Iberostar Grand Paraiso

Playa del Carmen, Mexico

9.7 Superior Luxury
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About the Hotel

Right on the beachfront, this elegant hotel designed with adults in mind boasts superb architectural features and spacious suites. It’s a place that imparts tranquility and comfort while offering excellent stewardship and concierge services to create a tailor-made getaway that’s totally you. Discover Iberostar Aliveness , our new concept that helps you rediscover yourself ,your surroundings, and nature. I invite you to listen to your body by spoiling it with a Spa session that will awaken your 5 senses with innovative activities and taste the healthiest local and international food options at our 5 themed restaurants and 2 buffets, not to mention the other spots at our resort .Bring your A-game to our 18-hole golf course designed by P.B. Dye and kick back on the beach or at one of our pools. There’s time for it all. You can even check out our diving school or one of the sailing, cooking or dance classes we offer.

Location

Iberostar Grand Paraiso
Carretera Chetumal Puerto Juarez Km. 309
Playa del Carmen, Mexico 77710

Nearest Airport: CUN

Features and Amenities

  • General Information
  • Ecologically Sustainable Practices
  • Dining
  • 24-Hour Room Service
  • Bar
  • Restaurants
  • On-Site Amenities
  • Fitness Room
  • Activities
  • Kayaking
  • Tennis
  • Snorkeling
  • Tai Chi
  • Yoga
  • Billiards
  • Basketball
  • Beach Volleyball
  • Table Tennis
  • Archery
  • Volleyball
  • Golf
  • Dance Lessons
  • Water Polo
  • Interests
  • Hotels

Reviews for Iberostar Grand Paraiso

A Wedding, A Celebration, Family, Friends, made for Another Unforgettable Stay at JOIA Paraíso by Iberostar

