Palmaia, The House of AiA

Playa del Carmen, Mexico

9.9 Superior Luxury
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About the Hotel

A secluded sanctuary with oceanfront swim up suites, jungle spa, gourmet restaurants overseen by chefs who have trained in Michelin starred restaurants from around the globe. Featuring locally sourced plant-based cuisine, seclude white sand beach, private terraces, infinity pools, and in-suite dining sets The House of AïA apart from other luxury wellness retreats. The exquisitely designed oceanfront suites complemented by stunning ocean views, elegant décor, and holistic amenities are unlike anything else in the Riviera Maya. The all inclusive resort offers a level of seclusion often associated with far-flung island resorts and an atmosphere of tranquility you would expect from a yoga retreat.

Location

Palmaia, The House of AiA
Paseo Xaman Ha, Lote 1 Playacar
Playa del Carmen, Mexico 77710

Nearest Airport: PCM

Features and Amenities

  • Dining
  • Restaurant
  • Swim-Up Bar
  • Room Service
  • Bar & Lounge
  • Poolside Bar and Brasserie
  • On-Site Amenities
  • Concierge
  • Pool
  • Spa on Property
  • Spa Services
  • Laundry Service
  • Fitness Center
  • Private Beach
  • WiFi
  • Sauna
  • Bicycle Rental
  • Butler Service
  • Outdoor Pool
  • Steam Room
  • Infinity Pool
  • In-Room Amenities
  • Private Patios or Balconies
  • Air Conditioning
  • Bathrobes
  • Hair Dryers
  • Mini Bar
  • Iron/Ironing Boards
  • Flat-Screen Televisions
  • Bottled Water
  • Blackout Curtains
  • Activities
  • Snorkeling
  • Yoga
  • Bike Tours
  • Business
  • Meeting Rooms
  • Business Center
  • Family
  • Children's Programs
  • Babysitting
  • Kids Pool
  • Nearby
  • Beach
  • Interests
  • Beach
  • Hotels
  • Signature Perks

Reviews for Palmaia, The House of AiA

Everything you never knew you needed!

TripAdvisor Traveler Review Rating Reviewed 2 days ago

This is one of the most amazing places to restore your body, mind and spirit. It is a small, intimate resort with jungle yoga, an amazing beach, and several various wellness sessions. I travelled solo and ended up meeting many people throughout my stay. It was so wonderful. The restaurants are amazing and the taco truck is a highlight!

Travelhappiness416 - Toronto, Canada


Palmaia is a place everyone should experience!

TripAdvisor Traveler Review Rating Reviewed 3 days ago

From the moment I saw the pics of Palmaia on Instagram I knew it was a place i needed to visit and let me tell you, it did not disappoint! The moment you step inside the reception area you are greeted with warm smiles and a delicious welcome drink. You are assigned nomadic guides that send you a list of activities for the day attached with beautiful messages, they would also make your dinner reservation, which was something I appreciated and had not received at other wellness resorts. My nomadic guides, Karen & Esteban were the best!! The grounds were immaculate, the food a work of art, the entire staff always greeted you with warm smiles, and a friendly greeting. The activities left me feeling light, rejuvenated, relaxed, and peaceful. The bike rides were my absolute favorite!! The beach bar was always a great time with the fire pit, DJ, and drinks. The ambiance in all of the restaurants were beautiful 😍 Ume was my favorite for dinner. Plantissa was my favorite for breakfast the ladies there are so sweet!! I can't forget Charly's Vegan Taco trunk that serves the best food!! Palmaia gave me the connections I craved, not only to nature but with others. Everyone I encountered on my journey was special, the conversations were authentic and oftentimes filled with laughter 🙏🏽 Thank you again to Karen and Esteban, Raul & Oscar, Daniel at Charly's Taco Truck, your kindness was appreciated and I will see you all soon 🙏🏽🥰

NorthStar25823676536


Service 10/10

TripAdvisor Traveler Review Rating Reviewed 3 days ago

Service was exceptional. Everyone was so kind and caring - those places where you can tell they just treat their employees well. From Kasandra, Fernanda, Oscar, and many others I can’t recall their names went above and beyond to make my experience unforgettable. Hope to be back!

