Iberostar Grand Paraiso

My husband I and celebrated our 35th Wedding Anniversary. Everything about JOIA Paraiso is Five Stars…customer service, concierge, cleanliness, decor, cuisine, beachfront, pools, excursions, calendar of events and shopping. The resort offers transportation to downtown Cancún for souvenir shopping and authentic restaurants. Our ATV/Zip Line/Cenote Jumping and an authentic Mexican lunch excursion was the BEST, which was booked through the Resort. We will definitely make another trip to our favorite Resort JOIA Paraiso Iberostar.

This hotel is nice and clean. The staff are friendly and hospitable. The rooms are spacious and the beds are comfy. The entertainment was really good and had a good variety. The food was disappointing, breakfast was always lukewarm, their lack of awareness on allergies is concerning and it’s seems to always be the same food. The food at the beach restaurant was the highlight! So good, we eat there everyday. There is a lot of iguanas which I hate so couldn’t ever relax. The cabanas weren’t the best if you wanted to keep out the sun so moveable umbrellas would have been better. Overall it was a pleasant stay. I’d love to say we’d come back but only when the food has improved.

My partner and I stayed at Joia Paraiso for our anniversary getaway from August 3–9, 2025. It was my third visit (previously Grand Paraiso) and my partner’s first. I cannot recommend this resort enough. We spent the entire week at Joia, so my review is focused solely on this property. Resort & Grounds The resort is absolutely stunning—just as beautiful as ever. Every detail is thoughtfully maintained, and the property is spotless. Cleanliness is incredibly important to me, and Joia truly excels here. If you want a gorgeous, pristine resort, this is the place. Pools & Spa The pools are fabulous. We spent most days at the main activities pool, which was always lively, fun, and clean. We also enjoyed the quiet pool twice during our stay—perfect for relaxation and even a nap on the poolside beds. The spa is next-level, and we made it a daily ritual to stop by before heading to our room for dinner. Rooms We stayed in the Oceanfront Butler Suite, and it was perfect. From the stunning morning views to the beautiful décor, every detail made the room feel special. Food & Drinks The food and drinks are among the best I’ve had at any all-inclusive resort. Having been to Mexico 17 times and tried many different properties, Joia is the only resort I’ve ever returned to—thanks to its consistently delicious dining and drinks. There’s always something fresh and tasty to enjoy. Staff & Service The heart of Joia is its staff, who are some of the kindest, most generous, and sincere people you’ll ever meet. Butler Team: Gustavo, Daniel, Gabriel, Roberto, Anna, and Mirna were all outstanding. A special thank-you to Gustavo, who went above and beyond to make our anniversary unforgettable. Pool Waitresses: Leticia and Eunice brightened every day with their kindness, humor, and attentive service. Host Staff: Lizeth welcomed us at many meals with warmth and care, always ensuring we were comfortable. Wait Staff: Felix and Leonardo handled everything with ease and professionalism. Mario, who greeted us at the buffet most mornings, always started our day with joy and kindness. Norberto, in particular, will hold a special place in my heart—his warmth and generosity stood out above all. Towel Team: Diego, Rey, and Fesh kept us comfortable and cared for by the activity pool. They were thoughtful, attentive, and fun to chat with. Entertainment: Fernanda and Viri were an incredible duo—charismatic, charming, and endlessly entertaining. Overall Our week at Joia Paraiso was everything we hoped for and more. The beauty of the resort, the quality of the food and drinks, and above all, the extraordinary staff make this place truly special. I wholeheartedly recommend it to anyone looking for a memorable getaway.

The service, amenities, and vibe were all too notch. We got the beach room while our friends got the room with a private pool, both were excellent. Fun pool events (pole dancing, aerobics, poker, and more) happened every day. Hard not to enjoy ourselves with such great people.

This is the best resort I have ever experienced! I call it an experience because that is what it was for us. From food to cleanliness to customer service, I cannot express how great this resort is! This is a treasure and please don’t miss out on this one! I guarantee this one is a gold star!