Iberostar Grand Paraiso

This is now our favorite adults only resort in Cancun. The entire resort is stunning. Every person working was so friendly and helpful. We loved both pools. The outdoor furniture was the nicest we've experienced compared to 15+ resorts and plenty of loungers. Food and service were terrific. There are so many little things they do that add up. The best part is didn't see anyone smoke. That's a first. Will be back.

We just returned from an absolutely fabulous stay at JOIA Paraíso by Iberostar! As a middle-aged couple, the atmosphere was perfect for us. JOIA Paraíso is very calm, relaxing, and sophisticated, which was exactly what we wanted. The pools were peaceful, and the entertainment team provided activities and fun throughout the day without creating a party atmosphere. The JOIA Paraíso section is definitely not a party resort, which was perfect for us. It is ideal for anyone looking to relax, enjoy excellent food and drinks, and receive outstanding service in a beautiful setting. The food throughout our stay was fantastic. Unlike many of our previous all-inclusive vacations, the restaurants at JOIA Paraíso included options such as lobster and filet mignon. The bars stocked high-end liquor, including Grey Goose and Patrón, and the bartenders could make just about anything we requested. While we walked through and explored the other sections of the Iberostar complex, it was clear that the JOIA section is set apart by its higher-end offerings, and we never felt the need to eat or lounge elsewhere. What really sets JOIA Paraíso apart, however, is the staff. Everyone we encountered was exceptionally friendly and welcoming and genuinely seemed happy to have us there. The level of personal attention throughout the resort was remarkable. About a week before our vacation, the very friendly and welcoming Deiris Montiel from Reception reached out to make sure our room would be ready upon arrival and to address any pre-arrival needs. We opted to upgrade to an oceanfront walkout suite, which was well worth the additional expense. Deiris then personally greeted us when we arrived at the resort. Jose May from Pool Concierge greeted us each morning, made sure we had fresh towels, and let us know about the events scheduled for the day. He regularly checked on us at our pool cabana to make sure we had everything we needed. He was attentive, friendly, and thoughtful throughout our stay. Adiel, Francesca, and Jonathan from the entertainment team were wonderful and added so much fun and personality to our vacation. Leonardo at the breakfast buffet was constantly hustling and making sure our coffee was full. The only minor drawback during our visit was the sargassum on the beach, but the resort worked hard to manage it, and it did very little to detract from our overall experience. Between our oceanfront accommodations, the quiet pools, wonderful food and drinks, and extraordinary staff, we had an amazing vacation. JOIA Paraíso has set a very high bar for our future all-inclusive vacations. We would absolutely return and cannot recommend it highly enough.

As "First-Timers" at the JOIA, it will definitely not be our last! Seeing the resort in person left us speechless. It is truly breathtaking. Our Ocean Front room was more than we expected and was just what we needed for a nice "Reboot". All of the staff we met during our stay made us feel so welcomed and at home. They are an awesome group of people that take pride in what they do each and everyday (Mirna, Yasmin, Monserrat, Rubin and Adrian our Butlers, just to name a few). The entire pool staff rock and made sure everyone was entertained. The GALA was fantastic!!! Kudos to the "Chef" for introducing himself to us personally, especially on our first day during lunch and again taking the time to check on us during dinner at the GALA....."Thank You"! That made us feel so special!! We met so many people/families during our stay and have been in contact with each other already........friends for life. We will be back and plan to bring our daughter and parents with us after the renovations. Thanks again for a FANTABULOUS time!!!!

Five times in a row and counting! The Joia has become our favorite place to stay in Riviera Maya! This resort checks all of the boxes for us and we feel like it’s our home away from home! The grounds are impeccable and the food is excellent. The thing that stands out the most is the incredible service and hard-working staff. We wish to give a thank you and shout out to Montserrat and to Adriana out at the quiet pool. Adriana has served us for many years and does an excellent job! We were so happy to see that Eusebio was still at the Italian restaurant so we requested him. He was so good to us and really made us feel special! We wish to give a shout out to Luz (Maya) at the cafe. She always started our mornings out with a smile and a hot cup of coffee: a perfect way to start the day! She was very nice and always very efficient. We want to give a final shout out to Michelle who was helping Montserrat out at the pool and also was hosting at Ember. Not only was she working during the day at the pool, but she was working as a hostess at night. She mentioned that she was in training and we believe that she will be a true asset to your resort. We can’t say enough good things about the Joia and we look forward to returning again for #6!

We have been fortunate to have been guests at many of the all inclusive properties in the Cancun / Riviera Maya area and this property is the best! Every detail is thought of and worked on at this property. The grounds are immaculate with the staff always working to keep it this way. The food is really outstanding which is unique for these all inclusive resorts. Each sit down restaurant features a wide selection of meals that were excellent. We ate at the Steakhouse, the Italian, the French and the Mexican (twice). The Tuesday night Gala Buffet (featuring seafood) was also very good! The staff, led by Isla Kobus, is outstanding and very attentive to any possible need or request. Bars are well stocked with great service from the many members of the staff. Evening entertainment included a Michael Jackson tribute, a Queen inspired Cirq / acrobat show and a variety show. All were entertaining and presented in the very nice and comfortable theater on the property. Summary - You cannot go wrong with this Iberostar location. Food, drink, staff, amenities, etc. are all first class! Side note - we were celebrating our 40th anniversary and found a plate of chocolates, a nice letter and a bottle of champagne in our room the night before our anniversary! Nice touch. The only negative - prices in the on site shopping areas are very high! A small, plastic football for use on the beach / pool = $37? Children's t-shirt = $42? The property should re-think these prices. Joe & Diane V.