Manuela J


A Soulful, Restorative Getaway — With 5-Star Service from Start to Finish

TripAdvisor Traveler Review Rating Reviewed 6 days ago

🌿 First Impressions & Service The grounds are lush and beautifully maintained, creating an atmosphere of peace and intentionality from the start. Check-in was smooth and welcoming, and the warmth extended to every staff member we encountered — from restaurant servers and spa therapists to the wellness instructors and housekeeping. We’d like to give two very special shoutouts: Oscar, our Nomadic Guide, was exceptional. From the moment he met us after check-in, he helped us understand how to make the most of the experience — from booking classes to restaurant tips to using WhatsApp for seamless communication. He even helped organize a surprise birthday celebration, complete with balloons and a cake at dinner. He genuinely cared about how our trip was going and was there for us every step of the way — right through to ensuring a smooth and thoughtful departure. Oscar, our resort driver, was equally fantastic — warm, courteous, and professional. He made every interaction pleasant and made our arrivals and departures effortless. We truly hope to see both Oscars again; they are each a huge asset to the Palmaïa team. 🛏️ Accommodations & Grounds Our room was spacious, beautifully appointed, and offered serene views of the pools. The minimalist, eco-conscious design made it feel both luxurious and grounded. We loved the open feel, the comfort of the bed, and the little touches that made it feel like a peaceful sanctuary. The multiple pools throughout the property all had their own character and vibe. Unfortunately, the seaweed prevented ocean swimming during our stay (a regional issue, not specific to the resort), but the resort's pools provided more than enough options to relax and unwind. 🧘 Wellness & Rituals Palmaïa’s AïAWellness program was one of the biggest highlights for us. We took a variety of classes and found them deeply impactful — much more than just vacation activities. Some of the most meaningful experiences included: Breathing/Pranayama with Olga – grounding and revitalizing Tibetan sound bowl concert with Chris – moving and meditative Gratitude ritual and yoga classes – soul-nourishing and memorable These weren’t just wellness “extras” — they were part of what made the experience truly special. We left with insights and practices we’ve already started bringing into our daily lives. 🍽️ Dining & Drinks The food was consistently delicious, beautifully presented, and made with care. We tried several of the on-site restaurants and were impressed by both the variety and the service. That said, we found some meals a little carb-heavy — but we learned (thanks to a guest we met at the pool!) that you can ask for additional vegetarian proteins and vegetables, and the staff were happy to accommodate. The mocktails were fantastic — especially “The Dhang,” which became a favorite. Alcohol is available but subtly integrated, keeping the focus on mindful enjoyment rather than indulgence, which we appreciated. 💆 Jungle Spa, Cenotes & More We each enjoyed a massage in the jungle spa, where you walk a serene path into individual massage “casas” nestled in the forest. It was peaceful, private, and truly magical. We also got to explore the cenotes and experience the Temazcal-inspired sweat lodge — a powerful, grounding ritual. We’ll definitely opt for the full version of that next time. 🔄 Scheduling & Tips If there’s one thing we’d love to see improved, it’s having earlier access to the wellness schedule. We wanted to attend more classes, but it was sometimes difficult to coordinate them with spa appointments and other plans. That said, the resort’s flexible approach is part of its charm — and we still managed to do a lot. 🌎 Purposeful, Sustainable, and Conscious We truly appreciated Palmaïa’s eco-conscious values — from their plant-based cuisine to refillable water bottles, biodegradable products, and a focus on holistic well-being. It’s clear this isn’t just a resort — it’s a place designed for meaningful transformation and sustainable luxury. 💬 Final Thoughts Palmaïa was everything we hoped it would be — a restorative, luxurious, and soulful experience. It was the perfect place to celebrate a milestone, disconnect from the noise of life, and reconnect with ourselves. Whether you're traveling as a couple, solo, or looking for a deeply meaningful escape — this place will meet you exactly where you are. We left feeling better than we arrived, and we already can’t wait to return. And once again — five stars for both Oscars and the entire Palmaïa team. Thank you for making our stay so special.

Brooks G - Seattle, Washington


Incredible experience

TripAdvisor Traveler Review Rating Reviewed 6 days ago

I don’t often write reviews, but Palmaïa deserves one. I visited with my friend and her 15 year old daughter . We all had the most amazing time. The resort is beautiful, quiet , relaxing, and just so unique . We all loved it . They really take service to a higher level. The entire staff was so friendly and really invested in you having the best experience possible. I can’t stress enough how much I loved all the classes - definitely worth attending a few while there . The Spa is absolutely beautiful and an experience in and of itself . Oh gosh, and the food!!! The food is so thoughtfully made. I am not Vegan , but everything I ate was so delicious and I really enjoyed trying things I might not normally eat. It was really creative food you felt good about eating . There is so much care and detail put into all aspects of Palmaia. Really one of the best experiences I have ever had on vacation. I truly hope I can visit again.

lulubird22 - West Hartford, Connecticut


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