La Casa de la Playa

The only problem with staying at CDLP is that you will never want to stay anywhere else again! From the moment we arrived until we reluctantly departed we were absolutely spoiled! Every meal and drink was delicious (standouts include barbacoa at Lumbre, waffle from room service, and yogurt at Tuch de Luna!) You could stay for two weeks and not get to everything they offer but you truly can’t go wrong with anything! If you are looking for a romantic experience don’t miss the Cenote dinner and if you like food at all don’t miss Ha! Plan to check a bag on your return because there is so much you will want to bring with you!

Our room and outside pool/balcony were completely private. The shower options in the room are great. We would have spent an entire day in our room if we had an extra day. The room service great, actual hot food. You can customize your bar fridge. The daily special treats were amazing. 24/7 chocolate bar. tequila bar and wine cellar. Completely uncrowded. The restaurants were wonderful. When dining, we did not need to order specific food for each member of our group. We went with the 7 course meals with the chef's option. The chef created a special course for one of our gluten allergy friends. Food was wonderful.

A spectacular experience, excellent attention to detail, extraordinary food, absolute cleanliness of all spaces, a place that has everything and more.

We went for our honeymoon and was absolutely blown away. This hotel was THE most amazing experience we have had! I think vacations for now on will always be compared to this one for how much fun and joy it had brought us! 😁

Overall it's an amazing place, probably the best beach in the area, incredible rooms, top class food and great service (overall). This was our 5th time visiting and some parts better, some worse... which is normal. First of all the good and what stood out... The Xal dining experience was much better, I think they worked the menu out better than when it first opened and was really good. The other restaurants were great also and only had one bad thing the entire stay. Service overall was great, we were there for our anniversary and the extra little things make a big difference. A lot of people we knew from before and is nice to see a friendly face. The beach was amazing, especially when this time of year is known for heavy sargassum. The spa services were good (but quite expensive) So why not 5 stars? Like I said we've been there before and have something to compare it to. For one, we were never contacted before we arrived to make dinner reservations, travel plans, nothing. It was really odd. Second, one of the reasons we went was a promotion for the spa but after we arrived they said our reservation wasn't made properly so it wasn't applicable. It was really disappointing since it was one of the main reasons we made the reservation but sort of understandable. However for this class of resort, there should be more effort to make things better. We were basically told 'If you have a problem here is the management number and deal with them' whereas I would expect them to try and figure something out. Even a small gesture like 'We understand this miscommunication and so we want to offer you x'. The food is great but it's strange that not everything is included. For example, if you do the wine pairing at Xal, it's an extra fee. If you're doing the pairing at Lumbre, it's an extra fee. But at the same time you can go to the Michelin rated Ha at their sister resort and it's all free. If you're paying $2000/night for a room, just include it or have a 'premium' pairing. It's still one of my favorite places but there is a lot of opportunity to make it exceptional.