TripAdvisor Traveler Review Rating Reviewed 1 day ago

A Wedding, A Celebration, Family, Friends, made for Another Unforgettable Stay at JOIA Paraíso by Iberostar Our recent 18-day stay at JOIA Paraíso by Iberostar in Riviera Maya was more than just a vacation — it was the setting for one of the most meaningful moments of our lives. Having visited multiple times before, we already loved this resort, but experiencing our wedding here elevated everything to an entirely new level. Arrival & First Impressions From the moment we arrived, we were reminded why we continue to return year after year. Despite a small customs delay due to the many wedding welcome bags we brought for our guests, our W2M transportation waited patiently, and the warm greeting upon arrival at the resort immediately made us feel at home. Every member of the staff greeted us as if we were family. The property looked better than ever — pristine landscaping, constant maintenance, and thoughtful upgrades throughout. The Star Prestige lounge featured beautiful new furnishings, and our room — one we’ve stayed in several times — felt like returning to our own beachfront home. The staff surprised us with roses, photos from previous trips, and a heartfelt congratulatory display in honor of our wedding. It was those personal touches that truly set the tone for our stay. The Wedding Experience Choosing JOIA Paraíso for our destination wedding was one of the best decisions we’ve ever made. The beach ceremony was absolutely stunning. As Sue walked across the sand toward me, nothing else mattered — though we were later told many guests had gathered to watch. It was the perfect setting on the beach, between buildings 70 and 71. They set the chairs and the ceremony altar up as if they were from a magazine. The cocktail hour overlooking the pool at sunset was beautifully arranged, complete with a live saxophonist. From the balcony, you looked over the main pool and then onto the ocean. Everyone said the food was remarkable. Our reception dinner at the quiet pool was flawless. The food stations were abundant and constantly replenished — in fact, we may have selected more than necessary because the presentation was overflowing in the best way possible. The chefs and staff were overseeing everything and ensuring nothing ran out. We hired a DJ, MC, and florist and added an LED dance floor (a tip for future couples: if you expect a larger crowd, consider sizing up). We had sparklers go off at the end of our first dance, and a giant S & P (for Sue and Pete) that was light-up. The music kept everyone dancing all night, with blow-up instruments, light-up wrist bracelets, and light-up sunglasses. and even guests from the resort sat on surrounding cabanas to enjoy the celebration. Some that we knew, even made their way onto the dance floor by the end of the evening. For anyone considering a destination wedding, I cannot recommend this property enough. The organization, setting, and staff execution were exceptional. Our wedding planner Joyce took care of everything. Romantic Beach Dinner One of the most special evenings of our stay was the Romantic Beach Dinner, gifted to us by dear friends. Held in the exact spot where we exchanged our vows, it provided a peaceful and intimate moment after two weeks of celebration. A candlelit teepee overlooking the ocean, rose petals, soft lighting, and the sound of waves created an unforgettable atmosphere. The multi-course dinner was outstanding — lobster tails, beef carpaccio, scallops, seafood terrine, perfectly cooked tenderloin, decadent chocolate cake, and tequila cream coffee to finish. The service was flawless, and the ambiance was simply magical. We have enjoyed this experience on prior trips and highly recommend it for any special occasion. Wine tasting and food pairing This was an extra charge for a dinner with wine pairing. The Butlers were asking anyone in buildings 70 and 71 if they would like to participate for an extra charge to have dinner in the wine room, which is inside the Mexican restaurant, the Sommelier and the chef hosted it. It was Mexican wines with Mexican food, and nothing on the Mexican restaurant's menu. This was a fantastic evening. There were four couples in total in the room. I guess that room can fit five couples. The Sommelier started with a history of the Sommelier job, which was quite interesting. We started out with chips, beans, and cheese, which was delicious. Then  our first course was King Crab stuffed in a pepper; it wasn't that spicy at all. They paired that with a Mexican sparkling wine, and the two went together amazingly well. Then the next one was a real surprise; we had duck breast in a tortilla with mole sauce on top. We paired that with a light Chardonnay, and it went extremely well. I would’ve thought we would have paired that with a red, but that’s why these guys are professionals; they really know their stuff. Next course was 4 baby lamb chops, which were great. They paired that with the Mexican 3V blend of reds, which had a nice touch to it. I was almost stuffed at this point when they brought out a lobster tail over a bit of vegetables. There was some sauce I can’t remember that had the consistency of mashed potatoes, but it was light green, and it was really good. Then, later, they brought out another red, a Cabernet, which had a slightly better taste than the 3V. For dessert, we had the best, creamiest vanilla ice cream I've ever had on top of chocolate lace, and then they called it a crème brûlée with a peanut-butter taste. This dessert could only be described as decadent. We finished that off with a tequila infused with almonds, over ice. What a great flavor. Everyone had met for the first time, and we had some great conversations. We learned about the food in the pairings, and a wonderful time was had by all. I was a little too busy, enjoying myself to take pictures, but I did take some. The cost to attend was $145 per couple, really worth it. Dining Highlights during the trip Dining throughout the resort continues to impress: • Embers Steakhouse delivered an incredible group dinner experience, featuring bone marrow, braised rib, lobster tail, and exceptional service even with a large party. • The updated Mexican restaurant menu is a must-try. The SIKILPAK (traditional Yucatán pumpkin seed dip), Aztec soup, three-chili beef tenderloin, and lobster al pastor were standout dishes. The authentic flavors and knowledgeable staff made it one of our favorite evenings. • The intimate Chef’s Lunch at Star Prestige Beach was another highlight. Chef Yadhir’s dumplings and shrimp lo mein with Thai sweet chili sauce were extraordinary. With only eight seats available, it’s an exclusive experience best shared with friends. Atmosphere & Community Beyond the food and events, what truly makes JOIA Paraíso special is the people. The staff consistently treats guests with warmth and sincerity. Even after multiple visits, they remember our names and welcome us back as family. We have had many butlers over the years who have been amazing: Gabriel, Fatima, Carolina, Ruben, Manuel, Mario, and Angel. Yet, this year we had a new butler, Paola, who was absolutely amazing. She was organized, professional, efficient, and always there for us. On our wedding day, she had everything organized for the Bride and the bridesmaids in our room, for the groomsmen in another room, and for me. She was the best butler we have had in any resort, and we have had some great butlers in the past. Over the years, we have formed lasting friendships with fellow members — what we affectionately call our “Iberostar family.” Sharing long dinners filled with laughter, bottles of wine, mezcal tastings, and evenings at the lobby bar created memories that go far beyond a typical resort stay. You form a very special bond with the people that you choose to vacation with, time and time again. Waking up each morning to sunrise over the Riviera Maya coastline remains one of our favorite rituals. Each day feels like a new beginning, and there is no better setting to appreciate it than being in building 70 or 71 on the beach. You can also go down to the beach and experience it, but some mornings, just lying in bed with the curtains open and experiencing the first glow of light as it starts to fill the room, followed by the most magnificent colors of red and orange that your eyes have ever seen, is the best way to start the day. Final Thoughts JOIA Paraíso continues to exceed our expectations in every way — service, cuisine, ambiance, and attention to detail. What began as a membership decision for better room rates has evolved into something much more meaningful: friendships, celebrations, and memories that will last a lifetime. If you are considering a destination wedding, romantic getaway, or simply a place where you feel genuinely welcomed and appreciated, JOIA Paraíso by Iberostar is truly exceptional. We look forward to returning again — it already feels like home.

