Iberostar Grand Paraiso

We are home now. I am walking around my kitchen wondering 🤔 where is all the food an my lovely egg making lady? 🤣 already looking at dates for my next visit. I am not really a return person I like change. This place has changed me alright. I know it will be tough to go anywhere else now. 1. SERVICE crazy good. Ask you all day if your good and if they can do simmer you. Whether at the pool in a restaurant or just walking around. 2. OK I am a food snob and a pretty amazing cook ( mainly cuz restaurants disappoint me ) This place has the WIN on food. When I feel like I am at a high end restaurant at a lunch buffet, that's next level. Not just food sitting under a light. They are making to order.. fish chicken steak pork. AT LUNCH....best made to order salmon and I live in Vancouver Canada..salmon country. SERVICE at lunch is not a cafe style . They treat you like a 5 star restaurant. Of course all the dinner places are yummers. Don't miss Gala night on Tuesdays. Dress up and have fun. 3. Elegance.. one of the classiest resorts. The greenery, furniture, lighting. Feels like a beautiful Italian, Spanish resort. You feel classy here. 4. The resort guests appreciate this place. Many have been many times and if I met first timers like me, they are blown away by all I have mentioned and say..they are coming back. Fun quality people of all ages. All respect and love this place and are happy to be at Joia. 6. Rooms.. all are identical. Extremely spacious separate his and her sink..oh ya the best. We girls need our space. Location is your preference. We had Panasonic ocean front butler. Building 70 farthest from every thing but still not far. Golf carts take you everywhere. Building 72 73 are in the middle. Walk to everything easy. Let me just say. You do not have to have the fanciest room or view to enjoy this resort. If budget conscious, just get a room. Come more often. Everyone treated the same. Walk outs looked cool if you like beach or quiet pool quick access. All the cabanas are free. First come first get. Hydrotherapy pool is free and beautiful and relaxing. In door with retractable roof. Pretty deep pool. I'm short lol. Bring a floatie. They do have 6 floatie mats. Again first grab gets it. I love reviews hope this helps. Any questions just ask. Love to share and help. Go have fun and book if your are considering it. I'm 61. I love a mix of fun (occasional shooter at the pool bar) and love to relax. Young or old like nice things? Yep, see you there.

We stayed in a villa for about a week. It was a beautiful and well maintained villa with a well sized private pool. The villa featured a very nice espresso machine we used daily. The food was pretty good - a little inconsistent, but overall good. We’ve been to many all inclusive resorts and this had the most consistent drink service across bars. The resort is small enough to easily walk between the villa and bars, pools, restaurants but the butler team did provide quick golf cart access. Room service was prompt and good! We had a very early departure and the day before, the butler team took our breakfast order and it was delivered right on time. We did not cross into the other parts of the complex. Overall, we will likely return.

We loved JOIA! All the food was amazing and they had a huge variety to choose from. The staff were incredibly attentive, unbelievably kind and always had smiles and happy disposition. Each moment and each experience here was a positive one and we didn't want to leave. We will definitely make it a point to come back! We couldn't give high enough praise for this place and highly recommend it to anyone who wants an unforgettable experience! Thank you to our butlers Ana, Benito, and Bernardo!

Starting the review by stating my wife and I have been travelling to Mexico from the UK for the last 22yrs. I recently counted we have stayed in 16 different resorts from Cancun all the way to Tulum. We look for value, service and good facilities during our stay. I am a golfer so the addition of an on site course is clearly an attractive addition. We have stayed in many different brands from Riu to Palace resorts and Iberostar. I can say without any reservations that the Joia is most definitely the best hotel we have ever had the pleasure to stay. Service is continually mentioned by many reviews, and you could put this down to regular returnees to the hotel. This however is not the case and all the reviews are correct in their description. We could not fault the service at this property, from the moment we arrived until we sadly departed. Little touches like beautiful private transfers arranged when you book with the hotel. Friendly helpful front of house, from bell boys to concierge and butlers. All so willing to try and make your stay special. Around the pool the ladies taking your orders or the amazing bartenders making multiple drinks for people, always with a smile. The angel at the pool for us was Mirna. We were introduced on our first day and she took a personal interest in ensuring we had all the towels and beds we needed throughout our stay. She always gave us a run down on what was going on in the hotel from day to day and always had a smile and a cheeky laugh for us. she is a credit to the hotel. Food. We found the quality of the restaurants the best we have experienced on our travels. I am comparing Mexican hotels here and not as some people incorrectly do compare with fancy hotels at home! Star team. The entertainment team can make this vacation if you are a get involved type. There is always something going on around the pool or on the beach. You can dip in and out as much as you like There is no harassing of guests and as I did and just played beach volleyball every day I was welcomed and staff all made an effort to get to know you. In particular Fernanda and Pedro always had time for a chat, or a picture and made the whole pool experience excellent. Rooms. All suites and of a very high standard. The rooms service was quick and efficient and the cleaning and turn down service was always excellent. In conclusion if you want a vacation which is adult only, with everything you could possibly need, top quality of course, this hotel will take some beating. you get what you pay for, thank you Joia.

Spent 7 nights in a Villa. The staff was amazing, the facility is the cleanest resort I have ever been at. The attention to detail is seen around every corner. I never once saw a staff without a smile. If you are looking for a well priced, relaxing environment I highly recommend.