Amazing! From the moment you arrive at the property you feel the energy. Everyone is accommodating and kind and is genuinely concerned about you and your needs. I had the privilege of having Esteban as my Guide for this my 2nd visit. Esteban was attentive, kind, and caring. I was celebrating my birthday and Esteban made that day so special. Carolina, Erika, and Campanita at Atlantis spa amazing! Carolina is a Master Technician any my treatment amazing!!! The meals were amazing, each restaurant exceeding all expectations. The waiter staff in each restaurant gave the best recommendations and made each meal an experience … Marcos, Daniel, and Valentine will always stand out as providing exceptional service. Rene takes you on a magical journey in sound, and Angel shows you that movement of the body is pure joy, fun, and should be shared. I look forward to returning to Palmaia, an enchanting place with exceptional people … Thank you Palmaia…. Marie

I have never been to an all inclusive resort or a wellness center. I was so excited at the thought of doing this trip. It well exceeded my expectations! It is a life changing experience that everyone should have a chance do. We had a wonderful mother daughter trip! Do yourself a favor and do as many classes as you can. There is so much to learn! Include some extras as in a spa/massage, private with Balder, and a private with Angel. We are not vegan, but still enjoyed the food. Steak specials are available some nights. I loved Plantissa in the morning for a delicious smoothie, and various healthy shots. The kale salad is delicious. Charley’s taco truck is very good. He is very personable, and will make a point to fix you what you want. The wait staff is excellent. We had a great experience every night! Our guides Dariana and Xhail were so accommodating. Please use them to ask any questions and help you may need! It was never crowded, and always had plenty of space available. If you’re wondering if this is the trip for you….it is!! Stay as long as you possibly can!

I was at Palmaia with my girlfriends recently and had the best time. We were so impressed with the level of attention and service everywhere we went; the restaurants, poolside, spa. We even had a special team of staff, Jackie and Oscar, who checked in on us, informed us of each days offerings, and answered all of our questions. We took advantage of many of the classes and really appreciated the healthy and beautiful dishes at each restaurant. Special shout-out to Arjey (sorry if i misspelled!) the very fun and knowledgeable bartender who did tastings for us of local spirits, it was so informative and a special treat. Admittedly we were apparently on site during a slow week, and perhaps had more attention from staff, but really can't say enough good things about the service and how beautiful the grounds were, both the nature/wildlife and all of the interior design. Really hoping to go back in the future.

This place is magical. The rooms, pools, restaurants, drinks, classes, spa were all incredible. We started each day with a beautiful Oceanside breakfast and yoga. Jacky and Oscar went above and beyond as our nomadic guides, making sure we were well taken care of. The spa experience was the best of my life. Arge was such a knowledgeable, warm, and friendly bartender who went above and beyond to teach us about Mexican spirits. The customer service was A plus plus five thousand stars from literally everyone. The drinks and food were all thoughtful creative and delicious. The place was clean and beautiful and luxurious. Absolutely recommend.

Best hotel I’ve ever been and best beds I’ve ever slept on… all the food options were just delicious, the activities were perfect and the attention is excellent… the beach is pristine and the space and privacy across the hotel makes an overall 20/10 experience… it is also strategically close to xcaret park and has its own tourist agency for chichen itza tours