Iberostar Grand Paraiso

Returned for 2nd time, last here in 2018 and always have wanted to come back. What can I say that already hasn't been? This is and excellent 5 star(truly), beautiful all inclusive. The beach was clear and beautiful 4 days of our trip so we felt lucky the sargassum seems to be letting up. The activity pool is GREAT and the quiet pool I started calling "Eden" because that what I'd imaging it to look like. Food was fabulous, got into any restaurant easily w/ exception of Italian which had a wait so we just went to it another night. Loved the app and used it a lot to check on activities, what restaurants were open, to order room service and even to "chat" any questions. The staff is wonderful and eager to anticipate your needs even before you do. I always like looking at food pictures so am posting some of mine, the food is excellent here. Will return again next time we do an all inclusive in Mayan Riviera area. Note to resort... some shade awnings in the pools would be great... the sun is definitely hot!

I stayed at Joia from July 26 to August 2, and it was an unforgettable experience! 🌟 Everything was truly on the highest level — the resort is beautiful, the atmosphere is magical, and every detail is perfectly taken care of. The food was simply delicious, with a wide variety of fresh and flavorful options every day. The staff are absolutely amazing — warm, friendly, and always ready to help with a smile. Special thanks to Arisbeth at the reception for her kindness and professionalism, and to Antonio, the fantastic bartender at the lobby bar, for his great service and positive energy. This hotel deserves al 10 ⭐️ Thank you to the entire Joia team for making our vacation so special. Your entire team is amazing, thank you all. I can’t wait to come back! ❤️

I'm a little late writing this review, but it would be a crime to stay here without telling others about my experience. I came here with my girlfriend in June, for a short stay at the end of our vacation in Mexico. I booked a romance villa for three nights. The main reason I chose this hotel from the huge selection of resorts on the Riviera Maya was mostly due to the reviews they receive here on Trip Advisor. We arrived in our hire car, and from the first interaction with the valet parking team, we knew everything we had read online would turn out to be true. Our car keys were taken, and our bags looked after by the concierge while we were seated with the welcome drink and completed the check in process which was an absolute breeze. Shortly after, we were whisked away by golf cart to our villa and were absolutely blown away by the standard of the accommodation. You can see pictures online of the villa, so I won't bore you with the details. What really set this resort apart from other 5 star hotels I've stayed at in the past was the extremely warm and attentive butler service. We were lucky enough to be looked after by Gabriel and Fatima who would bend over backwards to ensure we had the most perfect stay. One occasion of note was when we were out at the steak restaurant for dinner, we came back to the villa and Gabriel has run us a bath, complete with rose petals and sparkling wine on ice. I was completely moved by this and it was absolutely the highlight of my stay. So if management read this, he is an absolute asset to your team. We were also invited to rooftop sunset cocktails run by the butler team, and it was fantastic. The restaurants were fabulous. When going out for dinner, you could easily mistake the restaurants for a fine dining experience. You do not feel like you're at an all inclusive resort in the slightest. The food is delicious and the service goes above and beyond. I'm normally someone who prefers the 'a la carte' style restaurants, however the buffet restaurant was that high of a standard that I would have been more than happy eating here each night. The entertainment team also worked tirelessly to make every day and night as enjoyable as can be. I'd love to gave the opportunity to stay here again if i find myself in Mexico in the future. It's an incredible place and I enjoyed every minute.

100% Amazing we loved the whole experience. We will be coming back. Recommend more wall outlets by the bedside so we can charge phones.

My husband and I loved vacation here! It was so luxurious and relaxing. We loved the spa pool and quiet pool the most. The food was unbelievably good! We loved the coffee bar. We were sad there was a lot of seaweed when we were there, but the resort was so wonderful it almost didn’t matter. Cannot wait to go back!