Impression Moxche by Secrets

We had an amazing four-night stay at Impression Moxché for our anniversary. The staff went above and beyond to make it special, and the service was outstanding throughout. Our partial ocean view room was beautiful, the food options were excellent, and we especially loved spending time at the rooftop pool. The entertainment team kept the energy fun and engaging. Truly an unforgettable experience—we can’t wait to return!

Lightening in room was terrible, especially in the bathroom. Plenty of food options but options were mediocre. ......

Hello! My friend and I just came back from a 4 night/5 day stay on the Impressions side. I got an email a week before about upgrading our room but I reached out to one of the emails i found in this Facebook group and was able to upgrade. The price was $800 extra ($400/person) to upgrade from a preferred double bed tropical view to impressions signature suite double beds tropical view. This was the best decision! I'm so glad we upgraded because from what I saw, Impressions perks blew preferred out of the water! Pools: Our first day, we checked out all the pools on the basic Secrets side. The 2 main pools with the swim up bars were good, we barely were able to snag a seat around 2pm (much busier) but we only stayed there briefly. We ended up at the Impressions rooftop pool and we loved it. There were always 2 workers running the pool and keeping track of who was sitting where. I got 2 regular chairs around 3pm with ease, and the pool service worker put my name down on a waiting list for a Bali bed (was able to get one 30 min later). These 2 guys are so helpful and are very organized which i appreciated. For the rest of our stay we stayed at the Impressions rooftop pool, they play background music, much chill vibe but that's what i like! They are doing construction on an inside portion of Cielo but did not bother me. The mid-level pool at Impressions is very quiet, just went there once, but its good! The preferred Observatory pool is mediocre compared to the Impressions pool, it is very tight and crowded since its paired with the restaurant up there (was only there once). At the Impressions pool, its the little things that I loved going there. They have Victor who comes around and cleans your sunglasses, pool workers blowing up floaties, making sure the towels are good, little finger foods/popsicles/smoothie samples being passed around, and Spa services came up and did a facial mask-pressure point massage on head/neck/shoulders (lasted 5 min but was so relaxing!) all no charge but I tipped well! We loved the lagoon pool too! Food: We loved doing lunch at Cielo, the full menu is at the restaurant and then a limited Cielo menu is for poolside dining. Don't worry, the best thing is the smash burger and you can get it poolside too! I loved the lobster roll (its super small, get more than 1), the rainbow cake, smash burger! We did hibachi, we could only get a 9pm reservation and the food was good, i just don't like the set up, its in the same room at the restaurant portion of Suki, just all in a linear row, not in the classic hibachi U-shape. The people on the ends don't see much. We loved the spicy edamame app at Suki! We did Ember, i loved my steak (beef filet) but my friend did not like his. We ate at Allora, i had a spicy salmon rigatoni (very good), my friend liked his pizza. Our favorite meal was at Bisou the French place and both had the beef wellington (yum). We typically ate between 7-8pm and never had to wait for a table except Bisou the French. We had a 90 min wait, and this is the only restaurant they are strict for men (long pants, closed toe show, collared shirt. The French place is way smaller than other places which is why there was a wait. We loved breakfast at Impressions Seaside (mushroom toast and egg benedict, yum!!), the best breakfast at any resort! My friend only got room-service a few times, it was hit or miss, he liked the boneless wings! Service: We loved our butler Mateo! He was amazing, and always checking in on us during the day and would visit us at the pool. Our night time butler Alberto was very nice but did not use him as much. We loved the activities team at the Impressions pool Jose (our fav), Rodolfo, Uziel, Ilse, Axel! 10/10 fun things to do throughout the day in the Impressions building! We loved all the Impression lobby bartenders and pool servers who kept our drinks flowing. Bars/Events: My friend and I thought the nightly shows at the theater were a little stupid, just our opinion. We watched the magic show which you could tell every trick was a joke, and then we tried another show and left after 5 min. The good thing is that Impressions has special seating at these shows and the servers take you to your seats which include bar/snack service at your seat. All other guests have to go to the (crowded) bar outside the theater, the line gets long during shows. We loved going to Dark Horse the sports bar, two levels with foosball etc. My friend and I are more of day drinkers vs going out at nights so we went to Gypsy speakeasy 1 night but it was very cool! It was very fun! Room: Our room was amazing, the best at any resort, we had a tropical view but were barely in the room so doesn't bother us! The shower is amazing, loved all the amenities that are in the room and comes with bug spray! The Impressions room come with Mescal and its SOOO smooth, i took it back home with me! I love how the room has buttons for servicing the room (green light) and do not disturb (red light). If the red light is on, then room service gets placed in the secret box next to your door and then they call your phone to let you know its there. Our AC worked great, and i like to be super cold when I'm sleeping, i turned it all the way down to 17 Celsius and kept cool. We used USA transfers and had no issues with them. Check in-check out was super quick, no issues there. With Impressions you get a few spa perks, you get a free 25 min head/foot/shoulder massage but i exchanged this for hydrotherapy and my friend exchanged it to a 80 min massage w/ 1 hr. hydrotherapy for $170. We are not beach people, but yes the beach isn't all that great but i don't mind. We have been to Paradisus, Valentin Imperial, Unico 2087, TRS Yucatan & Coral, and Impressions is our favorite by far!! Hope this helps!

Wow! Amazing property. If you are a foodie, this is the place to go. The Impressions rooms were phenomenal. The service was impeccable.

I absolutely love coming to Cancun and have stayed at many UVC resorts in this area. For this trip, I booked Secrets Moxché and decided to upgrade to an Impressions suite at check-in. This was my first time experiencing the full Impressions-level benefits, and it truly did not disappoint. I would definitely return here and share this incredible experience with others. Highlights: • The Impressions suite on the 7th floor felt like pure luxury – spacious, elegant, and comfortable • Assigned three dedicated butlers, all friendly and attentive to every need (Rafael, Francisco and Alexis) • Food was consistently amazing at every restaurant we visited • Exclusive Impressions member benefits included: • Teodoro dinner experience (valued at $500) • Tanoshi dinner experience (valued at $250) • 50-minute couples massage • Mani/pedi for two • Impressions rooftop pool offered breathtaking views, excellent poolside service, and live music • Automatic access to the Secrets Preferred Club • The Secrets rooftop pool and restaurant provided another beautiful spot with lovely views • Every staff member we encountered was warm, welcoming, and eager to help Areas for Improvement: • Ongoing construction near the Impressions rooftop pool can be noisy at times • The Impressions Beach Club pool had a strong seaweed smell and too many bugs • Dining outdoors at the Seaside Beach Club left me with quite a few mosquito bites • The Impressions pool with the bridge also had noticeable seaweed odor Final Rating: 4.7 Stars! Secrets Moxché Impressions delivers a top-tier experience with outstanding service, delicious dining, and luxurious amenities. With a few refinements to the outdoor and poolside areas, it could easily be a perfect 5-star escape.