Seat2B-PM - Danbury, Connecticut


Great experience at Joia. Will return.

TripAdvisor Traveler Review Rating Reviewed 1 day ago

We had another great stay at Joia. From cold towels at check in, to organizing our next visit at check out, everyone was wonderful. Our butlers, Karolina, Rueben, Bejimin and Gustavo, took care of everything. Dinners, ice, coffee tea, different pillows! They were there every time we had any requests. On the beach Humberto and Rodrigo were running (in the hot sun) making us our favourite cocktails. The best part is the food. The buffet at breakfast and lunch is a masterpiece. Josue & Leonardo welcomed us daily. Our best experience was at the Italian restaurant. We repeated 3 times. Eusebio, and of course the Manager - Felix, had a special table set for a very romantic dinner. Thank you all. See you soon.

Ken F - Toronto, Canada


Winter escape

TripAdvisor Traveler Review Rating Reviewed 1 week ago

My spouse and I have made approximately 4 trips to this particular resort. The resort itself spares no expense in beauty and professional, friendly staff that thrives in excellence and detail. We’ve been to this area approximately 50 times in the past 30 years and would rate this location as one of the best I’d like to thank the Iberostar staff for making this resort stand out above the rest, and make a vacation experience exceptional. Chuck and Carol Jones

Carol J - Petersburg, Illinois


Fantastic resort, will definitely be back

TripAdvisor Traveler Review Rating Reviewed 1 week ago

This resort is amazing! The staff are super friendly. Fabian is great on the animation team. Paola has been a wonderful butler. The food is outstanding. Very clean resort too. We stayed in a butler ocean front suit. Gorgeous views.

runnerscage - Hamilton, Canada


Wonderful every time

TripAdvisor Traveler Review Rating Reviewed 1 week ago

My husband and I have been visiting this resort almost every year since it opened…we say many times each visit “this never grows old” . We usually stay in building 70 or 71 because of the gorgeous view. We decided to stay in a villa this year. It was an amazing. There’s plenty of room in the beautifully decorated villa, a huge bathroom , private pool and two bikes to each villa. We didn’t think we could feel any more at home this resort, but the villa is truly a home away from home. Service is top notch from the butlers, servers and wonderful from desk staff. The shows are amazing. Every year a bit different. I’d say everyone should visit this resort just once, but that won’t happen because once will not be enough, You’ll be return guests as most people we met there are.

AddictedToTravel01 - Boston


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