Paradisus Playa del Carmen - Riviera Maya

A very well maintained resort, very good for family with young kids, it looks like they have a “daycare” for parents to drop off their kids but we didn’t use it this time. But still they have lots of activities for the kids to play. The resort is very clean, staff are very nice. Food are great, having a family concierge is very helpful, you can ask them questions anytime and they will help you asap. Overall we have a great time at the resort!

This was our second visit to the resort, around the same time as last year. We stayed in a swim-out suite with Family Concierge again. Returning for a second time, we understood the process much better. Family Concierge is a nice feature, but it felt repetitive for us. Our kids received all the same “gifts” as the year before, set up in the exact same way—spread throughout the week—which now felt more like a strategy to maximize tips. Overall, I felt more like a source of revenue this year than during our previous stay, with upselling at check-in and a cart continuously circulating to sell premium seafood meals and coconuts at an extra cost. The restaurants were excellent. Every meal was delicious and enjoyed by our entire family—if you can’t be happy with that food, you may want to look inward! The buffet, however, was disappointing. We ate there once for dinner and once for lunch, and both times the food was underwhelming. Most items were not warm and appeared to have been sitting out for some time, even though we arrived right at opening for lunch. We loved the beach soccer and volleyball last year, but this year there was only one soccer net. We were told a new one would arrive in three days, but it never did. The activity schedule was also inconsistent this year, which was disappointing. There was a noticeable contrast between staff members working extremely hard and others standing around with little to do. At one point, I needed my bracelet key reprogrammed at the Family Concierge desk, where eight staff members were standing around while only one person was assisting guests at the adjacent check-in counter—making Family Concierge appear to be a very profitable operation, but not necessarily an efficient one. Overall, we had a great time, but we will likely travel elsewhere next year, as there did not appear to be any benefit or recognition for being a returning guest.

Paradisus is hands down the best resort we’ve ever stayed at. We booked a Family Concierge room and every dollar was worth it. From the warm welcome by the bell staff to the complimentary room upgrade at check-in, everything was exceptional. Our concierge, Luis, was absolutely amazing—the best concierge we’ve ever had. He went above and beyond every day to make sure our stay was perfect and even made something special for our toddler daily, which meant so much to our family. The resort offers true five-star service, excellent food, clean and beautiful rooms, great facilities, fun kids’ activities, and an awesome water park. We had no issues with restaurant reservations thanks to Luis’s help. We couldn’t have asked for a better family vacation. We will definitely be back!

This was our third visit to this resort, and it is near impossible to find a family-focused property that does it as properly and as well as this one. ​Tiara was our family concierge, and she worked diligently to fix any problems and kept our room stocked with all the snacks and goodies we like. As for dining, the a la carte restaurants are all really good, including some fun experiences like Teppanyaki. The staff is incredibly accommodating—even our picky eaters and kids with allergies had plenty of options. ​We also want to mention Salina, Augustin, and Jose. They were our daily friendly faces serving us poolside and at the restaurants. They truly made things feel like home, were always smiling, and were always up for a quick chat.

Staff excellence Guest services Itza Luis Eduardo Security Marcos Beach servers Rayna Lorenzo Bar Giovani Daniel Hadar Ernesto AQUAWORLD Nicholas Gustavo Baxter Lemon fish Victor