit. Familiar faces make it all worthwhile. It was great to see Emelio at El'Atelier. He steered us right as always. And we got to see Christian at the buffet. New standout faces were our butler Bernardo and Alma on the entertainment team. She made the White Party a blast. We watched Ivan at the towel concierge rescue a lost phone on the beach and reunite it with its owner. Shout out to Pedro on Pool services Haiku restaurant Bistro table was excellent as always. Shortribs at Legado were wonderful, tasty and tender. As we speak, our night service , Reynold is preparing our room for the night. He was quick and efficient. We were very pleased with our stay, once again. We were also impressed with all the improvements since our last visit - most notably the landscape additions, pool improvements, and remodeling of the room.

Our stay at Joia Paraíso by Iberostar was absolutely incredible, and the main reason we’ll be returning is without a doubt the amazing entertainment staff. From sunrise to sunset, they filled every day with energy, laughter, and unforgettable moments. A huge shoutout to Carlos, Vidi, Pedro, Mala, Cassandra, Montserrat, Alma, Viedma, Marlene, Odalys, Ximena, Rayworld & Julio— each one brought their own spark to the experience. Whether it was games by the pool, evening shows, or just their warm smiles throughout the day, they made us feel like part of the family. Their enthusiasm and genuine kindness truly made our vacation special. And we can’t forget Daniella, our wonderful waitress — always attentive, cheerful, and ready with a smile. Her service went above and beyond every single day. It’s rare to find a resort where the staff genuinely makes the experience, but that’s exactly what happened here. Thanks to this incredible team, Joia Paraíso isn’t just a beautiful property — it’s a place filled with heart. We can’t wait to come back and see everyone again!